Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

New Promo Offer - Expedited Lite

Just received this in my gmail. No signs of it anywhere else.Limited time promo: Save $3 on three Expedited Lite labels Hi lotzofuniquegoodies,For a very limited time, eBay Canada is pleased to offer Canadian sellers $3 off the base rate for up to th...

RICARMICs Self insurance cookie jar statistics to end of 2023 Record breaker!

Overall Notes:-I live in the stamp collectors world, so these results are all from postage stamp selling categories-prior to 2018 I sold only on .COM. Since then new stuff is about equally divided between .COM and .CA depending on intended audience a...

Shipping label weight is wrong?

Recently my Canada Post Expedited shipping labels have been printing with the wrong weight. For example the one I just printed says the weight is 3.112 kg, but I entered the weight (and hopefully paid for!) of 2.3 kg. Anyone experience the same thing...

Customer claims that he received an empty bubble mailer

Hey there! I'd love some feedback from other sellers. I am a new seller mainly selling trading cards. I recently shipped an order of 2 cards valued at $36 each. They were shipped together, tracked. I even took the extra step of paying for tracked shi...

Does your Mac computer get finicky with Bay bots? I can't even insert the "e" in eBay now

Does your iMac computer get finicky with eBay bots? And things jump and land in odd places at times. This seems to be a Mac problem, not eBay's. All the best from Canada.

Buyer undercharged shipping

Nevermind, I know what happened. Can't seem to delete post.

Can I purchase a shipping label through eBay for non-eBay shipment?

Can we still purchase labels through ebay for non eBay shipments? At one time I thought we were able to. I need to mail a small parcel to my granddaughter in Canada and wondering if I can buy it through ebay labels. It might be cheaper.

Resolved! Germany is Excluded In Business Policies Yet Sale Just Completed

Hi All, Did anyone else have this happen? A sale to Germany completed yet I've had the country excluded in mybusiness policies since the start of the packaging issue. I checked and Germany is still excluded in my Ship To locations. The item is a smal...

How to add a Single Country as a Shipping Option?

You used to be able to add different shipping for different countries on different listings. Today I went to add postage to Bermuda on a single listing and there is only an option for All of North and South America which is ridiculous. Am I missing s...

Change in mid-listing

I'm an Ebay.com seller in Canada. I was in the middle of scheduling several listings (selling in US dollars and using PST for scheduling) when I got a note from Ebay telling me about how they are improving things for sellers. All of a sudden my sched...

Resolved! Canada Post Expedited Lite

I have never used this as I had thought it was only for collectibles like cards, etc. But when I look at the criteria I am wondering if I could ship some of my items this way (jewelry mostly) as many times they weigh less than 200 grams and the dimen...

Stamps

I know there is many stamps people in here. I had someone supplying me for 1 year now but i have no news from him since a few days. I'm looking for options. If you have discount postage or know where getting some could you please contact me in privat...

surprise shipping label overcharge refund

That was a rare, welcome surprise. I received a refund of overpayment of shipping charge. We know usps/ebay will charge if you weighed too lightly, but I got a note a refund of an overpayment of a couple bucks - maybe it was just a teaser for such lo...

Interesting side effect of copying and undercutting another seller...

I found this interesting. Another seller copied my exact title of a reasonably rare item and priced it at about half my price. Both their copies sold relatively quickly at the cheaper price. The bots noticed that this title was selling well (remember...

missing listings again?

seems every month or so i have listings go missing no difference this month again had 2061 listings yesterday today 2041 -- where do they go? they are not in the ended file now i have to start over and do i hand item count to see which listings are m...

Shipping Charge

Is it true that canada post and usps sends some sort of bill and /or ebay charges you if you mis labelled a parcel in size or weight when using ebay labels? Does one be notified of such charges? Im not planning on pulling something shifty i am genuin...

Has anyone tried Canada Post Zone-Skip from stallion express?

I made a sale with a big and heavy coffee table book. I usually use canada post but with this item, it's way too expensive to use it. I'm trying to package with stallion express, and I'm seeing some options starting from ICS Ground and UniUni. Their ...

Return request - Have I handled this right?

I got a return request from a new ebay US buyer wanting to return CD's because she thought they were vinyl not CD's, so the reason was ordered by mistake. My response was that she could return the CD's but would have to ship them back to Canada and t...

Help with buyer.

A buyer purchased a skincare item from me for fairly cheap ($17 / free ship) . The item in store new in box is valued at over $40The item is new, clearly pictured with no seal and no box.Ebay category details only required I state it as "new" vs used...

Resolved! I was Frauded, need some help.

Hi all, I sold some stamps to a customer and they cliamed it never arrived. They filed a case andd i had to refunded the money because it was sent letter mail, no tracking . I get a positive feedback now from them with a "late shipment" defect showin...

Resolved! Canada Post Letter mail is hit or miss

It's been baptism by fire trying to figure out what works and what doesn't when it comes to lettermail. I have had zero problems shipping items letter mail within Canada, but it's like playing Russian roulette to US and international. 90% of the time...

Resolved! How do I issue an additional refund?

Ebay won't let me refund a second item in a returned order. How do I issue an additional refund?

eBay Not Refunding Void Shipping Label

I purchased a shipping label for Canada Post through eBay and cancelled it right away. It's now been 1 month and I still haven't received a refund for the label yet. I contacted support more than 5 times and each time they said that they will initiat...

Tariff code

Why do I have to enter a tariff code to the shipping label for international sales when I'm trying to print from my phone? When I print a label from my computer it never asks me for that information.

Buyer Wasn't Charged Sales Tax - Why Not?

A buyer purchased an item yesterday, and although I have all my listings configured to charge sales tax, somehow they didn't pay what should have been a 13% tax rate for Ontario. Only the base price is what they paid for. When I received the notifica...

eBay functions slowing down

Until recently you could watch the final seconds of an auction with updated bids. Now the auction ends with one price and when the dust settles you often find the item has actually sold for more. Then you have to wait much longer than previously to s...

My first time facing a chargeback!

I get on my selling account today and wonderful... I got a banned buyer dispute chargeback with their bank. 3 months after sale! I remember this buyer buying then being no longer registered right away. I always wondered if should still ship items aft...

NEW OFFER SETTINGS MAKES COMBINED SHIPPING NOT AVAILABLE ANYMORE

Here is the new offer setting (confirmed with EBAY CS): A buyer sent 4 offers. I accepted all of them. The buyer informed me, that they are shown on his side as 4 separate orders, each with a separate shipping charge (and of course with 4 US tax char...

Resolved! How long does it take for eBay to pay when seller sending lettermail untracked?

There is no tracking so will not show delivered.

EBay and ipad photos in file upload not compatible when settling return dispute.

EBay just fine for listing including photos no problem using ipad. When sending photos to ebay to settle a dispute a request for photos in different format is not compatible to ipad. Not all of us have a laptop or computer. Seems to me email instruct...