Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Is there a better way to handle free shipping on multiples?

So I recently switched a bunch of my items to free shipping after incorporating the cost into the item itself. However, I have had a few orders where people want to order multiple items which bumps the shipping cost up because I can no longer send th...

Redirected to ebay.com from ebay.ca

I can't resume listing a draft on ebay.ca. When I click the resume button up comes the ebay.com login page. I've tried a different browser and a different computer and the problem persists. Talked on the phone with an ebay assistant and he said just ...

Title vs Description -- what if there was a typo in the title?

A buyer bought an item having only read the title -- they didn't look through the listing pics or the listing description. And didn't ask any questions before bidding. However, there was a typo in the title. The text under the "Description" details t...

Toys & Hobbies Promo broken

eBay Canada sent out a promo to me on October 28th: List the Toys on Everyone’s Wish ListPay no selling fees on up to 10 sales in Toys & Hobbies** I was switched to Managed Payments just around the same time I received and activated the offer, so it ...

Canada Posts Commitment Plan to Improved Service to Remote Native Communities

For anyone that ships to Remote and Northern Native Communities. Canada Post President and CEO Doug Ettinger shares his excitement that the country’s largest Crown corporation has a unique opportunity to play a meaningful role in reconciliation.5 min...

Sell similar not working

For the past few days "sell similar" from my active listings hasn't been working. Any one else having that issue? How do we correct it?

managed payments

My managed payments wont deposit in my account, i checked over my bank info and everything is correct, I've had this same account with for five years with PayPal to receive my funds. Plus my sales have dropped drastically. any help on both will do.

The buyer do not respond me and eBay get him back full refund with out return

Hi,I need help regarding return items, I sold an item, after that the buyers asking a partial refund, he said the items not working that was not true, and also I was mentioned returning not accepted on my listing, after that he open the case I did al...

Resolved! Exclusion list

I want to remove Morocco from my exclusion list. (I have 5 or 6 countries on it)I went on site preference to access the list, and it says that I don’t have any countries selected. But when I see my add, « shipping worldwild » see exclusion list, thos...

Buyer alternate shipping address

Hello: Seller has already paid for a item by paypal but did ask that the item be shipped to his home address vs his work address that is linked to his paypal account. I don't want to refund him his funds and then ask him to add a alternate address an...

Can we sell on eBay UK and eBay Australia?

If I'm selling only to USA, should I switch to ebay.com, is it easy?

Going to try and ship from CAN to US with UPS, exclude Canada, I have a canadian ebay and paypal paid in cdn, I have an american.com for buying but haven't listed anything there. I don't think I'm set up to sell. I think it would be easier to list ev...

Item received - but INR claim opened

I'm curious how you would deal with this. A buyer ordered an item from me, it was delivered (per tracking) a couple weeks ago and they left positive feedback that all was good. Now today I got an Item not received claim but in the description they pu...

Shippo can print return labels for UPS from CAN to US?

Just wanted to confirm, I'm going to do no returns but the 'clever' buyers with buyer's remorse can always can override that with SNAD so printing returns before was not possible and it was annoying for me, and for them having to do it themselves. I'...

Hearing Aid Listing Cancelled

My listing for selling hearing aids was cancelled with the explanation that prescription items are not allowed. Upon reading their accompanying link it states that hearing aids can be listed provided that the FDA disclaimer is included in the descrip...

How has my item sold to a Signapore Buyer? only put US as the international shipping option

How do I deal with this....I had an action up and it was slated to only ship to Canada and the U.S., but the winner of the auction is from Singapore. that changes the shipping price. I just found it weird that it wasn't sold to a US or Canadian buyer...

Resolved! Shippo replacement?

I have been using Shippo for years and was very satisfied with the service. No longer. Since they recently forced everyone to use the "upgraded" interface, features that once worked now fail and the service desk response has reached new lows. Key req...

New Seller - Shipping from Canada to US

Hi, I just made an eBay account and I could only understand how shipping would work in Canada.But eventually (actually pretty soon) I would want to be able to ship to USA but the problem is it's very confusing and the only option it would give me is ...

Forwarding packages through intermediary countries...

So I send packages to Russia a few times a year. They are going to a town near Vladivostok. The general path is:- Montreal (sea port)- Moscow- Destination town I did one a couple of weeks ago that did this:- Montreal (sea port - it was a surface parc...

How do sellers manage cheaper shipping on low cost items?

Hello to everyone in the community or reading this thread. I am curious to know how sellers manage to give a cheap shipping cost to buyers on low cost items below $10.00. I would like to provide better options to my customers but the shipping cost is...

Local Pickup & How to Send Invoice

I’m a fairly new seller and today will be my first time offering a local pickup in a public place.How do I send an invoice to the buyer or do they have to check out and select local shipping ? I asked buyer to check out and they said they don’t see a...

All My watched Items Have Disappeared

Don't know if this is another glitch or not, but all my watched items except for 2 have disappeared. I had a couple hundred in my watch list. Anyone else have that problem?

Shipping Defects and Covid 19

I sell stamps and ship a lot of $ 5-20 orders. If I was to add tracking, I would either make no money of make no sales because the buyer is not going to pay $15 + to add tracking. So I am at the mercy of the post office to get things to the customer ...

Resolved! Help with seller hub

I have been resisting using seller hub, but I have been trying to use it this week and run into so many problems. 1) I find that the selling page is so wide I can only see it all with a small font, I have poor eyesight so I can't see it and with the ...

Fixed items selling at a fraction of the price due to eBay glitch

This week I have experienced something very odd with two of my listings. I had these eyeglasses for sale at $179 USD and a buyer was able to purchase them for $16 . Here is the link to the listing https://www.ebay.com/itm/362436903786 I have since en...

Are high value sellers still using cp expedited?

To the people who sell $500+ items, are you just using cp expedited? I checked out purolators rates but they weren't competitive at all, nobody will pay that so it's cp, but scared of inr bs (had some bad earlier experiences) with items I can't affor...

Resolved! Are these boards hard to sign into for you too?

I've been having a brute getting signed into these boards for days now. Keeps sending me to the main forms whenever I try to sign in. Took me about 20 tries today to finally get here and actually signed in today...... sometimes no problems, sometimes...

Is my buyer a scam?

I recently listed an item for $130 on eBay, it’s my first time selling. I got a bid and they asked me to text them. They sent me this message:“Alright thanks but I would love to have it mailed to my cousin in Oklahoma as a birthday gift,I want you to...

Buyer did a charge back a couple of days after I shipped the item - curious about best next steps

Good evening.I sold an item to a US buyer and a couple of days after it shipped he did a charge back to PayPal claiming unauthorized purchase while it was still in transit. The item has tracking and Paypal has acknowledged the tracking and indicate t...

Not yet ready for prime time.

Ran across some discussion of this auctionbytes article on the dotCOM boards.https://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2020/11/1604540462.html Maybe eBay Canada would be a good place to beta test this. Think Canada Post would go along?Would...