Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Many email notifications behind today..

My experience this morning: -sold email notifications way behind-paypal payment notifications way behind -questions from buyers immediately received in email-invoices immediately received in email. It is a royal pain the bum, I'm having to log into P...

Description Not Shown In Desktop Mode.

On Sunday I uploaded a few new auction listings, upon checking for errors I found that there was 1 of the 7 listings that does not show the description when viewed on my desktop. Instead there is a "See full item description" link similar to the mobi...

Please explain this to me

A buyer opens a dispute to return an item they purchased. He said "He changed his mind." For whatever reason, it did not show initially as a dispute in the dispute centre. After a few days I received an email from eBay saying please respond to this d...

does ebay feedback mean anything after this?

I Found this gig actuallyhttps://gigbucks.com/want/Silly-Stuff/7959/an-eBay-Buyer-4-Feedback seriously people. How desperate can one get?

Why does ebay want to text me every time I sign in with a code now? What is the purpose?

for how long with they do that forever?

mark down manager questions..

i do know how to use it, i do it frequently.. but my question is, shouldn't there be an easier way to mark down say an item or two at a time.. i do my bi monthly specials, then later when i am going over my relisted items, i then have to go through a...

What does Carrier Scan mean in Dashboard?

So I am at my seller dashboard for the first time in a long time and I see "Uploaded on time but no carrier scan 5(quantity) 83.33%" and the bar graph above shows me 16.67% on the above standard. Most my packages are Small Packet Air to the USA and I...

Resolved! Local Pickup - what's next on my end?

I barely sell anything (I usually buy). In any event, someone picked up something I sold him, as I had the pickup option. But, what the bloody hell am I supposed to do now? It's been 3 weeks, and I would assume these options would disappear or someth...

Will ebay still be a marketplace for collectible/vintage sellers?

To my fellow collectible/vintage/pre-owned sellers, do you think with all the changes, there will still be room for us here? None of the stuff I sell fit the demographics mentioned in the announcement, and how can we be protected with a completely lu...

Issues with photo discolouration when adding photos to listing

The photos I'm attempting to add to my listing get this yellow discolouration when uploaded and I have no idea why.Below is the original photo. It uploads perfectly fine when adding it to this post. No discolouration.Why is this happening?

Resolved! Markdown Manager does not work - 0 listings shown

I am trying to create a sale on Markdown manager. Problem:I list on ebay.com but since I am in Canada, when I go to "Manage Store", it takes me to ebay.ca.That is fine (it has always done that). However, now when I try to create a sale (and it takes ...

Ebay.com Listing Promo

Received the following Listing invitation on my ebay.com-registered buyer ID: No soup for you, ebay Canada sellers

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Help with French INR

One of my international shipments from Chit Chat has not arrived and the buyer filed and INR. I responded right away, but ebay keeps saying I haven't responded. I have responded about 4 times. The buyer must think I'm an idiot. What does this mean?

sales records

How do I see my sales records , a buyer left me a message , I'm probably overlooking it

Resolved! Paypal shipping label not working

Anyone having problem with paypal shipping label. Been away for a while....What am I missing!

Resolved! REQUEST A REFUND

Get a email this morning '' request a refund '' buyer did not receive package thru E bay of course , just wondering how many items thru e bay get lost in the mail every yearthat is something I sure would like to know.

"Today Only: 20% off Everything"

ebay is giving 20% off to buyers on purchases of $25.00US or more. But, it is on all my listings even those of 14.99CDN, 19.99CDN etc. So, are there going to be some disappointed buyers should I have any sales today.

Buyer sent cancel request after I shipped. Did I handle this correctly?

Brand new buyer from US. She purchased at noon, and I was just about to make a post office run so I packed the item and took it with me to mail. When I got home later today I saw that she sent an email (not through eBay messages) and asked to cancel ...

READ & WEEP EBAY YOU ARE GETTING MORE "SPECIAL" BY THE DAY

https://www.ecommercebytes.com/2018/03/05/two-new-features-coming-ebay/ Kind of "special" how sellers are always bearing increasing fees etc. ebay is great at dishing out the medicine. How about for a change they take their own advise to sellers and ...

Resolved! Bogus claim

Soo..... as a seller . Never had an issue with buyers except today.I had pictures posted to show condition. Clearly see it front and back . Posted as new. Because it was new. Apparently he thinks it's not. yet my photos beg to differ.Over 6 $....he *...

Buyer (who is also a seller) request return item

Did someone notice that most of buyer who open a return request item is also a seller on Ebay?And maybe this kind of buyer (seller) try to have a partial refund to resell with the hope to have more profit.

Resolved! Cash in the mail?

I have a possible buyer from Nanaimo who wants to pay via hidden cash in the mail. He does not have a PayPal account, yet has almost 500 feedback, and has been a member since March 2004. It's for a $15 item with free shipping via letter mail back to ...

Managing Returns webinar and 60-day FREE Returns

Heavy sigh. So, my sales have taken a nosedive this past week. Some sellers who use Calculated Shipping would blame the broken Calculated Shipping tool but I'm finding it's my domestic buyers that have vanished without a trace. Although this kind of ...

Here is an interesting question

Every time I under measure the volume of a package - Canada Post bills me a buck or two through PayPal. So - are they going to reimburse me if I over measure the volume of a package?

How do I link my paypal to ebay without a phone?

I dont have one yet. Any help?Thanks

How long to wait for e-check to clear?

I received an e-check payment from a buyer on February 20th, it said it would clear by the 28th, we are now 5 days later and still not cleared. No reply from buyer. What do I do?

Resolved! Partial refunds

Hi, A seller opened a case in resolution center. Items not as described. i offered a 200. partial refund. She then sent a question in messages saying she accepts the offer for the refund. Shouldnt this be done through the open case in resolution cent...

To close or not to close the store

I am just wondering what everyone does when they go on holidays. I am going away for just a week and am trying to decide whether I should allow the store to stay open or close it. I know that when I closed it for a month the year of the pending posta...

Canada post email address needed please, also some advice please

Hi all does anyone have the email address for Canada post? I looked on the Canada post website and all they list is a phone number and snail mail address. I have a complaint with their tracking service. I have not been selling in a few years, and jus...

eBay just started .ca categories - it's bad

How could they be so stupid. eBay just started their .ca category buying experience I tried to find my radios on .ca Had to go to Collectible Radios - then Tube Radios - but you cannot search there any more. You have to look in Tube Radio 1920-1930 a...