Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How do I add product options and contact me to my listing

I am adding a listing soon. I want buyers to be able to contact me. How do I add this option? Also I want to add options in terms of style for my listing. How do I add this? Thanks!

How can I add a flat discount for shipping for buyers that get multiple items?

Since combined shipping is sort of convoluted here on ebay I was thinking maybe I could apply automatic flat discounts for customers who buy more than 1 item. How can I go about doing this? I really dont want to go through the hassle of refunding the...

Resolved! I need help to refund a payment

I have tried every way to do this. I have gone to seller hub, awaiting shipment but there is no Cancel Order to do it. According to eBay you can go to drop down menu saying send refund, but it just isn't there.

Resolved! Why does eBay.ca think this is a replica of a coin?

I got the red banner that it looks as though I'm trying to list a replica of a Canadian coin after 1858, but this isn't a coin, doesn't look like a coin, isn't titled anything that resembles a coin... I even tried to change the title a bit and the AI...

Canadian Buyer charged double shipping for 2 items?

I had a customer in Canada buy 2 items from me and was charged the shipping rate for both items instead of the items being combined and calculated based on weight like I thought I had set up my shop to accomadate. Whats going on here? Did the custome...

Anyone seeing a difference in sales in the past couple of days?

So last night I purchased a store subscription and put up 14 listings on eBay.ca on the new store. Sold 4 things. One is a repeat buyer (on my dot com store), another was a regular I messaged to let her know of where listings are being put up (she's ...

Resolved! ShippingChimp question Canada Post labels

Still waiting to get activated with ShippingChimp, but if anybody is using them - can CP labels be dropped at any post office or do they have to go to a ShippingChimp location, like you have to do with Stallion? Thanks.

Slow sales since March 4? Thoughts?

Ever since the original tariffs were scheduled to go into place against Canada my sales have been pretty slow. Even though de minimus is still in place and much of the tariffs were paused. As of last week I have switched about 80% of my listings to ....

Coupons and Canadian sellers

devon@ebay So this morning I get a coupon for a seller I was recently reviewing their items. The seller is located in Canada but sells on dot com. I received the email approx 1 hour earlier but in gmail only. I click on 1 of the links and it tells me...

sales have increased for me since tariffs put in not a great amount but enough to notice

sales have increased in the last three weeks to now regular norms for me from the xmas time 2 months in row where sales were non existant and cost me greatly in pain and suffering- i have not caught up yet from those really bad times but i am getting...

Incoming U.S. Gov’t 25% Tariff Proposal on ALL Canadian Products

The incoming U.S. administration has announced today that they will sign an executive order on January 20th that will add a 25% import fee on all goods entering the U.S. from Canada. Under the proposed law, there will be no exemptions for consumer go...

Shipping internationally - anyone doing this?

I sell CD's mostly to the US and Canada. I used to sell to Japan, Hong Kong and Europe but stopped selling to them when new rules re VAT and packaging came out. I was using Chit Chats for these shipments and it worked well. I didn't have a lot of sal...

Best rates for Canada Post Domestic shipments - suggestions?

So I'm working out where to find the best rate providers for CP DOMESTIC labels, not to USA.Shippo is a tad lower than eBay rates, not by much. Stallion is much lower, however it's a 25km round trip drive, and as I'm building up a new store my volume...

Change in Shipping Policies

I noticed today that the shipping policies have changed a little. We used to be able to select "Lower 48" for the USA. It now appears that it has been replaced with "United States of America". The changed appears to have happened automatically to the...

On another subject: Ebay UK now only making funds available 2 days after delivery confirmed.

Perhaps this is old news but as of Feb 4 (interesting coincidence) Ebay in the UK is no longer making payments available for payout after they are processed. Now sellers must wait until 2 days after the item is confirmed delivered before the funds ar...

Planning On Moving from .com to .ca amidsts tariffs. I have some questions!

As most of you likely already know the incompetent buffoon- a known bankrupt felon, conman, traitor and vile pile of garbage is planning on putting a blanket 25% tariff on Canada next week. (whether or not this actually goes into effect or not is any...

Combined shipping on offers sent

I really detest that I cannot combine orders on offers that I have accepted IF one of the accepted offers is a counteroffer from an offer that I originally sent to the buyer. Happens every single time.I can't see the accepted offers anywhere in my Se...

Resolved! Tariffs into the US- CBP Section 321 Thanks @ebay for not providing any info.

As we all know, the Tariff war has begun. Here is the latest- but it may very well change during Trump's State of the Union Address tonight (He has threatened that any country- namely Canada, Mexico, and China that imposes retaliatory tariffs as a co...

Time for a much needed chuckle.

Today I attempted to list an item, but I received the following message: Use the term Velcro in your listing title only if your item was made by VELCRO® Companies or with Official VELCRO® product. If your item was not made by VELCRO®, please go back ...

Late Voiding Shipping Label

I forgot to void a shipping label a couple weeks ago and I tried to do it today buttnow its saying its too late. I want my $12 back cause it feels like Im getting ripped off because Im still on the hook for service I didnt use! Pls help! Real answers...

Resolved! Lost 100 listings ...

I first saw a post on reddit saying they are loosing listings today.... I just checked and it seem about 100 listings disappeared. I hope this is a temporary bug? Seems to affect a lot of people. Check your listing numbers....

Seriously dabbling with the transition from .com to .ca. I have a few more questions!

So due to the American instability and issues with tariffs etc. I really want to get as close to Canadian and International buyers as I possibly can and one of these measures would be to list on .ca in CAD. I have noticed that volume discounts isnt a...

How are you going to handle things if there are tariffs March 4?

I know it's not for two weeks, but I'm getting ready. Wondered how other people would handle it and maybe it will give me some new ideas of things I haven't thought of before. Currently my location is USA on my listings (which means I provide domesti...

And now the Official Update from Stallion Express (tariffs)

Just received this, but it will mean changing item location from US to Canada on my listings if I use this service: We want to provide an important update regarding the upcoming U.S. tariffs. Based on the latest developments today, the 30-day pause o...

Getting offers from blocked international locations

So some activity is starting up on a newly created account only shipping to Canada for the moment, but I've had a couple offers from international buyers (I'm checking offer locations before accepting), even though they are blocked in account setting...

So how much is the actual tariff?

Can somebody explain this example here for the Shoe ... (https://www.tariffinder.ca/en/getStarted) I checked with GPT but I am not sure if it's garbage or correct response:A base duty rate of 37.5%A Section 301 tariff of 25%Effective Total Tariff:If ...

Tarrifs start on Mar 4th should I ship tomorrow instead of Tuesday? Will it make any difference?

Don't need to ship until Mar 4th. If I make a trip to post office tomorrow, March 3rd will it make a difference to my pkg having the added tarrifs? Not sure how long it takes to get across the border to US from just north of Toronto.

On Time Away now, but items still visible

It's only a few items... sometimes I see 5, sometimes 15, sometimes 36. I don't think anyone can buy them, someone tried and got the error "this seller is taking a break". But when you go to my store, items still show up. That kind of concerns me, ye...

The shipping options aren’t showing up when trying to make shipping to US an option

I’m a new seller in Canada and I can’t seem to find “international” (USA) shipping options for some of the items I am trying to list. Some items show that I can choose “International” (specifically USA) shipping options when using the calculated ship...

I have three tarrif questionsn

Here are three questions that I have:1) I am mailing a package of Canadian yarn to the US today, will the tariff apply if it is mailed before the tariffs take effect? 2) Are you warning your buyers that they may be charged tarrif fees on you listings...