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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
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  • 48 replies
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Cross Promote your other listings??

Would anyone know if you can still Cross Promote your other items when a buyer views what they are buying from you....I thought we could do this or without the link sellers other items??? I remember they your other listings used to show up on the bot...

I printed labels today

That was an adventure. At least I knew what to expect after Friday's discussions. Of course, now all the pop-ups are in a different order. At least it all worked. All is good.

User avatar by Community Member
  • 309 Views
  • 1 replies
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Shortened Title on mobile phone search

I know we have discussed the appearance of our listings when viewed on a mobile phone but I don't know if we have discussed how the Title gets cut short. Maybe I missed it. I had an email from someone re one of my listings who asked what was the weig...

User avatar by Community Member
  • 416 Views
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sell new item?

After the new format change there is no way to list a new item, only relist and sell similar. The "sell" which used to be for new items now takes you back to the old page format instead. We looked for hours and there is no obvious way to list a new i...

Ebay is responsible for low sales to sellers due to their policies.

What I mean by the title is that ebay requires a tracking number for verification that your have shipped the item, regardless of any other proof available. In my case, I shipped out an item, the buyer received the item and left me a positive feedback...

That's it! No more selling for me on eBay

Well, I've just sold my last item on eBay....Vintage Dinky Toy airplane : Sold for $5.34 CDN to International buyer Shipping: $9.40 CDN Final Value Fees (eBay): $3.42 CDN PayPal fees: .89 CDN .....which means that I made a grand total of one dollar a...

User avatar by Community Member
  • 2624 Views
  • 53 replies
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What The **** Has ebay done now !!!!

I just have to RANT .......MY ebay has totally changed !!!!!!! 100's of my unsold items are gone. I've been selling here since 1999 This is the final straw for me When the rest of my listings end I am DONE

User avatar by Community Member
  • 398 Views
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Home page on the fritz again

Once again I log on to my home page and I am looking at a home page that is foreign to me. Basically its all there but it functions differently. I am not interested in having to learn a new page. Anyone else going through this. This happened to me a ...

Interesting article on the usefulness of user reviews

Available here as commentary on a research paper which unfortunately is not publically accessible. The results mirror what I have seen working for a large ecommerce retailer. I'd routinely see products with 5 star ratings and many user reviews, yet I...

User avatar by Community Member
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Seller Dashboard Errors

It's been a little while since I've checked my dashboard but I noticed two discrepancies this morning. First, it showed that I had one return. I haven't had a return in at least three years, so I clicked on "See All Returns" and saw the message "You ...

User avatar by Community Member
  • 412 Views
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Resolved! Geez... Fix the site issues!

Today's flavor is: "The following critical errors have occurredERROR - UNABLE_TO_GET_DATA_FROM_SERVICE" I'm attempting to print an invoice to include with shipment via 'View order details'. Maybe eBay should force another fee increase so they can aff...

User avatar by Community Member
  • 456 Views
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Customer Service line is down?

Received a request for return Monday, approved it, buyer is returning item. Today eBay sends me a message stating I need to respond by tomorrow? I did all ready by agreeing to the return....message states that if I don't take care of it they will dec...

Unpaid item question

After 4 days, if I have not received payment, or had any contact with the buyer, am I allowed to sell the item to the next highest bidder? Or do I have to go through the Resolution Centre and give them an additional 4 days to pay?

Should Feedback Be Searchable?

This first appeared on ecommerce a few days ago and I've been thinking about it since. Has anyone here seen evidence of this on their travels around ebay? I have not. I do, however, wonder at the point of it. Why make feedback searchable if the buyer...

User avatar by Community Member
  • 505 Views
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Why are we getting penalized for the slow postal services?

Sorry to vent, but......I do not appreciate ebay.ca penalizing us with the question "did your parcel arrive on time" in the feedback scoring. It is an Unfair question!I have complained about this in the ebay surveys, but still has not changed.I mail ...

New Jewelry Policy

Hoping someone a little more knowledgeable in jewelry can help me. If I understand it correctly under the new jewelry policy we are to list gold & silver plated jewelry as fine jewelry. I would assume that this would mean only if it is marked 14ktEP ...

A "trick" to figure out the word count of your description....

I "invented" this today, I suspect other tools will do the same thing but it works great for me... I cut and paste the wording into a new outlook message and one of the tabs under "Review" is word count..... As I (re)list items I'll keep the word cou...

User avatar by Community Member
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Price of First Class Stamp Going DOWN in USA

It is not easy to compete with American sellers, more so when the price of a first class stamp is going down (first decrease in almost 100 years) http://finance.yahoo.com/news/u-postal-just-lowered-price-193947632.html#

Wow! I think I upset eBay by not listing yesterday

So, first my Turbo Lister database gets thoroughly corrupted and before I can fix it, my laptop decides to overheat or something and shuts down on me. Go on one of my IDs today using DHs computer and eBay reminds me that I haven't listed anything for...

Ebay shipping supply link

Here is a link to the shipping supplies, being sold by Ebay of course on Ebay.com http://stores.ebay.com/ebay-Shipping-Supplies

User avatar by Community Member
  • 560 Views
  • 9 replies
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Buyer I blocked twice is coming back again

Here's my problem... a buyer I blocked twice - yes twice - for not paying is coming back again under another ID. She probably asked a friend to buy the photos for her, because the sale confirmation from eBay states one name and address BUT the paymen...

User avatar by Community Member
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