What a mess ... 🙄
Resuming operations: Important information for customers
Canada Post will restart operations on Tuesday, December 17 and begin the process of safely ramping up and stabilizing operations across the country. With our large, integrated network of processing plants, depots and post offices, stabilizing operations will take time and we ask for your patience as we do this safely.
We will start by working through the mail and parcels trapped in the system since the strike began on November 15. New commercial volumes will not be accepted into the network until Thursday, December 19. This means we will not pick up or accept mail or parcels at our plants or depots for the first 48 hours. These first 2 days will give us the time we need to safely reopen facilities, restart machines and vehicles that have been idle for weeks and begin working through the volumes in our network.
As new volumes are accepted, mail and parcels will be secured and delivered on a first-in, first-out basis. Customers should expect delivery delays through the remainder of 2024 and into January 2025.
What this means for your business
To help your business better plan and prepare, here is some information on what you can expect in the days ahead:
Parcels
| • | Customers should expect delays and restrictions as we stabilize our operations, including for pickups, drop-offs and delivery. |
| • | Scheduled pickups will start on December 19, but it will take several days to process items. We will make a best effort to collect all items at the time of the pickup; if that is not possible due to volumes or equipment availability, we will return to pick up the remaining items either the same day or next day. |
| • | On-demand pickups will not be available until Monday, December 23. |
On-time service guarantees
| • | Service guarantees are suspended as the company ramps up operations. |
| • | Once the network is stabilized, we will notify you when on-time service guarantees are reinstated. |
Return labels and call-for items
| • | All return labels created on or after November 15 will remain valid for up to 45 days until our operations stabilize. |
| • | We will also restart the clock on all items currently held for customer pickup at post offices, regardless of whether the office was open or closed during the strike. |
| • | Beginning December 17, your customers will have 15 days to pick up their parcel before it is returned to the sender. |
Package Redirection
| • | If you leveraged Package Redirection during the strike, we will do our best to locate and redirect your parcel. However, our ability to fulfill Package Redirection requests will be limited until operations stabilize. |
International mail and parcels
| • | Canada Post will work to process a significant accumulation of international mail and parcels currently queued up to enter the postal system. |
| • | Customers should expect delays into 2025. |
| • | The postal system will start accepting new international mail on Monday, December 23. |
Neighbourhood Mail
| • | Date-specific Neighbourhood MailTM is not currently available. The service will resume once our operations and volumes have stabilized. |
| • | We will notify you as soon as we are able to resume date-specific Neighbourhood Mail. |
| • | All other Neighbourhood Mail in our system will be delivered as upon receipt. |
Transaction Mail
| • | Service standards for Transaction Mail will be affected in the short term. |
| • | Transaction Mail trapped in the network by the strike will be processed and delivered on a first-in, first-out basis. |
| • | We will work to move new volume as quickly as possible. |
| • | We will notify you when service standards return to normal. |
