Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How to adjust an invoice already paid help needed

Hi everyone! I had a customer purchase an item in Canada and the postage was calculated through the postal calculator. She paid for the item and then realized that she had forgotten to change her address which is further away then her previous addres...

Shocking big bill to pay...

OK, I knew I'd have to now pay 15% HST on my monthly seller fees. I was prepared for that. But I opened my usual email from eBay today advising me that my account was ready for viewing and OMG -- the fee bill amounts to nearly 33% of my earnings this...

Remembrance Day postal holiday

Since Remembrance Day falls on a Saturday this year the Canada Post will be closed on Monday Nov 13.https://post-office-holidays.com/canada-post-office-holidays-2017/ The USA equivalent (Veteran's Day) will be time shifted to Friday November 10 for t...

Resolved! If I sell an item outside of Canada, will 13% be added to the costs

I would like to sell a highly valued item on ebay.ca. When I sell the item will 13% be added to the final costs to buyer if I sell outside of Canada? Or, will this just be added to the final value fees and costs to buyer if I sell in Canada?

new 21 day hold for not uploading tracking?

Been selling on both ebay.ca and .com since 2013. Currently have 98 items listed. Usually have a bit more than that listed at any given time. Total sales transactions of 400 for $3662 US. Nothing wrong with our account, we sell lots of things regular...

Resolved! First time selling paper item

Have I done postage correctly for paper item and is add in proper category (tobacciana).Should I sell to other countries as is small paper item.Please critique for me as much appreciated.

Writing under item condition

This may sound like a silly question but on some listings I see some writing in quotations under the item condition to describe its condition more. How do I do that? I cant figure it out. Thanks.

Shipping from Canada

Hi Everyone, Completely new to shipping items from Canada to US/Canada. I'm selling small items - fits within a letter envelope. 1. I want to ask the community what is the cheapest shipping method?2. Do you always need tracking? I've shipping a coupl...

What the "new" eBay wants!

Today on logging onto eBay, I noticed a big ad on the landing page for a certain type of cookware that's been advertised all over TV. I rarely take eBay's advertising bait, but this time I was curious to see what sort of seller gets one of these big,...

EBay hiding description

Is this new? I just came across this recently, on 2 items. Now we have a problem if eBay makes the buyer click on a link to see the description.... Oh... one good thing though that I noticed... "Contact seller" is back at the upper right under the se...

@$%@#%#$ The third is not the charm today!!!

Opposite of the reality today (ie third time is not the charm!) Almost every lot I'm trying to list experiences the eternal pause on loading the third picture.... Quickest way to resolve appears to just delete the rest of the pictures, list it, and r...

What the heck does the approx c pricing mean?

Okay, who broke Canada Post Tuesday’s?

Been trying to print a label on the Free Shipping Tuesday site all day. Even tried Snap Ship but nothing is working. Canada Post on Facebook says they are having problems - Again! Next year I’m staying up until midnight and printing then.

Fake email asking for status of a refund

Just got an email .... with buyer's first name... eBay's listing ID number... and asking for status of a refund. The listing ID number is clickable and takes you to a page where you have to log onto eBay. This login page is most likely fake where the...

So nobody leaves feedback anymore?

I sold 3 things in the last month, all have been delivered and I left positive a feedback to the buyers. Yet, none of them gave me feedback.

Need help regarding changes to ebay

since I last sold here in 2006.I need to know about online tracking options from Canada Post that are Paypal compliant?The different listing fees with ebay?Whether to use auction or fixed price listings?Do they still have ebay stores? I know this inf...

be careful when you do a bulk relist...

i had 11 items end last night, and went into my unsold section, so today i am listing new auctions, and notice i have 11 items in my unsold i haven't relisted,, so i go to relist them and guess what i have 11 errors, as this are duplicate listings.. ...

Order Details do not match Invoice or Sales Record

This is a new one. Sent an invoice to a buyer in the USA today and saw, on review, the Order Details on this transaction do not match the Sales Record or Invoice sent. Order Details: Invoice sent which generated the flawed Order Details: Sales Record...

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Unable to complete U.S.A. Small Packet Air shipping label on PayPal

I use Shippo quite often and I haven't had any issues with that platform but, occasionally, if I'm on the PayPal website anyway, it just seems convenient to print a label there. This is not an isolated incident. It has happened every single time, on ...

can you fellow seller's check a couple of your items for sale..

all of my listings, know have no extra blurb, that i have written on all of them.. where it states at what point tracking must be used, how much i charge for extra items purchased etc.. all i see now are item specifics, and the photos.. i have checke...

A buyer has asked me how to buy an item outright, after putting in a bid?

Hello all. I have a food dehydrator up for sale and heard from a prospective buyer who put in a bid but is now wanting to buy the item outright. It is not a high ticket item so I don't think it's anything shady but I have no idea if or how the buyer ...

System Error when trying to create multiple listings from drafts section

Last night, and now this morning, I have been trying to create multiple listings in the Drafts section. Qty of 7 I am doing everything the same way I always have but I keep getting a Pop Up Error Message THERE WAS A SYSTEM PROBLEM CLICK OK AND TRY AG...

Where do I go to manage new Markdown Manager listings?

The Markdown Manager page took me to the new "Create a Sale Event" page to setup a sale. I can see that all my listings are now on sale, but there's nowhere I can see to actually manage this new sale. Can someone direct me to a proper link? When I go...

Hmmm privacy notice, regarding HST number...

Got an ebay message this morning* advising that under the new privacy agreement they can share my GST registration number with CRA (which I thought they were already doing and is fine by me), however my question is: I don't remember ever adding my GS...

Constant request invoice problems just don't stop

The seller does not offer combined shipping discounts.The seller has disallowed combined payments and shipping discounts. Please proceed to checkout to complete your purchase. This is starting to really upset me as both a buyer and seller. It never s...

Message from Andrea Stairs, managing director of eBay Canada

Hello Canadian sellers, Today I'm relaying a message from eBay Canada's managing director, Andrea Stairs. Her message will be posted in italics in my next few posts.

Resolved! Return Label

Buyer wants to return item.Buyer ask me to print or send a return label for him.Does this mean the buyer wants me to pay for the return of the item.??

Error message from Sell button

Why is it that every time I click on the Sell button at the top left, I get an error message? I’m new at selling on ebay.ca and find it difficult to get to the page where I can create a listing.

Paypal error message 5100

When I try to make a PayPal shipping label I enter all the information needed then hit the calculate shipping button and I get an error 5100 message and am told there is a problem and it boots me out. Can anyone help or give me a suggestion?

Canada Post changes for letter mail

Hello GuysEarlier I was able to send small cables or dvd etc in letter mail to keep shipping cost low.Today I went to ship a cable and guy at Canada Post said that from now on only letter or documents can be sent in letter mail. And anything else nee...