Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Shipping smartphone overseas from Canada

Tried shipping a smartphone to Japan to a customer, but it got rejected by Canada Post saying the package was not allowed to be mailed. When I reached out to them they said it's likely because a smartphone contains a battery. Anyone else have this is...

Shipping after your set ship by date

can I ship an item almost two weeks after purchase as requests by the buyer ? She is leaving for a vacation and would like for me to hold to ship the item until later. My understanding is that it can't be done. Am I right or there is a way to do it. ...

USPS incredible delays - am I alone?

Hi, I checked this forum for USPS delays post - didn't find anything. Am I alone? Several of my items are stuck at Queens and Indianapolis USPS transit hubs since 1 month or longer. Just 10 min. ago I sent another refund for an INR. This literally ki...

USPS Shipping Delays in US

Any sellers experiencing shipping delays to US destinations? My particular case, I have a package, last update on Mar 12 was: 'in transit arriving late" from Bell Gardens US No further updates since then (today is the 21rst) Final destination is Puer...

Confirming Identity

This is at least the fourth time I have confirmed my identity for this account. This time I tried switching from my passport to my BC Identity card.How often did it take you, if you have been through the process? On my more active account, it took on...

eBay Terms of Service Change - Opt OUT of AI

eBay has again changed their Terms of Service and they auto-enrolled everyone into the AI Development and Training. To Opt-Out turn off the toggle in:My eBay > Account > AI Training Preferences

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Why is ebay taking over half what I sell my products for

I sell a product for 40.00 and after the sale ebay has charged me 21.00 how is this fair ? They are making more money off me then I am making on the sale of the product . and ebay charing me a percentage of what the shipping costs are ! , whats with ...

My Stance with the Upcoming Tariff War with the USA.

Well, this does it then. It's time to stand firm against Trump's actions. From my part, I am considering these two options: 1) To modify my listings and add a 25% increase to the shipping service to USA based buyers. Or 2) To remove the shipping serv...

Defect removal requests

Hi everyone! A batch of twelve items we sold and shipped a few weeks ago, were subsequently lost by our carrier. When we were notified of this situation a few days later, I contacted each buyer via Ebay messaging, text message, and phone to notify th...

uncharged shipping labels

Now have almost a dozen uncharged shipping labels since Feb 18, 2025 and labels that have been charged since then show a different amount when originally purchased. Was called in.

Trouble printing a CP label

In the past few weeks, I've noticed many of my packages just stop tracking. Then after a week or so of no scans, the item is magically delivered. I have a couple that have never scanned as delivered, but since the buyer's haven't contacted me, I assu...

Customs Help

For context I'm based in Canada and sold my Xbox to a customer in the US. I forgot to put the tariff code on the label and the package has been shown to be in customs for a week now. I called eBay and a rep told me that when they checked their system...

Option for Canadian sellers to offer coupons to buyers - Actual ETA

devon@ebay @pop-art Attached is a discussion post from Dec 2023 with your followup along with a question on the subject. Re: Coupons and Canadian sellers devon@ebay eBay Employee(0feedbacks) View listings Options ‎09-12-2023 12:37 PM@lotzofuniquegood...

How do I add product options and contact me to my listing

I am adding a listing soon. I want buyers to be able to contact me. How do I add this option? Also I want to add options in terms of style for my listing. How do I add this? Thanks!

How can I add a flat discount for shipping for buyers that get multiple items?

Since combined shipping is sort of convoluted here on ebay I was thinking maybe I could apply automatic flat discounts for customers who buy more than 1 item. How can I go about doing this? I really dont want to go through the hassle of refunding the...

Resolved! I need help to refund a payment

I have tried every way to do this. I have gone to seller hub, awaiting shipment but there is no Cancel Order to do it. According to eBay you can go to drop down menu saying send refund, but it just isn't there.

Resolved! Why does eBay.ca think this is a replica of a coin?

I got the red banner that it looks as though I'm trying to list a replica of a Canadian coin after 1858, but this isn't a coin, doesn't look like a coin, isn't titled anything that resembles a coin... I even tried to change the title a bit and the AI...

Canadian Buyer charged double shipping for 2 items?

I had a customer in Canada buy 2 items from me and was charged the shipping rate for both items instead of the items being combined and calculated based on weight like I thought I had set up my shop to accomadate. Whats going on here? Did the custome...

Anyone seeing a difference in sales in the past couple of days?

So last night I purchased a store subscription and put up 14 listings on eBay.ca on the new store. Sold 4 things. One is a repeat buyer (on my dot com store), another was a regular I messaged to let her know of where listings are being put up (she's ...

Resolved! ShippingChimp question Canada Post labels

Still waiting to get activated with ShippingChimp, but if anybody is using them - can CP labels be dropped at any post office or do they have to go to a ShippingChimp location, like you have to do with Stallion? Thanks.

Slow sales since March 4? Thoughts?

Ever since the original tariffs were scheduled to go into place against Canada my sales have been pretty slow. Even though de minimus is still in place and much of the tariffs were paused. As of last week I have switched about 80% of my listings to ....

Coupons and Canadian sellers

devon@ebay So this morning I get a coupon for a seller I was recently reviewing their items. The seller is located in Canada but sells on dot com. I received the email approx 1 hour earlier but in gmail only. I click on 1 of the links and it tells me...

sales have increased for me since tariffs put in not a great amount but enough to notice

sales have increased in the last three weeks to now regular norms for me from the xmas time 2 months in row where sales were non existant and cost me greatly in pain and suffering- i have not caught up yet from those really bad times but i am getting...

Incoming U.S. Gov’t 25% Tariff Proposal on ALL Canadian Products

The incoming U.S. administration has announced today that they will sign an executive order on January 20th that will add a 25% import fee on all goods entering the U.S. from Canada. Under the proposed law, there will be no exemptions for consumer go...

Shipping internationally - anyone doing this?

I sell CD's mostly to the US and Canada. I used to sell to Japan, Hong Kong and Europe but stopped selling to them when new rules re VAT and packaging came out. I was using Chit Chats for these shipments and it worked well. I didn't have a lot of sal...

Best rates for Canada Post Domestic shipments - suggestions?

So I'm working out where to find the best rate providers for CP DOMESTIC labels, not to USA.Shippo is a tad lower than eBay rates, not by much. Stallion is much lower, however it's a 25km round trip drive, and as I'm building up a new store my volume...

Change in Shipping Policies

I noticed today that the shipping policies have changed a little. We used to be able to select "Lower 48" for the USA. It now appears that it has been replaced with "United States of America". The changed appears to have happened automatically to the...

On another subject: Ebay UK now only making funds available 2 days after delivery confirmed.

Perhaps this is old news but as of Feb 4 (interesting coincidence) Ebay in the UK is no longer making payments available for payout after they are processed. Now sellers must wait until 2 days after the item is confirmed delivered before the funds ar...

Planning On Moving from .com to .ca amidsts tariffs. I have some questions!

As most of you likely already know the incompetent buffoon- a known bankrupt felon, conman, traitor and vile pile of garbage is planning on putting a blanket 25% tariff on Canada next week. (whether or not this actually goes into effect or not is any...

Combined shipping on offers sent

I really detest that I cannot combine orders on offers that I have accepted IF one of the accepted offers is a counteroffer from an offer that I originally sent to the buyer. Happens every single time.I can't see the accepted offers anywhere in my Se...