Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Bulk Labels and 4x6

I rarely use Bulk labels, except when someone pays multiple transactions and I need to combine and refund It used to be set up to print as a 4x6 label but its now printing 2 labels on a regular sheet of paper, noticed this for the past 2-3 weeks (aga...

How's your experience with shipping a parcel to Germany recently?

This is the first time I ship an item overseas other than us. Is shipping a parcel to germany doable? Anything to consider? Thanks in advance.

Username availability

I want to delete one of my accounts and use the username on the other one. Do you guys know if the username will be instantly free? Locked? Or one month to be released?

Resolved! US to Canada Return: how do I know what dimensions to put on customs forms??

Hi all! As the title states. How do I know what dimensions to put on the customs forms and shipping label for a return from a US customer? I am buying the label through Shippo. It was only 250g when I shipped it to the buyer, but I used a poly bag an...

i am having trouble finding inventory items using the magnifying glass. help

I am having trouble finding inventory items using the magnafiing glass. Can anyone offer some help?

Selling and mailing

I haven't sold anything on ebay since covid and im wondering if it is still the same. Someone said it is way more difficult now, mailing to the US etc.Any help would be appreciated. Thanks in advance!

UPS don't use them terrible just terrible

Here is my story i will never use UPS gainAbout 3 weeks ago, i sold a 1977 vintage stereo on eBay. I created a label with a cost of 80 Canadian . and sent my item. When he received it, there was an issue. After talking to him on the phone, i asked he...

EBay Buyer Messaged Me After Almost One Year Saying Item Not Received

An eBay buyer messaged me today almost 1 year to the day of buying an item from me saying they didn’t receive it. I have not responded yet as all the red flags are there. I went through eBay seller hub and was able to find the order. It doesn’t say i...

No button to close the ebay store...

Anyone having the same issue as me. I had an ebay store that customer service closed for me over the phone last month and confirmed it to me. Now, I am re billed again this month for this ebay store, that was supposely closed by customer support last...

Resolved! 2024 US postage rates

We had a little great granddaughter to visit a couple of days ago, and my US postal rate chart has disappeared and I can't find it. I would appreciate if someone could send clear chart for me please.

Ebay consistently undercharging for shipping

*I THINK I know why - My shipping settings all use Canada Post Regular Parcel but when I buy the label i can only choose Expedited Parcel* I know in the past expedited can sometimes be a little more. Do you think this is the issue?* And if so, any id...

Resolved! We're simplifying order cancellations

Did anyone else receive this message. I have 2 email accounts, one Google that is very reliable, it didn't come up on that, and one that it came up on is not so reliable.Buyers now have the option to request an order cancellation using the Cancel ord...

Weird Canada Post problem...

Here is the story: Sent some comic books the 7th with tracking from Quebec to Ontario. Been to the post office, everything went well. Tracking updated later "Item processed". Good... it's taking care of. Later: "Item in Transit". Nice... Next day? No...

Anyone tried the new message system from Ebay? yowza

I guess i got 'volunteered' to try out the new ebay message system. Another completely pointless change courtesy of our beloved Ebay. Soooo...i go to my inbox to view messages i've received and all i can find are the messages i've sent. Can't find th...

Im canadian and wsnt to sell

I live in canada and wsnt ti sell my hotwheels on ebay

so i want to sell

so i want to know is better to offer free shipping on my computers i send out or should i offer a % on them because ive been charging 25 and people have been conplaining about that and i already have one bad review iam a new start up business and the...

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Shipping 45 RPM Records

Anyone here ship 45 RPM Records? I just came into a big lot of them and i don't know the best way to handle the shipping. Looking for some suggestions if anyone regularly sells these. They don't fit my standard size bubble envelopes so not sure if i ...

Looking for 4px number that delivered items in Canada Peterborough no August i6

Looking for 4px number that delivered items in Canada peterborough August 16th

COMBINED SHIPPING

Hello. I most recently created an eBay store. I am having great difficulty understanding how to apply combined shipping to 'buy it now' listed items. With auction items the buyer always has the option to request an updated invoice, but this does not ...

Resolved! ebay not recognizing argentina address

A buyer has purchased an item from us who is located in argentina but when i went to buy a shipping label through ebay it says to check if the parcel size is within limits (it is) and if the address is correct. Does anyone know if theres a formatting...

Seller Tools FYI

This is for anyone that requires frequent sorts using Sellers Hub. New display on dot com: Categories accesses eBay or store Current ca view: Definitely more functionality with this new dot com view. As a side thought if a by shipping service filter ...

Shipping Policy Glitch

Last week I sold an item to a European buyer. However the buyer was able to complete the payment with the shipping service that I had set up for the US. Now I just sold 2 items within 10 minutes to UK buyers who were also able to pay as though they w...

Shipping expensive collectible banknote to the USA. Anyone experienced in this.

Wondering if anyone has experience in this and what to expect regarding clearing customes and particularly if the value of the item(s) goes past the $800 personal duty free amount? These would be PMG graded bills (basically certified bills encapsulat...

Can I still sell on ebay when I marked the "buy only" box a few years ago?

Hi everyone, A few years ago, when I created a personal account, I marked the box "I only want to buy on ebay. I don't want to sell." At the time, I really didn't want to sell anything. I changed my mind two months ago. Is there a way to "unmark" the...

Resolved! why free shipping??

Hi everyone, I am a new ebay seller. Before I start selling, I have questions about free shipping.I read about offering buyers free shipping. The following is a quote from ebay under Shipping rates for sellers. "When a buyer's deciding whether to pur...

Seller initiated offers emails going to Spam?

I looked at my sales performance today and saw that I had a huge drop in my seller initiated offers sales over the month of August (a 79% drop). I can't complain about my sales in general (my sales without offers have gone up by 188% and my best offe...

Shipping to Israel

Hi, I have a strange problem here. I got an order from Israel, printed the label on Aug 13. Brought the item to the post office the same day. The package has been returned, because since AUG 14 Canada Post doesn't ship anymore to Israel. I contacted ...

Shipping to parts of Canada now 2x what shipping from Canada to California is

If an item costs $10.00 shipping (Can Post) using Ebay's discounted system, shipping say to B.C. or Nova Scotia can be $20.00. Could this be because some of these they are "out in the sticks" and require an extra shipping step? Add-in the fact we pay...

Ebay has gone downhill. I am done, after 21 years.

I have read so many of these posts, and everytime I am like "yep" but I still around.I think I am walking away.Tyler has been a great resource, but he is carrying the weight of the company, and is definately due some serious respect. I am tired of ha...

Managed Payments processing times on buyer's payments seems to be taking longer?

Had a couple of sailes in the last few says (finally!) but the processing times on both of them have been a bit slower than usual. On one, instead of being the next day, as per ususal, it took 2 days and the other was actually late by a day (was supp...