Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Buyer paid for item with expired card; how to cancel?

Seller contacted me to tell me he used an expired card. But the eBay software says that I must issue a full refund if I cancel the order. How do I prevent this? Is there a way for the buyer to pay with a different card after the buy it now is complet...

Costco Bubblewrap

I was in a Costco Business Center store today and picked up a 175' x 12" bubblewrap roll in the box for $14.99. Around here that is really great price, unless you are buying a much larger quantity. Business Center stores are open to all Costco member...

Messages have disappeared from Home Page

I go to click on my messages and I get this.... We looked everywhere.Looks like this page is missing. If you still need help, visit our help pages.Go to the homepage Is there away to access my messages on a desktop computer..... ?

Resolved! Why was my friend (a seller) charged for free shipping?

Hi everyone,My friend and I are both new sellers. Unfortunately, I haven't been able to sell my first item. My friend did. However, he was charged for free shipping. He bought an ebay label for the item he sold. Then he packaged it in a box and took ...

When is ebay going to start protecting sellers again?

Once again, another terrible experience with a seller and ebay does nothing. When are we going to be able to leave negatives for buyers again? I have had numerous non-payers, bad buyers, etc. etc. There is literally no way to warn any other ebay sell...

Canada Post "Free Shipping Tuesdays" is back for 2024!

Good news, folks! It's back! 5 Tuesdays in October this year, so 5 free shipments.One domestic Expedited Parcel up to 5 kg OR 1 Tracked Packet USA up to 2 kg. Details: https://www.canadapost-postescanada.ca/freetuesdays

Can US Buyer pay with bank Debit Card?

I have a buyer that has been trying to pay and it is not letting them. She said she's using the same card she uses all the time for online purchases but it's not working. She is in the US and she said she's paying with her bank card. I'm assuming it'...

Resolved! eBay should show taxes before a purchase, not after.

eBay should really find a way to let buyers preview taxes, even if it's just "estimated", before they accept an offer or make a deal, because it's SO frusterating sending out offers to people watching my items, for them to ACCEPT the offer, or make m...

Selling Auto parts on ebay - canada - usa

Hi there Beginner ebay seller here , I am selling a Tailgate on Ebay and I have sold my item during a auction . The Buyer has a fairly high Buyer Rating with over a 1000 feedbacks Comments. I found it a bit daunting how many options and buttons there...

Resolved! Need help reactivating my promotings which have been cancelled

I got the message that my ad campaign has been cancelled. I have tried every way I can think of to renew it. I just want 2% for every listing, I mostly sell low cost items but I need to promote them a bit. Can anyone tell me an easy way to do this pl...

Am I going to lose on this return request?

So I sold this statue to a woman in the US, and it cleared customs in what I assume is FedEx's customs clearance center in Memphis, Tennessee. From there it went to Pennsylvania, where it seemed to be delayed by about a week by the Fedex location in ...

Canada Post "Return to Sender" checkbox not present

I have been an EBAY seller for 15 years now and every time an item is not received by the customer, the customer initiates a claim through ebay. I sell on other sites where the Canada post shipping is not integrated like it is on ebay, meaning you ha...

Buyer goes inactive after a sale

I had 7 buyers who bought a digital item from me. They paid right away and when I went to give them feedback, it said "inactive user". I've never seen this before and have no idea what this means.

Resolved! confused about ebay labels and free shipping

Hi everyone, As a new seller, I am puzzled by a few things regarding ebay labels and free shipping. I have asked a question about free shipping before but I am still confused about it. Here are my questions. (1) If you offer free shipping, it won't w...

Your ad campaign has ended or been paused

Extend your reach beyond eBay with Promoted OffsiteYour ad campaign has ended or been paused. To continue promoting your listings and boosting your sales potential, reactivate your campaign or launch a new one. Anyone knows, what's going on? I notice...

What to do about buyers that don't understand lettermail?

I've been selling for a long time, and this is a new one. Buyer's item was shipped o/s lettermail a week ago. Could take up to 2 weeks to arrive since it's from one end of the country to the other. Buyer wants tracking. Tried to explain no tracking. ...

Resolved! More customers confusing CAD and USD

Recently I've had a lot more US customers sending a message with confusion regarding CAD and USD pricing. They claim they're only seeing the CAD price when normally they would see it converted in USD. Did eBay change something on the US site that is ...

Does INR cases close automatically?

Got someone who opened a INR and after back and forth he said he don't mind waiting over the time allowed and won't request ebay to step in. But he refuse to close the case and contact back. Dont INR cases close automatically after time if no trackin...

Shipping to Illinois.

Buyer from Illinois can't place an order. I sell wheelchair parts. I sold everywhere in the US but Illinois's not working. Any idea?Thank you!

Shipping worldwide tracking options

I would like to ship some of my better vintage jewelry items to some other countries beside Canada & the US but with tracking. Canada Post is very expensive but I have seen other sellers using UPS with tracking for a lot cheaper. Most of my items are...

Buyers not leaving feedback!

Ebay needs to do something about buyers not leaving feedback. Ebay chose to make the feedback the prominent method of judging users because 20 years ago when I was selling on here everyone left feedback. Ebay was a place where people sold valuable an...

Shipping Supplies Coupon

Hello, i am a new Canadian store subscriber and i am wondering where i find the shipping supplies coupon? would it appear on the website or would i recieve an email? Thanks

US de minimis - big changes possible?

https://www.whitehouse.gov/briefing-room/statements-releases/2024/09/13/fact-sheet-biden-harris-administration-announces-new-actions-to-protect-american-consumers-workers-and-businesses-by-cracking-down-on-de-minimis-shipments-with-unsafe-unfairly-tr...

Package sent to USA now stuck in US Customs since March 6th

Hello,I sent a package using Tracked Packet to the USA mailed on March 4th, USPS tracking shows it arrived in NY USPS facility on March 5th at 9:43 pm and then into customs but has been there ever since. I am tracking the package on USPS site but has...

Uline Coupon Code For Free Shipping When You Spend $500 (Expires Sept. 29)

The code is SP653CA I assume this is a general code, and not a one time use code. I figure this might save someone a substantial amount since shipping on a Uline order of that size is usually in the $100 range. Granted, you need to be the type of sel...

Cannot connect Facebook to eBay account

This message appears when I try to link my account. I inquired 3 times with eBay customer rep, but they all say we will make a note on your account blah blah and now it's a Facebook issue apparently so I got to contact Facebook. Where to even start w...

Beware of Ebays global shipping

This was the first and last time that Ill have used ebays global shipping program. Someone in Florida purcahsed an iPhone from me and I sent it from Canada through ebays global shipping instead of me manually adding tracking and buying through Canada...

Ebay collecting tax on used personal items.

I have been wondering and taken a simple look into sales tax on purchased items.Upon looking up for information on this subject. I come across that it says that if an item is PERSONAL ITEM and sold that no tax should have to be paid by the buyer, unl...

Resolved! Ebay is really into making it hard to find and read seller feedback

Gone are the days when one click and you could find the nice little chart showing feedback in the last 12 months, how many negs, neutrals etc. Now it takes mujtltiple clicks and, with the latest wrinkle, the little chart is gone altogether. If you wa...

Resolved! buy-it-now listings vs auction-style listings

Hi everyone, I am a new seller. I am not sure which way is more expensive. Let's say that you have sold your item for $100 through a buy-it-now listing or an auction. (1) Will ebay charge you more if you sell your item by auction than by buy-it-now p...