Buyer Central

eBay non-Specialist Customer Representatives can't help you

It's in the script, no choice, they are not meant to help you. The only chance you got is if they bring in someone called a "The Specialist". My experience - won an auction item, money was proven to be removed from my account (thank-you PayPal), sell...

Resolved! Where is my returned item? Need updates on it but I can't find it....

Hi! I recently returned an item that I purchased using eBay's return/refund system. Now I want to check the status or check if there are any updates, and I just can't find it... If I go to "purchase history", it's not there. Tried a few other links i...

Can a seller cancel an order after it has been negotiated and paid for?

Hello all,Here's the situation...I have paid (C $273.39) for an item from a seller and have now received an email from the seller that they are not able to fulfil the order. The excuse is that they have "ran out of stock in Canada". They are now aski...

Resolved! Overcharged for order?

I made an offer of $24 USD on an item that had free shipping, my offer was accepted and my invoice says it should be $29.96 CDN. But my credit card was charged $31.12 CDN for the transaction. I completed the transaction immediatly so I know the conve...

Should I Sue eBay?

Background:In October-2013, I purchased an item (new watch) that was fake (confirmed by the manufacturer). I opened eBay/PayPal dispute. PayPal decided in my favour and instructed me to return the watch for full refund. I did. Seller refunded the mon...

No Pre-paid Postage Label from Seller for Wrong Item

Seller reports to eBay he has sent buyer pre-paid postage return label and eBay without checking sends buyer seller's false info and leaves no method to contact eBay reporting buyer received no label from seller. Extremely stupid & frustrating commun...

Combined shipping

Hello EBayers. I have a question about combined shipping.I asked a seller if she could combine shipping on 2 items and she said yes.She then asked me to purchase the items and she would send an invoice.If I have already purchased the items, why the i...

user is no longer registered on eBay. after paid ?

I'am buying zeiss 6-24 x 50 scope at $18, 3 time , when its paid , this user is no longer registered on eBay ?????

Resolved! Was possibly sold a counterfeit phone battery in July 2017; found out in Dec 2017. Too late?

Hi, I bought a LG G5 BL-42D1F battery from a seller who claimed that the battery is genuine in July 2017.I'm sure most if not all of you've heard of how counterfeit items can look nearly identical to the originals.So because the fake battery looks so...

If an item is not received and gets resent who pays shipping?

We recently (back in August..) purchased an item that wasn't received after 2 months and agreed to have the item resent with tracking number. The item finally came in yesterday but we were charged $10 COD.The seller said they would have the item rese...

Sniping a large number of auctions using eSnipe service.

Hiya I have used eSnipe in the past, not in the last year or two. I may want to place snipe bids on about 150-200 auction listings, Canadian Seller (Canuck Bucks) all relatively low ticket items but, when I just checked their rate chart, it seems eSn...

GIFT TO MYSELF

Happy New Year everybody - it's AGES since I've been on here & and thought I'd come back on a positive note. Neither Father Christmas or Santa Claus were good to me this year.....and I've been good, I really have - so what the heck?! Anyway thought I...

Where's my package

UPAAA000000255869535

Very honest seller

A seller from China recommended that I not purchase a certain item because of bad reports about it.I never expected that but this person was really honest and cancelled that order and reimbursed the funds for it.The item in question still shows up in...

Has anybody else who won auctions as-is had the listings removed and not received

I bid on smartphones mostly as-is as-is. Normally I receive the phones I win by the end of the estimated delivery time.I expected to receive one yesterday on the 21 and 2 more just after christmas in January. I have already sent the seller a message ...

Being cheated to close a case.

paid by PayPal in full.Product not arrived one month beyond latest delivery date.I filed 'Money Back' case.Seller said he will send replacement if I close the 'case.'Sucker me! Being cheated by this Chinese guy, I closed the case.It has been another ...

item not working

hi i bought an item in august (winter heated coat) just tried this morning. electric system it's not working can i have any recourse with ebay, sell, paypal? thanks

over charged shipping fees

I'm so mad right now. Now it's personnel. Why do UPS charge so much for shipping fees? It's crazy.. It doesn't make sense. An item cost $5.00 + $13.00 or more in shipping fees. ?? It's NUTS.. Crazy. I aint gonna buy anything soon from the USA. Thank ...

Seller not accepting refund

I'm in a bit of a strange situation here trying to refund a seller. Here's the details of events in order:1) About three or more months ago I ordered a small item from China (Worth about $1.72 CAD)2) Item never arrived within estimated time so a refu...

Worried I bought an item from a seller that used a stolen credit card to purchase from amazon

I purchased an CPU from ebay for $245. It was listed as new, factory sealed. The item location was listed as Hamilton Ontario. The cheapest retail one that I could find was $304.99 + tax and shipping from Amazon.ca. I looked at the sellers feedback a...

Resolved! Negative feedback to seller removed

Wow. Long time user here. I just bought something that the seller had no reserve price set on, had a slight bidding war, ended up being the winner.Item ended up at a low price considering the item.Paid for it.5 minutes after, the seller contacts me s...

Why was my negative feedback removed by the seller? Do you only protect the seller?Peter

I paid for an item using paypal,in full in Dec 2012 . After many emails and complaints to pay pal item delivered in Dec 2013. Seller had lots of excuses. I posted my comment on feedback and the next day it was taken down.

eBay Purchase for Christmas

Suppose to receive my Christmas gift purchase by Dec. 6th 2017 & now being told I could be Jan. 16th 2018. I would not have ordered this if I had been told up front that it wouldn't be here for Christmas. This is terrible, you tied up my funds and I ...

This seller is a scam wants you to chat off ebay and send paypal money

This seller is a scam gets you to chat off ebay then tries to get you to buy by sending money for the ps4 account it is fake and does not work i have all the texts and all ebay messages to prove this

compre un articulo en ebay y el vendedor dejo de ser parte de ebay y no puedo contactarlo que hago

compre un articulo en ebay y el vendedor dejo de ser parte de ebay y no puedo contactarlo que hago y el numero de articulo ebay lo rechaza

I am Canadian & do not buy from the states no more. Import charges scam.

Ever since the import charges show up on USA sellers items ..I no longer buy from them...thanks ebay. Any US seller asking for import charges is automatically skimmed over. China,UK,Australia...now have my business. If you wnna say..well...I don't wa...

I paid the seller a personal income because he lives near me. In order not to pay for delivery,

Need more information on 3in1 Hydra dermabrasion

Terrible instruction came with this machine. Need more info.If there is anybody out there that has purchased a 3 in 1 Dermabrasion, Skin Peeling, Anit Aging, Hydro Microdermabrasion Machine,Model SR-685-4B-US. Please contact me How to use the machine...

Do you think I can refund this iPhone?

I bought iPhone 8+ here eBay.ca and I recieved it this afternoon.The thing is that I cannot even access the phone, the seller mentioned that it was locked on Xfinity(The US) I knew it but I thought there must be a simple way to unlock here. I live in...

Suggestion: Filter searches for items only sold in CAD

I find that using the search filter for sellers from worldwide, or from canada only, offers me very little functionality. What I really want to be able to restrict my searches to is items that are being sold in CAD. I realise I can set ebay to displa...