Seller Central

Interesting side effect of copying and undercutting another seller...

I found this interesting. Another seller copied my exact title of a reasonably rare item and priced it at about half my price. Both their copies sold relatively quickly at the cheaper price. The bots noticed that this title was selling well (remember...

missing listings again?

seems every month or so i have listings go missing no difference this month again had 2061 listings yesterday today 2041 -- where do they go? they are not in the ended file now i have to start over and do i hand item count to see which listings are m...

Shipping Charge

Is it true that canada post and usps sends some sort of bill and /or ebay charges you if you mis labelled a parcel in size or weight when using ebay labels? Does one be notified of such charges? Im not planning on pulling something shifty i am genuin...

Has anyone tried Canada Post Zone-Skip from stallion express?

I made a sale with a big and heavy coffee table book. I usually use canada post but with this item, it's way too expensive to use it. I'm trying to package with stallion express, and I'm seeing some options starting from ICS Ground and UniUni. Their ...

Return request - Have I handled this right?

I got a return request from a new ebay US buyer wanting to return CD's because she thought they were vinyl not CD's, so the reason was ordered by mistake. My response was that she could return the CD's but would have to ship them back to Canada and t...

Help with buyer.

A buyer purchased a skincare item from me for fairly cheap ($17 / free ship) . The item in store new in box is valued at over $40The item is new, clearly pictured with no seal and no box.Ebay category details only required I state it as "new" vs used...

Resolved! I was Frauded, need some help.

Hi all, I sold some stamps to a customer and they cliamed it never arrived. They filed a case andd i had to refunded the money because it was sent letter mail, no tracking . I get a positive feedback now from them with a "late shipment" defect showin...

Resolved! Canada Post Letter mail is hit or miss

It's been baptism by fire trying to figure out what works and what doesn't when it comes to lettermail. I have had zero problems shipping items letter mail within Canada, but it's like playing Russian roulette to US and international. 90% of the time...

Resolved! How do I issue an additional refund?

Ebay won't let me refund a second item in a returned order. How do I issue an additional refund?

eBay Not Refunding Void Shipping Label

I purchased a shipping label for Canada Post through eBay and cancelled it right away. It's now been 1 month and I still haven't received a refund for the label yet. I contacted support more than 5 times and each time they said that they will initiat...

Tariff code

Why do I have to enter a tariff code to the shipping label for international sales when I'm trying to print from my phone? When I print a label from my computer it never asks me for that information.

Buyer Wasn't Charged Sales Tax - Why Not?

A buyer purchased an item yesterday, and although I have all my listings configured to charge sales tax, somehow they didn't pay what should have been a 13% tax rate for Ontario. Only the base price is what they paid for. When I received the notifica...

eBay functions slowing down

Until recently you could watch the final seconds of an auction with updated bids. Now the auction ends with one price and when the dust settles you often find the item has actually sold for more. Then you have to wait much longer than previously to s...

My first time facing a chargeback!

I get on my selling account today and wonderful... I got a banned buyer dispute chargeback with their bank. 3 months after sale! I remember this buyer buying then being no longer registered right away. I always wondered if should still ship items aft...

NEW OFFER SETTINGS MAKES COMBINED SHIPPING NOT AVAILABLE ANYMORE

Here is the new offer setting (confirmed with EBAY CS): A buyer sent 4 offers. I accepted all of them. The buyer informed me, that they are shown on his side as 4 separate orders, each with a separate shipping charge (and of course with 4 US tax char...

Resolved! How long does it take for eBay to pay when seller sending lettermail untracked?

There is no tracking so will not show delivered.

EBay and ipad photos in file upload not compatible when settling return dispute.

EBay just fine for listing including photos no problem using ipad. When sending photos to ebay to settle a dispute a request for photos in different format is not compatible to ipad. Not all of us have a laptop or computer. Seems to me email instruct...

Funds on hold

Did not sold on this account for around a year and i sold something january 2. So i had restrictions and money was on hold awaiting delivery. Did not mind at first. Shipped lettermail i thought it would release at estimated delivery date (january 18)...

SO frustrated with combined shipping problems

This problem never ends. I had 2 buyers who asked for combined shipping last week, very smooth and easy. Today I get a buyer saying they have 13 items in their cart, and every time they ask for a combined shipping invoice they are told that I don't d...

Cross Listed Items Sold on Other Sites

Hello friends, I've sold a few items recently on Poshmark. What do I dowith those similiar listings that I have on Ebay? Should I justdelete them or select end listing? What do you all do? Kat

How to file a formal notice to complaint department

Hi,I'm a ebay buyer since more than 15 years without issue. 1 month ago I listed my 1st item and sold one. Since then I'm unable to get my payout done to my banking account. I tried 2 times and 2 more with support. I even sent my banking statement tw...

Monthly Q + A

Hello devon@ebay , Just checking. Do us folks north of the border no longer have access to a monthly Q + A? There was limited in the way of follow up for Oct/Nov and one not opened for Dec & Jan. It's appearing it is getting very difficult to have an...

Problems with eBay Messages

I noticed today that a message response I sent to a buyer never appeared in my eBay Sent Messages (I do tick the box to copy the messages to myself as well, and I did receive it). I have no idea if the buyer did or not, but I sent a second one just t...

Unending technical problems on Ebay

It just never stops. Aside from Canada Post tracking not updating for ages now, i haven't been able to add to my blocked bidder list ("that page is not working right now"). Endless unnecessary changes and endless technical issues. I wonder if there i...

Current Delivery Alerts Canada & Beyond - As per CP - Jan 17, 2024

Canada: https://www.canadapost-postescanada.ca/cpc/doc/en/news-and-media/delivery-service-alerts.pdf International including USA: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page? All service guarantees for...

do you get credit for items you buy on ebay toward your account

i was wondering if you get credit towards your account that being whether your in the hole with ebay as iam at 2.90 % bad boy status for purchaces you make or is just your sales credit that get you out of the hole towards prefered seller status ? -- ...

Canada Post Expedited Lite Return Label

Does anyone know how to go about using the Canada Post Expedited Lite rate for a return, or if that's even possible at this juncture? Just want to make sure I'm not missing something. I tried swapping the addresses on a new label as if it was being s...

Buyer started a refund request on an item that he says does not fit

Hello everyone, advice please. I have a buyer who puchased a bike part from me. Purchased 2 packages of same item. It is brand new in original packaging. He opened a return request today asking for a refund stating the reason that the item does not f...

Resolved! Free shipping option for canadian but not for US how do i offer free shipping to the US?

I'm going to try the free shipping idea that a few i have read are doing well with.I have question theres a free shipping button for cdn but if i want to ship to the us there is no button.Do i leave it flat rate and put a few dollars in there ?I noti...

Refund page changes?

Hey Folks, Has any other sellers out there experienced a change to the Send Refund page?I've notice there is no longer the ability to pick a refund type, or to provide an order level refund, only on individual items.As well, with large orders (contai...