Seller Central

Managed Payments MP Funds Withheld

I have been a member of eBay (mush360) since early 2k, and a seller since 2010 under Ruben’s Hub and a seller for this account since 2020. It has been two weeks since our eBay accounts have been frozen pending a review. We have uploaded all our docum...

This is absolutely insane - managed payments!

Ebay keeps sending payouts, and they say it shows deposited into my account. Not one has arrived. And they even send emails every two days showing its sent again.... Now I need a letter from my bank stating the deposits aren't there...Has anyone else...

Suing Ebay Canada

Hi Ebay Community, Have a question about suing Ebay Canada. Which of their company names would I use: Ebay Canada Ltd based out of New Brunswick?Sold/sent a comic FF48 to a guy in Italy for just under $2000 with full tracking & on time. After one mon...

Sales

Anyone else notice sales fallen off the cliff for May and June ? or is it just me ?

I'm not receiving any US customers for my items. Do I need to list on Ebay.com to reach US customers

I have over 800 items listed on Ebay.ca. I have been a seller on and off Ebay for 20 years and I have never had such low to zero interest in my items from US customers as I have now. For several months, I have ONLY had interest from Canadian customer...

Site Preferences checking to see if any bidders blocked

I used to be able to go into my Site Preferences and see if there were any bidders who had tried to place bids but were blocked; I would check it every so often when I had a lot of bids, just in case someone was blocked that shouldn't have been. I ca...

New Glitch....Uploaded tracking numbers vanishing

Just discovered that several of the tracking numbers i have uploaded over the past several days have vanished from my 'Manage All Orders' page. Some are still there, many are gone...where the tracking number used to be it now just prompts me to uploa...

Resolved! You have exceeded the maximum number of messages you can send. Please wait 24 hours

I have not sent any messages in the past 7 days.Is my account banned or blocked from sending messages? from sending messages?

Need to know how to appeal an INR case when item is delivered within 30 days after case closes

I've asked this before but still can't find the correct procedure for appealing an INR case. Item was still in transit, stuck in Chicago when buyer opened case. I voluntarily refunded. 4 days later the item was delivered. Per Ebays NEW policy, i can ...

Condition is "Used"

So many sellers, particularly in the US, have this as the only description of an item. It's redundant, of course, because Condition appears immediately under a listing's title, and it says next to nothing. Condition is "Used", I read, alongside photo...

.COM Economy Shipping Time Glitch is Back.

This glitch had been corrected but I see it is back again. The option for "Economy Shipping from outside US" is being shown as 6-11 business days instead of 11 to 23 business days. And the shown estimate is the standard that will be applied for INR c...

Resolved! Another combined shipping invoice problem

So I got a request from a Canadian buyer for a combined shipping invoice. When I click on "send invoice" I can only get International rates. I have tried to change it, but there is no way. The only options are also USPS. Address is clearly marked "Ca...

New eBay glitch: eBay sending Out of Stock emails to buyers for items I have shipped!.

Today I shipped 5 items and I have already had a message from a buyer who says that they have been told by eBay that the item is out of stock! I normally only ever have the one of each item and so I can’t be out of stock as I only list a qty. of one ...

Printin Invoices / Packing Slips

Yesterday the ability to select all of our awaiting shipment items and print all the packing slips / invoices at one time disappeared. Now, the only options are mark shipped or add tracking. Am I missing something about how to avoid printing the slip...

Ebay's Money Back Guarantee + US Postal issues = Free merchandise for buyers.

Hi there! We were recently forced to refund a buyer for an item still in transit (which they received 2 days later), while we were trying to smooth things over with the buyer. Ebay's suggestion (after having denied our request for reimbursment), was ...

Non Paying Buyer - How To Put In A Complaint After 4 Days?

So I have a non paying buyer who hasn't paid or responded to my invoices. We are now supposed to put in a complaint after 4 days so they get a strike against them & we are able to relist the item. But I cannot find a way to Resolve the issue anywhere...

Resolved! Ebay Scammer Want Refund, What Can I Do To Not Give Him The Money Back?

Basically I sold an account on eBay without tracking, I know its my fault and that there is a risk with selling stuff like these on eBay. I have 58 positive reviews from selling, and he has 1. I sold the account three weeks ago, and today, the buyer ...

Resolved! A different way combined shipping is coming up

Yesterday I had a request for combined shipping on 7 items. I sent the invoice, the buyer paid today. Instead of one total, there are 7 payment confirmationswith each item and different postage rates. Is this something new?I guess I will have to add ...

Resolved! Buyer's Phone Numbers missing

For the past few days I have noticed that the buyer's phone numbers are missing, has anyone experienced that as well?I often ship using couriers and having the recipient's phone number is always required. Even eBay required that using Shippo.

The Promoted Listings Landscape Is About Change.

These screenshots were released as part of a recent virtual presentation for Developers. My guess is these new PL products will be announced very soon, maybe as soon as July. These changes definitely have the potential to disrupt our current selling ...

Does Ebay change all of your shipping settings when they convert you to MP?

i just read posts where it said that once Ebay converts people to MP they alter all of their shipping settings (don't accept PO Box, no longer offer flat rate shipping but calculated shipping instead. etc). Are they that invasive that they do that? I...

On Managed Payments now - Why Ebay suddenly things I shouldn't accept buyer who's address is PO Box?

I had no issue with shipping to PO Boxes in the past and I had check-mark for "Yes, ship to PO boxes" in my settings. After I switched to MP, it seems buyers with PO Box address can't purchase from me anymore. Now I went looking for that checkbox to ...

On Managed Payments - Why ebay forcing the shipping options on my buyers? Any way to control it?

I just switched to Managed Payments.My listings have fixed fee for shipping within Canada and another fixed fee for shipping to US. I used to select the one and only delivery service I include as part of the flat fee. Now since I moved to MP, it all ...

USD to Canadian USD chequing account ..working fine

Thought I post this since its a pretty common question people, myself included, had/have. Today I received my first USD deposit into my Canadian TD bank USD chequing account. The amount was exactly what the payout said on eBay side, no fees to receiv...

Do I HAVE to switch over to Managed Payments as a Canadian seller yet?

I just got the notification on my account saying that "Getting paid on eBay has changed" and that I need to switch my payment details. My question is, is there any penalty if I don't do this now? Will I still get paid via PayPal or will my money be o...

Shippers to the U.S. Be VERY aware of what is going on with Chicago Customs Clearance

IT is taking sometimes WEEKS to process items. One customer left good feedback because they realized what a disaster Chicago is (the city is no prize either). Two customers opened "non-received" cases and I hope Ebay recognizes whats is going on here...

Are you kidding me ebay? Items stuck in transit refunded!

I know this is becoming a common problem. But I am about to lose my *****. I am getting tired of Ebay taking our money and refunding it without following their own rules. I had a shipment "TRACKED" shipping delayed in Chicago. The customer opened a t...

Final pre-managed payments monthly invoice once activated

Have read through a few posts here but still don't have a clear view of what happens while the two billing systems have overlap. If we were previously paying monthly invoices via paypal approved billing and haven't changed currencies will the final p...

My eBay Active page - how do I get classic view back

For a few days the My eBay Active page has a new layout, and it is drivingme crazy. Not opening in Firefox (lots of white space on the screen), but even in chrome I cannot find what I am used to looking for right away. some things can't find at all.....