Seller Central

Store supplies coupon - Taxes on free item?

I'm subscribed to a basic store and i received for my first time the supplies coupon of $35I tried to apply it and the system discount only the item price, and basically charge me taxes on a $0.00 itemIs this something normal and how this makes any s...

Looking for a new supplier of mailing tubes

Hi, I am looking for a new supplier of mailing tubes. ULINE became too expensive (almost doubled the prices recently), and STAPLES just stopped to sell mailing tubes (bulk) at all. Now, a box of 50 mailing tubes 2" x 24" at ULINE costs 125 dollars wi...

Do US buyers get customs/duty/import fees when purchasing from Canada?

I am starting selling again on eBay after a few years off. In the past, I've never had a US buyer get hit with customs or duty or import fees etc. Is this still the case? Do I risk having an angry customer by sending to the US and having them get hit...

CanadaPost is not shipping via surface to Australia right now (since Aug. 31)! Just found out.

Hello. I just sold my first surface mail order to Australia (on another venue) since Aug. 31. I was shocked to find out that surface mail options are not available to Australia via Canada Post right now (suspended since Aug. 31 due to staffing shorta...

WHERE DO I FIND MY MONTHLY STORE SUBSCRIPTION FEES?

I'm wondering where I can find my monthly store subscriptions fees in a summary format?Many Thanks.....

Just got scammed by a buyer, eBay denied appeal

It's been a while since I had a good one... I'll try to keep it brief: International Buyer ordered 2 separate but similar products from me one day after the other (automotive paint).He received item 1 and said it was SNAD, asked for 50% money back an...

Resolved! Third Party Insurance

I used to buy insurance via shipsurance / insurepost but since I've been using Shippo I funnel everything through them.Now I'm trying to find a company that sells Third Party Insurance for single shipments but the only businesses I've been able to fi...

Has anyone made a claim for a damaged item through shipinsurance?

Hi guys, I have a return request from a costumer in the USA for a damaged item received.I have to send a return label through shippo. The original method of shipping was express post. Would it be fine to use expedited to get it back or I have to to u...

CANADA POST SNAP SHIP FREE SHIPPING TUESDAYS REMINDER: Free Shipping October 4, 11, 18, and 25, 2022

STARTS TOMORROW for Folks who have Small Business Canada Post accounts. (Free and easy to get) ; This was mentioned awhile back and tomorrow is the first free day. This year it's free for a domestic expedited parcel up to 11KG and also 1 free Tracked...

Every seller update, sales drop to zero.

I can set my clock by it, not a fan of these seller updates.

Purchaser Kept my product and Ebay gave them a refund

So I sold an item that I listed as not working - The purchaser bought it and then made additional claims - Long story short Ebay refunded $554.00 dollars and the Purchaser won't return my Drone... Countless BOT emails back and forth between eBay and ...

Never again…

After what happened with this return I will never again send a return label to a buyer through the eBay claim section.I was requested to send a return label by the 23rd of September. I complied and sent it the 20th at that point the message said that...

Can you see who your followers are?

I thought that at one time you could see who was following you, but I don't have that view any more or I am not looking in the right place. Appreciate any info on this.

I lost my sell similar listings - do you know where I can find them?

I ended 15 listings to update them, I did sell similar, updated them they saved, but I lost them and now I can't find out where they are. They are not in drafts. Can you help?

losing my advanced seller status as of the 20th

it looks like i going to lose my prime selling status again this sept 20th - i increased sales but it seems not enough to make that **bleep** 2.07 defect rate change - all over again as last time helping a customer out -driving my defects to 6 over t...

how does one reset ones store ?

i have read that resetting one's store listings will help with getting seen its been 7 days and not a single email inquiry about items or sale since i lost my promo listing status-- is this so? about the relisting the whole account -- how does one go...

New buyer using abbreviation in adress

Made a sale to a new buyer and i always verify their adresses as they often do mistakesBuyer used 'TWP' as street name. Verifying with canada post i found out that the street name for his adress/postal code is Township road. Everything fits but it se...

INR claim 4 months later

I just received an INR claim (shipped letterpost to US) from a purchase placed on may 12... Buyer never ever contacted and suddently just open a case saying he never received it, 4 months later. Very obvious scam Not sure how this is possible for a b...

Glitches galore and general nonsense

Just sold an item. Go to SOLD and it's not there. Instead is listed as UNSOLD. Click back and forth for a while and then it disappears altogether. Wait a bit longer and it shows up as SOLD at last. Click on SEND INVOICE and get a message in a red box...

New to ebay & think im possibly dealing with a scammer

I'm new to eBay as a seller. Literally joined last night. I posted a few items and 5 minutes late my first item was bought, still have yet to receive payment. I went to bed and woke up to offers on my other items but they were offers of my asking pri...

New selling form, things I've noticed so far...

So far there's 2 things I actually like about the new forms:-I mentioned this in another thread but they fixed things so you can change the campaign a promoted item is attached to when relisting or selling similar, that was broken on the old forms-I ...

Buyer Opened Not As Described Return, I declined,Ebay favoured the buyer

I sold a 25 year old box of cereal, In the description i clearly listed any wear,damage. INCLUDING the fact there was no cereal in box. IN fact that was the first header of the description. The buyer receives , and immediately opens a not as describe...

Buyers cancelling because of sales tax :(

I'm losing 2 sales, totalling ~ $2000, because the buyers don't want to pay tax. One paid, and THEN messaged me saying he didn't have enough money and wanted to cancel. The other hasn't paid yet but has just messaged asking why he has to pay tax on a...

Item Specifics resetting when trying to finish draft

Hi, Is anyone else having issues with their item specifics completely resetting as soon as they make any change in their draft. I have 100's of items that I uploaded to drafts. Now Im going in and adding pictures UPC etc. But as soon as I make a chan...

ebay chargeing tax on tax exempt .999 bullion.. Any luck getting the tax money back??

so ebay just charged me tax, on a tax exempt item.. .999 fine silver bar. I see lots of posts complaining about this, but has anyone had any luck getting this over charge refunded, and if so .. How.thanks in advance.

Ebay is holding $4000 of my account funds, HELP!

So last September my original account was banned because the account was made when I was 17. I had 4000 Canadian dollars in my available funds, it's a very large amount of money for me. I tried contacting eBay and they told me my money would follow t...

Spring Seller Update timeline

Fyi for anyone who hadn't spotted yet. Spring updates. https://www.ebay.ca/sellercentre/resources/seller-updates/2022-springSeller Updates at a glancePlan ahead for selling success on eBay. https://www.ebay.ca/sellercentre/resources/seller-updates/ti...

Auctions during Time Away?

When you put listings on time away, what happens with auctions that are live? Do they continue running and bids are taken while the other listings will not show? Just wondering as there is an item I would like to set for an auction starting tomorrow ...

Canadian GST

eBay now collects Canadian Goods and Services Tax (GST) for buyers on sales from Canadian Sellers. The item sold is charged GST tax according to Province in Canada shipped to. The rates are all different. Shipping charged to the buyer is also charged...