Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Air Canada Lockout/Strike to effect shipping to US and abroad?

Many of the packages we ship outside of Canada go aboard Air Canada flights. With the pending lockout/strike, transit times could be severly effected. Strange i have heard very little about this from CP or Ebay.

eBay promotion automated for seller without their permission

Hello, I noticed that eBay promoted our products for coupon without asking seller's permission. We lost money after the promotion coupon. How can I contact ebay to remove our prodcut lists from the promotion coupon?

Ebay descriptions

I'm new to selling on ebay and although i'm filling in all the boxes and photos load okay, my descriptions are nowhere to be seen? Can anyone help out there?

Change in cancellation request option

There is an announcement on both .com and .ca that effective Aug. 28, there will be a change in cancellation requests. It sounds like buyers will be able to send a cancel request if an item hasn't been marked as shipped. The seller has 3 days to acce...

Resolved! How to deal with impatient buyers?

Hi everyone, I am a new ebay seller. I will start selling either next week or the week after. A friend of my friend used to sell things on ebay. He quit six years ago. He told me that he always provided his buyers with tracking information. But some ...

"not approved all for sale in Canada and cannot be listed on eBay"

Hi. I'm trying to sell a Samsung device (Galaxy S24). eBay keeps giving me the error message "This Samsung phone is not approved for sale in Canada and cannot be listed on eBay.fe208700-1254646x>". But clearly, it's allowed to be sold in Canada. Othe...

Potential significant letter mail increase coming in January....

From 99c to $1.24 for domestic, I believe I saw somewhere that US and International were increasing as well, hopefully not by 25% too!!! https://www.cbc.ca/news/politics/canada-post-stamp-price-increase-1.7316229

Held in Customs

Good Morning,So, this may turn out to be nothing but it's a new situation for me so wanted to ask about it simply to be prepared in case....I am the seller. I have an item that has been stuck in "Held in Customs" for about a week now. I only checked ...

Resolved! Ebay wants to charge insertion fees on auction

Hi, we have a basic store subscription with ebay so that we can have a larger amount of listings without paying insertion fees. Im trying to post an auction for a valuble video game and we have no auction style listings used out of the 250 free ones ...

The state of Canada Post Corporation

What will happen to eBay sellers when or if.... https://www.ctvnews.ca/business/canada-post-at-critical-juncture-financial-situation-unsustainable-board-chair-1.7017460 https://globalnews.ca/video/10724990/business-matters-canada-post-chair-says-comp...

Ebay Canada Post shipping rates

Hi Everyone - Just wondering if anyone has posted a chart/guide to the current Canada Post prices available through Ebay labels. I know there are some substantial savings available as I've shipped a few items in recent months and was pleasantly surpr...

Resolved! Help needed with refund

I need to refund a buyer, but I can't find it anywhere. There is no refund mentioned on the drop down on the hub or on the actual transaction. I would really appreciate any help.

Resolved! WWYD. A US buyer changed their mind and opened a refund...

...Our return policy for international shipments is set to "buyer pays." The buyer purchased an Airpod earbud and opened a return because they said they found their lost one. They reached out twice, asking us to send them a return label so they could...

Bulk Labels and 4x6

I rarely use Bulk labels, except when someone pays multiple transactions and I need to combine and refund It used to be set up to print as a 4x6 label but its now printing 2 labels on a regular sheet of paper, noticed this for the past 2-3 weeks (aga...

How's your experience with shipping a parcel to Germany recently?

This is the first time I ship an item overseas other than us. Is shipping a parcel to germany doable? Anything to consider? Thanks in advance.

Username availability

I want to delete one of my accounts and use the username on the other one. Do you guys know if the username will be instantly free? Locked? Or one month to be released?

Resolved! US to Canada Return: how do I know what dimensions to put on customs forms??

Hi all! As the title states. How do I know what dimensions to put on the customs forms and shipping label for a return from a US customer? I am buying the label through Shippo. It was only 250g when I shipped it to the buyer, but I used a poly bag an...

i am having trouble finding inventory items using the magnifying glass. help

I am having trouble finding inventory items using the magnafiing glass. Can anyone offer some help?

Selling and mailing

I haven't sold anything on ebay since covid and im wondering if it is still the same. Someone said it is way more difficult now, mailing to the US etc.Any help would be appreciated. Thanks in advance!

UPS don't use them terrible just terrible

Here is my story i will never use UPS gainAbout 3 weeks ago, i sold a 1977 vintage stereo on eBay. I created a label with a cost of 80 Canadian . and sent my item. When he received it, there was an issue. After talking to him on the phone, i asked he...

EBay Buyer Messaged Me After Almost One Year Saying Item Not Received

An eBay buyer messaged me today almost 1 year to the day of buying an item from me saying they didn’t receive it. I have not responded yet as all the red flags are there. I went through eBay seller hub and was able to find the order. It doesn’t say i...

No button to close the ebay store...

Anyone having the same issue as me. I had an ebay store that customer service closed for me over the phone last month and confirmed it to me. Now, I am re billed again this month for this ebay store, that was supposely closed by customer support last...

Resolved! 2024 US postage rates

We had a little great granddaughter to visit a couple of days ago, and my US postal rate chart has disappeared and I can't find it. I would appreciate if someone could send clear chart for me please.

Ebay consistently undercharging for shipping

*I THINK I know why - My shipping settings all use Canada Post Regular Parcel but when I buy the label i can only choose Expedited Parcel* I know in the past expedited can sometimes be a little more. Do you think this is the issue?* And if so, any id...

Resolved! We're simplifying order cancellations

Did anyone else receive this message. I have 2 email accounts, one Google that is very reliable, it didn't come up on that, and one that it came up on is not so reliable.Buyers now have the option to request an order cancellation using the Cancel ord...

Weird Canada Post problem...

Here is the story: Sent some comic books the 7th with tracking from Quebec to Ontario. Been to the post office, everything went well. Tracking updated later "Item processed". Good... it's taking care of. Later: "Item in Transit". Nice... Next day? No...

Anyone tried the new message system from Ebay? yowza

I guess i got 'volunteered' to try out the new ebay message system. Another completely pointless change courtesy of our beloved Ebay. Soooo...i go to my inbox to view messages i've received and all i can find are the messages i've sent. Can't find th...

Im canadian and wsnt to sell

I live in canada and wsnt ti sell my hotwheels on ebay

so i want to sell

so i want to know is better to offer free shipping on my computers i send out or should i offer a % on them because ive been charging 25 and people have been conplaining about that and i already have one bad review iam a new start up business and the...

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Shipping 45 RPM Records

Anyone here ship 45 RPM Records? I just came into a big lot of them and i don't know the best way to handle the shipping. Looking for some suggestions if anyone regularly sells these. They don't fit my standard size bubble envelopes so not sure if i ...