Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Is your .CA seller dashboard in USD$ too?

With all of this hoopla about converting Canadian listings to CAD$, i wonder if Ebay will follow suit and change the currency in the Seller Dashboard to CAD$. I mean, whats good for the goose is good for the gander right? Fair is fair. Quite frankly,...

Resolved! Snails.

Did you know eBay has a specific policy on the sale of snails? http://pages.ebay.com/help/policies/wildlife.html Considering the many questions with very vague answers (like how to provide a Return Shipping Label to an international customer) I wonde...

A wrong makes a right!

(Can you tell I'm procrastinating today?) I've been running multi level sales for a few months now. It is quite a painful process as I have 5 different groups of stuff on sale, more aged = more discounted. In an effort not to offend my followers, I a...

A wrong is a wrong, once one realizes

Buyer complains that my Caribbean mixture of stamps has countries like Nicaragua, Haiti etc in it and not just British countries. I, like us all was quite frustrated, it says Caribbean in the title and it has lots of pictures showing many of the stam...

open claim item not received tracking indicates otherwise

On May 3rd a customer from BC purchased 4 golf club headcovers. On May May 9th Canada Post tracking indicates item was delivered.. a few days later positive feedback was left for the headcovers. On June 3rd the customer opened a claim stating that th...

eBay Changes Strategy on Seller Promotions

http://www.ecommercebytes.com/cab/abn/y16/m06/i03/s03

Item returned to sender

I sold and item to a buyer in Canada, shipped it out, he received it no issues.Buyer came back and purchased another item, sent it out Expedited, and now it has been returned to me unclaimed. I have not heard from the buyer regarding this item, and I...

Migration Listing Tool Issues

At the beginning...I should say until yesterday...the migration listing tool was working at about 85%...you still had to remove duplicate pictures after you complete your drafts.But now; when you complete your drafts; your listing are reverting back ...

So is this the final version of the tool?

Is this the final version of the tool or is Ebay still having someone fix this in their basement? Unless Ebay is just doing changes on the fly, I didn't see anything announced. Reluctant to touch this piece of "bleep" until it's fixed. Also....This m...

Inside the lucrative top-secret world of rare vintage fashion

I thought this was interesting as it is outside my bag-of-tricks and selling experience. Any sellers of vintage fashion want to join the thread? http://www.cbc.ca/beta/news/canada/british-columbia/vintage-fashion-band-tshirts-jackets-jeans-1.3609114 ...

Resolved! Migration tool finally working

I just change one of my accounts to .com and to my big surprise , it was easy. I heard that they improved the tool but hey I wasn't expecting that they really did improve it. The only thing I am wondering is, what am I supposed to do with the .ca acc...

Ship to Locations on .ca and .com

I have set up separate ship to locations on .ca and .com as I sell differenet merchandise on the 2 sites under 1 ID. Checking things today due to an email, I can't set up different ship to locations on each site any more. What I set for .ca now also ...

What Happens on June 12th If We Haven't Migrated Our Listings?

I'm still dealing with my late brother's estate and am in the process of packing up his house which recently sold, so I simply haven't had time to migrate my listings to .com or change my listings to CAD on .ca. As my listings end, I'm changing them ...

Still can't access my listings to for the migration tool

I have over 2000 items left to move to .com but it doesn't give me anywhere to choose the items. I was told a few days ago these items would be available to click on by now but still nothing. Less than a week left and nothing is being done to help us...

With a potential Postal Strike looming in July/16, ebay should give an extension on GTC listings

With a potential Post Strike looming in July/16, ebay should give Sellers an extension to Migrate their GTC listings to Sept-Oct/16. If Canada Post goes on strike in July/16, Sellers will have to either put their stores on "vacation" or "end their li...

Post conversion Selling Manager functionality.

So while I wait for a version of a tool that actually works, I manually converted a few listings to .com. I was assured (by Raphael) that even if the listing were listed on .com, they could be fully maintained through selling manager pro on .ca. Well...

Selling Nightvision

Honestly, this is just silly.I have an Armasight NYX14 Gen 2+ nightvision monocle, that was purchased IN Canada from a company in Alberta called Scout Basecamp. The monocle was imported into Canada legally. This specific one is manufactered for inter...

ebay shipping coupon - delayed 1-2 weeks

The shipping coupon delayed. Any thoughts on how useful this coupon could be for you as a Canadian seller since the supplies ship from USA and importers will be asked to pay additional HST/GST and Provincial taxes and the Canada Post processing fee o...

Resolved! How much time for a new account / new item to be displayed on eBay ?

My wife open yesterday her new eBay and she put an item for sale... I sign with my account and I seems to have problem to retreive her item even with the item number ? Do you know how much time she will need to wait before the item can be view by oth...

Someone copied my lisitngs and now their listings show up but mine do not show in the search

A couple of weeks ago, my account got hacked. I noticed that there was a listing that was not mine listed under my name. I contacted ebay and they refunded the listing charge and told me to change my passwords for ebay, email and paypal. I also notic...

Buyer changed mind on return - how to close?

I got my first return request the other night. The buyer thought there was something missing or broken but it was fine just needed to explain how it worked. I wrote them explained that it was not broken & how it worked also saying I would accept the ...

Resolved! Do you know where they keep the "HST news" on the Government website??

I got a surprise a couple days ago because I saw something about Newfoundland's HST rate changing on July 1st 2016 and the problems it caused for house building or something. I went to the HST site looking for info and couldn't find anything resembli...

May 17th Webinar on Migration Tool

I received an email from eBay notifying of a webinar which will be held on May 17 to walk us through/help with the new migration tool. One must register for this. I've never done one of these before so I was wondering if any of you have any info on t...

What next?

User-Generated Videos http://www.ecommercebytes.com/cab/abn/y16/m05/i10/s01

Resolved! shipping labels not working

PAYPAL wont' print shipping labels yesterday or today- phoned them and they say I am the ONLY person with this issue. I tried clearing my chache and my DNS Cache and tired google chrome, Internet Explorer and Mozzila Firefox - WOULD NOT PRINT. HELP

My first return

I got my v ery first return request today for a jewelry item (#351714601969) from a dad who was buying it for his daughter for her prom. I have no problem with him sending it back. Problem is he is saying it is broken or missing a piece which it is n...

Buyer returned an item as "Merchandise" and I had to pay import fees and handling fees

Hello, A buyer had to make a return due to the item being broken on arrival. I agreed on return but when I received it I had to pay extra $33 for PST and GST taxes and handling fees. He checked the item as "Merchandise". Do I subtract this fees from ...