How managed payments worksAs part of managed payments, eBay will manage the end-to-end payments experience. For example, when a buyer purchases one of your items, eBay will manage the payment transaction, and you’ll be paid directly to your bank account, with no need to transfer funds between accounts.
Buyers can purchase items with credit and debit cards, Apple Pay, Google Pay, PayBright, and PayPal. The experience will be similar to other online retailers, and once you’ve transitioned onto managed payments, we’ll automatically add the following payment methods to your listings:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay (eBay app and mobile web)
- Google Pay (eBay app)
Different payment options may appear for your buyers, depending on the device they're using.
Getting paidWith managed payments, you’ll be paid directly into your chosen bank account, regardless of which payment method your buyer chooses. If you sell daily, you’ll receive regular payments into your bank account, typically within 2-4 business days of an order confirmation. You can also select between daily or weekly payouts for your payments.
While we are dependent on credit card brands and banks for payout processing times, we are still looking into ways for our sellers to have more options and even faster access to funds.
Claims, Refunds and ReturnsAs a managed payments seller, you can issue full or partial refunds for items in Seller Hub up to 90 days after the original transaction, as long as there aren’t any open disputes on the transaction.
Buyers will have the option to submit disputes and claims through the eBay Resolution Centre for most situations. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and can manage them more effectively.
For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
Any refunds, chargebacks, or claim obligations for transactions before you enabled eBay to manage your payments should be handled through PayPal.
Orders and shippingTo ensure your buyers have a great shopping experience, and to maintain your seller level and Top Rated status, you’ll still need to ship orders promptly.
There are no changes to the shipping label program. If you use a third-party shipping platform such as Shippo or are managing labels on your own, you may continue to do so with our eBay Labels Solution. Labels that are purchased with our solution will appear on your monthly invoice.
Selling internationallyYou can still ship internationally after transitioning to managed payments. When you’re creating your listing, select that you’re willing to ship internationally (and which countries you want to ship to) and international buyers will be able to purchase your item from eBay.ca.
If you are a Canadian seller listing on eBay.com, you may continue to do so with managed payments.
Managed payments processing feesAs part of managed payments, we will charge processing fees for each transaction on eBay.
If you're not a managed payments seller and you receive payments to your PayPal account, then PayPal charges you a payments processing fees for each transaction. You can contact PayPal for more information on their processing fees.
As a managed payments seller, you'll see the payments processing fees for each transaction on your seller invoice. Most sellers will see savings compared to current payments processing fees.
You can find more information on fees in our articles on:
Restricted ItemsWe are working to expand the types of items allowed by sellers in managed payments, but when eBay manages the end-to-end payments experience, there are additional restrictions on what items can be sold. Once your account has been transitioned onto managed payments, you will not be able to list the following items:
- Adult only items, including movies and video games
- Alcohol products
- Airline, rail and cruise tickets
- Auction services
- Bullion
- Coins & paper money
- Digital or downloadable products
- Event tickets
- Gift cards & coupons
- Lodging, timeshares, vacation packages, and car rentals
- Medical drugs and devices
- Tobacco products
- Vehicles
Registering for managed paymentsYour invitation into our managed payments should be in your email inbox, where you’ll find a link to register for the program.
You can register in a few simple steps to confirm your identity, business information and bank account details. This is to ensure you successfully receive your payouts, when your account is transitioned to managed payments.
For more information on registering for managed payments, please see our article Get set up or update your managed payments account.
After you’ve registeredOnce you’ve registered, we’ll notify you by email to let you know when your account has been enabled for managed payments. This can take anything from a few days up to a few months as we roll out the managed payments program. However, you can continue doing business as usual on eBay until we notify you of the transition. We may also contact you if we need to further validate any information.
Your eBay listings will automatically be set up for managed payments so you won’t need to make any changes to your existing listings.
If you weren’t using Seller Hub on eBay before, you’ll automatically be opted in to Seller Hub when you enable managed payments. You’ll also no longer have to go through third parties to find all the information required to reconcile your eBay payments and transactions.
If you use third-party tools to manage listings, inventory, and order management activities, reconciling finances, or issue refunds, there should be no change in how you use those tools when you enable managed payments.
Still have questions?If you run into any problems setting up managed payments, or need help once you’ve registered, please don’t hesitate to contact us. Our dedicated team is ready to answer questions and help you get started.
There has been some vaguebooking about other details, and I would appreciate any further information anyone has.
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