Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Buyer's remorse PayPal case

Hello, I have a first paypal case from a buyer.I know they claim not as described because of buyer's remorse and I have proof of messagesalso they stated that they can't modify the bag therefore they want to return it....They also claim the bag is us...

Bank information and Ebay information Managed Payments

Hi all. I'm going to try to set up my managed payments information, but before I start, I'd just like some clarification from those who have already signed up. I clicked on the link I was provided on ebay.ca yesterday, but I backed out, as I have a c...

tax return with ebay income by selling my own collection

Hi,I hope I can get some answers from here regarding to my tax return. I’m a taxnoob. This is the first time filing tax return with ebay income. I've only done with the slips I received from the employers in the past. I'm using a tax software right n...

Max Selling limit on personal collection before start declaring tax

Hello all, tried to ask this question sometimes back but could not get a concrete answer so posting again with more details.Say, if I make $7000-$10000 per year (as per ebay selling summary) and almost most of those items are used DVDs/Blurays collec...

Guess it's time to shut ebay down for the next 4 months.

Well it looks like to get any financial aid from the government relief programs starting soon a person has to have NO income from any source for 14 days in a row. Was laid off from my job 12 days ago, but because I made a few dollars on ebay since th...

eBay Payout vs PayPal

Hello everyone,Does anyone face the same problem after switching from PayPal to eBay payout?PayPal used to charge 5% and eBay 10% total of 15% from the total price fixed but now eBay charge not clear and couldn't figure out how much exactly they char...

Question About Flat Rate Shipping Table

Hi Everyone,A new Chit Chats branch opened in my city last week and I am able to get deeper discounts for shipping.I have used flat rate shipping in the past when combining several items for customers and putting it in one bundled listing where I wou...

1099-K for Canadians

I'm a Canadian who has a US Ebay & PayPal account. My address on file is a US one because I used to live in the US. I exceeded the limits ($20k / 200 sales). I've been living in Canada for a few years now. Do I need to file? I have a US SSN. If so, w...

Mark Item as Shipped

I sold my first ebay item and I cannot for the life of me figure out how to tag the item as "shipped". This was 3 weeks ago and I know is affecting my credentials. I'm experienced with ETSY where this was easy but not with Ebay. Thanks for any help!

Why is EBAY's T&C Legal Agreement for Managed Payment Bidirectional?

Please correct me if I am wrong. I reviewed the latest T&C agreement relating to Manage Payment. By the Seller providing bank account information and allowing EBAY to transfer money directly to the seller's bank account, the agreement also indicate t...

Resolved! Buyer opened case item not recieved but shows delievered

So I sold this $249.99 gamecube gameboy player disc and buyer opened a INR case and demands a full refund because he never got it. I have tracking on the item with Canada Post showing it was delievered. it shows it was delievered the day before he op...

Managed Payments - USD Payouts

So the time has come where I am forced into managed payment. I received the invite April 6. In the fine print bellow appeared this: """If you wish to receive your payouts in US dollars, register here to avoid account restrictions. Please disregard th...

PDF Report

Hi,I would like to get a monthly report of my sales and fees paid in PDF format. I believe it is like the basis of having this information. What is the way to get it? Thank you!

New eBay Label Service

Used it today for the first time. There are a couple of bugs to fix: This was for a package going within Canada.Package weight is in pounds and ounces ; but the package dimensions are in cmDoes not show you how much the added package insurance cost i...

Promoted Listings not promoting

I have been running promoted listings campaigns without issue since November 2020. On April 5th, I was getting 110,00 impressions daily with PLs. On April 6th and every day since, I am getting less than 100! I changed nothing. After 6 chat and phone ...

wow, not even 1 day into managed payments.. Why are there so many issues????

Seriously why haven't these issues been fixed, prior to onboarding more seller's...No payment cleared emails, right after payment has been received,,yet i am seeing item is suppoosed to ship.. Why can't i copy and paste from emails to make my labels,...

Do payment cleared messages have delays sometimes, same as paypal had??

So i just went into managed payments early this morning, i have sold 7 items, and got an email from ebay saying payment cleared o.k. to ship.. then i sold 3 items, and have not received the payment o.k. notices , but in my awaiting shipment folder it...

Resolved! UK buyer claims he never received package from February

Hello, I have a buyer from the Uk who made a purchase on Feb 17 2021 who is now claiming he never received the package. I regret selling to him in the first place as I only sell within Canada and USA so not sure how he was able to contact me or view ...

Lighthearted camera milestone approaching!

Me wee camera has continued to hang onto life, I see in old posts that in April 2019 it achieved the 125,000 pictures milestone, today we're at 145,000* - will it make it to 150,000???? Since the 125,000 milestone, the on off button spring half broke...

Insane request

Whoever at eBay is idiot!! I got insane request: your payouts are on hold until you update your account details. Please update by May 8, 2021 to avoid further restrictions". They wanto passport or license. The problem is I don't have a passport and d...

Resolved! Deleted questions ?

Do some questions on this board get deleted?

Voiding Shipping Labels

Just wondering if anyone has had any luck voiding shipping labels lately? Back a few years ago there was never an issue with voiding labels until one day, I had a label which was for an overseas package with no tracking (International Parcel - Air). ...

Do you need to use Shippo initially to create return labels?

Hi, I've never used Shippo because most items of mine are shipped in lettermails. I did sign up for Shippo, but I haven't linked it to my ebay account yet. My question is, to create and send the return shipping labels to a buyer, was I supposed to cr...

chitchats exchange rate too high

Anyone else notice the very high exchange rate used by chitchats?ie: A USPS 1st classs thick envelope that normally costs 3.49USD on shippo is charged as 5.38CAD which is a 54% exchange rate when the real rate is closer to 1.28

seller cannot send return label

i have stated to a buyer that "seller cannot send return label" however i can now, but i can't attach the label because i have stated that i could not send label how do i reverse that and where

eBay Labels is now Live

Just received a message that eBay Labels is now live. It does not specify if it is possible to connect your current savings with CP or if they are a stand alone system. Specifics from the email were limited. Anyone interested in "kicking the tires" a...

Buyer's remorse sale & wants to return items

So, I just received a return request for 2 lots of jewelry. The buyer is saying it was not as described. All the things they have an issue with were outlined clearly in the listings. Of course they do not want to pay for the return shipping. Should I...

Resolved! Concerned about possible scammer

A buyer with 0 feedback just purchased a computer graphics card from me for $649 using the buy it now feature. Their username is the first 3 letters of their first name, and first 4 letters of their last name, then a number. They paid within 1 minute...

Managed Payments NOT WORKING for local pick up

Ebay just put my account into managed payments. I wondered how that would work for local pick up. In the listing creation, there are two boxes you can tick to allow for local pick up (they result in an option on your listing which reads FREE LOCAL PI...

Buyer swapped my item out for a cheaper version and now is issuing a return

I sold an unopened computer processor on ebay and now the buyer is claiming that it arrived with the wrong processor inside the unopened box. The processor he's claiming was inside is $200 cheaper, and I'm guessing he replaced it with his old used on...