Buyer Central

paid for item, never received it, seller wont refund, ebay can't see my item so I cannot open ticket

I paid for an item early november 2018. The item never showed up. I tried contacting the seller which took a few months for them to respond. Eventually they responded and agreed to provide me with a refund. I didn't follow up, as I poorly assumed sin...

Selling with Good till cancelled option

Previously using this option made me pay more fee than calculated by 10% of total. Is it still true that using this method will make me pay more fee. I have 25-30 items, if I list these for 30 days and try to renew every month, it again ask me specif...

How do I access "eBay's Moneyback Guarantee" once a return has been initiated?

I've initiated a return with a seller and have sent the item back to him. He now claims that I've sent it to the wrong address (despite providing evidence, and a tracking number) that I sent the item to him. The seller sent me a PayPal payment, but t...

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Why I won't be using Ebay for purchases any longer and other tales

Here we go, maybe someone can explain this to me, I used to really like Ebay, used it a lot and bought and sold on her a lot. Made some money, spent far more. Now after not really using it much in the last 2 years I come back start looking at prices ...

have you filed too many claims against sellers?

well eBay welcome to the world of Internet theft… Biggest offenders are China but they also sell the most… I've hit the all time high I wonder if anybody can beat this over 40% of all my transactions have been scams and lies and all of them China. I'...

Resolved! Seller sent me money to buy return label - but provided wrong address?

Hi everyone, Recently a seller instructed me to return an item to them. They could not issue a shipping label but did provide money (through PayPal) and an address to ship it back to. However, after I shipped it back to them via CPC, I realized that ...

Resolved! Ebay Feedbak Time Limit and Chinese Sellers

eBay only allows 60 days to give feedback on an item - yet they expect you to wait 90 or more days for items from China. That means, if you have a seller who is not honest - you have to wait beyond the time limit to claim refund through Resolution Ce...

Resolved! Can anyone explain this ?

H Gang:OK, again, as usual I buy an item .... it goes thru and hits my PP and it's on my credit card!Then about 20 mins later I get an email from EBay:--------------------------------------------------------------------------------------------------T...

Important details omitted. VHS

Hello, i recently purchased a rare VHS. I was excited to receive it today and was quite happy when i opened it to see it was absolutely pristine for an item released in 1983 so when i looked at the bottom, i saw in small print, it was made in 2018. T...

No Name Memory Sticks from Chinese Sellers

I have bought quite a few Memory Sticks from Chinese Sellers . They are No Name and most prove to be defective after just a few uses. Best Advise - Don't buy or bid on these !!!

Resolved! Seller sending email to my shaw mail

Hi,I have an ebay seller sending my email ads about his site outside of ebay,I did tell ebay about this seller a week ago but he's still on ebay and sending me more ads to my home email address. Can anything else be done about this seller?

Not Receiving PayPal Invoices For Purchases - Only For Sales

Has anyone else had this problem? It has been going on for months now. I am not receiving PayPal invoices for my personal purchases but only for my sales. I have to go into my PayPal account to print up my invoices for my purchases. Nothing seems to ...

Fraud Alert

I got burned with the same scam...for the same Binoculars last winter.Hopefully some other poor sap wont go through the same month of hell I did before my credit card stepped in and made good on the rip off. Don't trust that you are protected from "t...

Fraudulent Seller - I need contact info for eBay

I recently (stupidly) made a "purchase" of a "refurbished motherboard" from this seller. I just went back to check their reviews and I noticed that they do not have one single real positive review - all were submitted on April 1st. All of their real ...

Shipping specification not respected

j'ai récemment acheter un éliminateur de batterie pour un modèle de radio spécifique, ce vendeur annonce que l'objet qu'il vend est pour ce modèle ce qui est faut, ce vendeur refuse de payer les frais de retour et comme les frais du Canada sont plus ...

Resolved! Trying to get a replacement or refund.

I'm not even sure if this is the right place for this issue. I've found the resolution center not very helpful in y case. I hate these automated systems where you can never find the proper category you need. Here's my problem I bough memory chips fro...

30/60/90 solar motion sensor light

I bought one of these 30/60/90 solar street light from China it came broke and without the remote, the package was open so no instruction no remote and no manufacturers name. I am trying to get a remote or at least the manufacturers name so I could c...

Resolved! Seller not shipping $400 item; won’t respond to messages

This is the second time a seller hasn’t shipped an item in the timeframe specified in the purchase. I’ve waited over a week for him to ship it and yet he hasn’t. I’m out $400 and I can’t file until Jul 3. What can I do? Also eBay admins if you could ...

Resolved! Bought collector trading cards, turned out fake. Is seller covered if listing never said "official"?

I bid and paid for collector photocards from a seller. Listed prices were in line with resale market price. I got them and could tell they were fake after examining the front/backs (I have different versions of the cards from the same series). Seller...

Thank you eBay!

I recently purchaced a product but did the stupidest of stupid things for an experienced buyer.......I double clicked in checkout. So I contacted eBay & PayPal about a cancellation & refund. I am over the moon with the fact that it took about 7 days ...

Resolved! Global shipping Canada Post tracking glitch/issue

My package shipped through the Global Shipping Program. According to the Global Shipping Program tracking number, it's cleared customs, and been given a Canada Post tracking number. When I track the CP number however, something weird happens: It says...

Resolved! Canada Post says that my envelope with Tracking seems to be in the Twilight Zone

I am having problems with Canada Post a seller in California who charged me $20.00 Canadian and used the eBay label which I verified with him had my correct address on it, seems to be in the twilight zone. This envelope seems to have run into problem...

Sales tax: Purchasing item

Hello, I am trying to purchase an item listed with free shipping to my postal code. when I go to check out the sales tax is calculated at 35%. The sales tax in my province is actually 15%. I contacted the seller who suggested that the charge might ac...

eBay return policy.

I bought an item with a return policy of 30 days and so far it's still stuck in Beijing or hasn't entered my country yet in 20 days! When that 30 day expired and in the end I receive a "scam", not as described item or nothing at all. Will I be covere...

Report Sellers Who Lie About Product Location

tyler@ebay Tyler, how do I report Sellers who Lie about location of goods? I can only open a case or contact seller from the typical pages. The sellers do input a Canada Post tracking number BUT when you look at the tracking history when it becomes a...

Buying an item from a fraudulent seller

just want to complain a fraudulent ebay seller. i bought a BASEUS Wireless Charger 6 months ago(oct 2018),3 months later i contacted the seller,said “i did`t received my item yet”，they said can resend me one.i like the charger so i said ok.so 2 month...

Import Charge Canada

Hi everyone, First off, sorry if this has been covered (first time buyer) or if i'm in the wrong forum. I'm in Canada and made an offer for an item in the US.My offer officially showed:Item: $15 USShipping: $14.97 USImport Charge: $11 The seller coun...

Resolved! Item not recieved, cant open request. ebay says page not found

for item 233140400118was due may 8 2019. seller no longer on ebay, There was a tracking # but now disappeared. tried to open request, says ebay page not found.

Global Shipping Program Overcharge

I bought an item from the US, shipping to Canada. The GSP has a charge for about $50 CAD. This is the price on my order details. I used a credit card to pay for my item but now i see a charge in my credit card transactions for PAYPAL *GLOBALSHIP for ...

Ebay is the haven for scammers

Agree or disagree, Ebay is very lenient to scammers and fraudsters. A lot of fake sellers have been operating using Ebay doing illegal transactions. I need to hear your thoughts,