Community & eBay Site Issues

SHIPPING LABEL. Ebay could not fix my problem I had to pay more.

I sold my first item internationally to Hong Kong few days ago. When I tried to print shipping label, a error msg poped up: SORRY, WE WERE NOT ABLE TO GENERATE THE LABEL. PLEASE MAKE SURE THE PARCEL SIZE is WITHIN THE ALLOWED LIMITS and BOTH ADDRESSE...

Shipping policy can no longer be replaced

It is not currently popular to assign a different shipping policy for an existing listing, including brand-new listings, buy-it-now listings, and the "sell similar" editor. The drop down list in "Shipping policy" simply doesn't get populated. We use ...

Resolved! Buyer Selected Shipping Not Available?

I'm having an issue when getting a label; there's no option available for what the buyer selected. This is the second time this has happened internationally. Once in China, and now in Norway. But I've had tons of orders where there were no issues in ...

Scheduled vs Unscheduled Payouts

devon@ebay Below is a screenshot of my settings for Payouts as they currently sit.Note: Toggle is off. This morning I get an email from eBay as follows: eBayWe sent your payoutSummary screen defined it as a Memo - Scheduled payout This is a new first...

Canada Post Tracked Packet International (Non-US) service vanished

Has anyone noticed some shipping services vanishing from the create label area? I was able to select Canada Post Tracked Packet International (Non-US) in the AM of March 26, 2025 and a few hours later that service had vanished along with the entire s...

Shipping Calculator gives prices for services that are not available on label purchase page

Anyone know why the shipping calculator does not line up with the actual label purchase page?Seller gives shipping cost to buyer based on the calculator, buyer then buys an item and the shipping service previously quoted is not there when seller goes...

Resolved! Issue with item location : Canadian buyers can't buy my items since Jan 2025 :(

Hello everyone (and Devon@ebay),I sell on Ebay for 19 years now.....I had to end my listings during Canada Post strike last November...I relisted the same items in January 2025I HAVE ZERO SALES SINCE THENI only sell to Canada (all provinces)My listin...

The From header eBay <ebay@info.ebay.com.ca> does not match the DKIM domain sendgrid.net (DMARC)

In a year, I've received at 3 emails sent from the address ebay@info.ebay.com.ca (which shouldn't contain a valid DMARC record). Therefore, most messages sent using sendgrid.net should be classified as spam by Gmail recipients as of last month. Messa...

Unable to print a specific eBay shipping label

Unable to print a specific eBay shipping label The label before the "problem one" printed fine. The 2 labels after the "problem one" printed fine. I have tried using "print bulk labels," tried changing ship method, tried messing with weights and dime...

Canada post needs to rid of union protection for all the Ebay sellers that pay their salaries

It comes a point where barriers get shattered , all the years we have survivied.All the obstuctions that is handed to us.Enemies from every direction .Gov't intervention tax wise in every way possible and yet we persist in this venture .Many areas to...

European Sales ?

Hello, I have a customer in Germany who is trying to buy a listing I made for her-it complies with all the necessary elements for international sale. Seems she has a problem with paypal/ebay. I noticed that over the last few years I haven't had more ...

Discrepancies between eBay dot ca and eBay dot com

Here is a partial quick list off the top of my head and/or pointed out by others = Mentioned repeatedly. If I have missed any please feel free to add. Only way we have a chance of getting the playing field leveled. Shortcomings for eBay Canada:No acc...

purchas

I often wonder why someone would purchase an item from supposedly reputable business and get ripped off and, for some strange reasons, return to the same place again and get ripped off again. this place has no customer service prevalage, such as phon...

Upcoming Tariffs

rob@ebay Sorry Rob- No idea who else to annoy. eBay has to create a policy that follows the norm with standard international trade policies and send out an email to every buyer and seller- by the looks of it- WORLDWIDE, but in particular the countrie...

Monthly Q & A for Canadians

devon@ebay Was the issue with having the monthly discussion put on "dead stop" resolved? This still shows up at the top of our discussion board along with a fall update for 2023. New Canadian announcements are sporadic saying politely as possible. Th...

Missing Tracked shipping option using eBay Labels issue

Discovered a new issue when trying to upgrade shipping on an order today. @dinomitesales @chicweb Listing was created to include Tracked and Small Packet Air to Europe and Australia. Had a sale to Norway. Buyer paid for Small Packet Air Intl. In atte...

Promoting your listings dot ca vs dot com options

For smiles and chuckles....(words I wanted to use omitted) here is a comparison of what you will see between available options on ca and com when using the promotions tool eBay provides us with. Dot ca: Dot com:Can you see a difference? Can anyone ex...

New customs requirements going forward

devon@ebay High priority response required. Is eBay close to an OFFICIAL announcement regarding how dot ca/com sellers should proceed regarding the new customs requirements?

Issue with eBay data fields

devon@ebay Unsure if eBay programmers are aware of this issue but I have been noticed this observation in a number of key areas. (Spotted on a PC using Chrome). Fields need to be viewable in their entirety during ALL processes. Examples:Weights and m...

eBay shipping label address field incorrect?

I've had a few of these this week (sorry no screen shot) Buyer purcahses item, I go to ship using eBay labels but the address pops up as incorrect and I have to correct it before proceeding to enter size/weight. 2 so far for 'too many characters' on ...

Suggestions for some item specifics

I would like to suggest adding some item specifics in some pre-selections on ebay. For DVD Studio: I would suggest addind the following since many DVDs contain them: Columbia Pictures, Universal Studio and Alliance Atlantis. Also, for Actors: Jeniffe...

Restore the feed!!!!!

The feed page is argueably the most vital part of the site for buyers. Restore it and stop messing with it once and for all. I've been on here for decades but I'm ready to move on if the feeds are gone for good. You are going to quickly see that the ...

Attaching Photos to Variations

I sell sports card through eBay and occasionally setup listings with Variations. For simplicity I take all my photos for the sports cards on my phone through the eBay app. The problem I have is I don't believe the app offers the ability to take photo...

Canadian buyer not able to buy my item listed on the USA site

I list on the Usa site but my Canadian buyer says he can not buy my item?

Update on Postage Label Charges-What actually is this? rant

So I dont know if im the only one receiving this message today but it says the following.We're reaching out to let you know about some recent billing issues that have affected your account, and the next steps.We identified a technical error on our pl...

Printing 4x6 format problem on ebay.ca (PC)

When I create a shipping label (with a pc) and set it as 4x6 format, the pdf always comes out 8.5x11 with the 4x6 format on it. Impossible to print the label with a 4x6 printer. The only way it can works now is buying the label directly with the ebay...

Ebay Messaging System problems? Jan 9 2025

January 9, 2025 9:50am PT - I'm on Chrome for Mac and I've tried restarting Chrome a couple of times, but I continue to have issues with the Message system. Either it takes ages to type something (type and wait for words to show, then type again etc)...

eBay postage calculator tool issues

devon@ebay In testing the calculator tool this morning it appears something has run afowl. The tool no longer accepts weights in grams. You receive the following error message. Same results for .24 or .240https://www.ebay.ca/shp/calc/rates 1 Kg - No ...

Per eBay Rep I spoke to on Facebook today: Contact them to report any technical issues you’re having

I spoke with an eBay rep on Facebook Messenger today regarding an issue I’ve been having where I can’t create a Markdown Sale.He suggested that I share with the message board to get in touch with them and share any technical issues you’re having with...

Ebay told me not to initiat return and refuded the buyer

Sold 2 switches for parts and repair and specifically mentioned NOT FULLY FUNCTIONAL AND NO RETURN, the buyer seems to know the loophole for MBG from eBay and initiated a return for defective (sold for parts **bleep** ) . called eBay call center told...