Seller Central

Refunds for lost in mail items

An item destined for NB was sent to B.C. by Canada Post and the status hasn’t changed for almost two weeks now. The buyer isn’t complaining because they know it’s not my fault. I feel really bad though because the buyer has been extremely nice and pa...

More tinkering with search!?!?

More wait and see how this will affect sales. Not entirely sure how the shipping plays into this new search. A bit more of an explanation below in last link. From: Auctionbytes:https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/6/1593008334.html"...

Return for Refund Stuck or Lost - What Now?

What happens when a return (for an item not as described) gets lost with a seller-paid, tracked Canada Post Expedited label? It's been stuck in Montreal for two weeks now. Does the buyer still get refunded anyway after a wait period (assuming a lost ...

how do i stop the constant ebay buyer fraud

seem to happen more and more been selling for 10 years and never been this bad tried ebay seller really useless ,paypal policy seems to support only the buyer the feedback system now completely useless for sellers, go figure now the venting is done c...

EBAY GIVING MONEY BACK TO CUSTOMERS WHOSE PRODUCTS STILL SHOW "IN-TRANSIT"

Cases (thanks to the disaster with the mail-service in the U.S.) are being decided in the customer's favour and their money given back. Bad part is, you can't claim anything even if insured by the post office as they require a customer phone number a...

Seller Bug with combined items shipping and "Print Shipping Label"

Hello, This bug has been happening for months. After snagging me twice this week, I need to post it somewhere in the hopes that Dev can address it. I believe this is an eBay issue and not Shippo. Steps to reproduce:- Buyer buys Item 1.- Same Buyer bu...

Upcoming changes to U.S. and international shipping

Upcoming changes to U.S. and international shipping - A Few FYI's - A 2 Minute Read https://www.canadapost.ca/blogs/business/shipping/upcoming-changes-to-u-s-and-international-shipping-heres-what-you-need-to-know/ -Lotz

Item Not Received

Hello everyone. A buyer bought some cards from me on May 18 and I sent them out May 20. He started a case on June 7 that he didn't receive his items. This is the first time that this has happened for a domestic Canada Post transaction for me all thes...

Which bubble mailer to choose to ship video games

OK I got my first sale on ebay for my video games. It's a ps2 game INCLUDE the case. The size of the game is the same as this: http://gamemedia.wcgame.ru/ps2-game.html But I'm confused on bubble mailer now. I bought some bubble mailers from dollar ma...

Shipping New in Box Items

My standard disclaimer is that I am new shipper and slowly tackling different topics.. today's question is Shipping New in Box Items. I have a number of either New or Complete in original box items that I want to ship. It seems dumb to pack these in ...

Getting stores between 2k-5k listing store subscription

You think ebay would every consider creating another option for store. ie 2,000 item store or 5,000 item store. The jump from 1 k to 10k is huge. I'd think they could make more money if they do this. +/- some stores already doing extra fee listing. i...

ISN'T IT FUNNY HOW I JUST PAID MY EBAY INVOICE WITH PAYPAL!!!!!!!!!!!

And they received my payment within 5 seconds, Yet with the new Managed payments it will take 4-5 days for me to receive payments from eBay... Why are we switching payment providers when the one we have is as close to perfect as you can get???????? P...

Resolved! New eBay User Agreement

New User Agreement for anyone who has not received. This User Agreement is effective upon acceptance for new users, and from July 18, 2020 for existing users. The previous amendment to this User Agreement was effective for all users on September 16, ...

Who has my money -- Canada Post or Paypal

I made a sale on Ebay and purchased a mailing label from Canada Post on May 10, 2020. The buyer wanted to purchase more of my items, so I cancelled the label, because the amount for shipping would have to increase and I would have to generate another...

Canada Post - what are you doing?

No real point to this thread but I had to ship something to NB. Left Ontario on June 12th... arrived in BC... on June 18th?? So I guess the package is taking a cross country tour?

Turn Off Seller Offer Emails

How can I turn off seller offer emails? I don't mind the notifications that appear at the top right in my account, but now I'm receiving emails too - I need to disable those. Thanks!

Personal Opinion: Photos or No Photos?

With selling my DVDs/Blu rays I provide photos and give extensive written details on products. This takes time for each item (sometimes too long of time). As sellers do you find your customers need both photos and details or do you sell just fine usi...

New buyer payment didn't go through on paypal. Need advice on what to do.

I had a new buyer with 0 feedback that purchased an item and payment was on hold pending clearance by paypal. 3 days later I get notification from paypal that payment didn't go through and not to ship until its paid.Sent buyer an email on what their ...

eBay making it difficult for small independent sellers

I have been navigating through the mobile site, the app and now the desktop site in order to ask a question, leave an email or submit feedback to eBay themself and find it extremely frustrating that there isn't a simple link to do so. Not to mention ...

Best offer emails not being sent

For the last couple of weeks I have noticed that offers were not being emailed to me. I need to login every day and check offers. I have noticed this on my personal account and business account. Anyone else notice this? Thanks!PSP

Resolved! Problem with Winning Bidder Address

I was wondering if someone could give me clarification regarding a winning bidder's address. I am in Canada as is the buyer who was the high bidder on one of my auctions. She e-mailed to ask the cost of shipping to her Canadian address before the auc...

Buy It Now

I have 2 items for sale and ONLY want the Buy It Now option. For some reason, I cannot turn off the bidding option. The sliding bubble is inactive. Any help greatly appreciated.

Variation Photo as Main Photo Showing on Listings

Hi all,I have noticed recently, maybe over the last couple of weeks, that one of the variation photos on all of my listings with multiple variations is showing instead of the main photo. For example, if I have a listing with three colours of a produc...

Signature Required for Items Delivered Here in Canada

Does anyone know if the PO has made any changes to the way they are dealing with the signature required option for items delivered here in Canada? Are they still dropping the items at the door or requiring a trip to the depot?

Resolved! Advice needed on return requests

I have a buyer who purchased 6 craft books from me. She asked me to make sure that they didn't smell of perfume. I checked each one carefully, I do have a strong sense of smell, and I couldn't smell anything. I just got 6 requests to return them beca...

Please, does anyone use WonderLister? I need a question answered!

I have transferred my items over to WL from TL. I need to know how to make a new listing using one of my listings in Templates. At least, I assume that is where I make it from. So I just need to change description, picture and item specifics. I must ...

"Not called for" is driving me about crazy!

Yesterday I got my 5th box/package back with the reason "not called for". (Almost all of these are untracked small packets). In NONE of the cases did I hear anything from the buyers, no INR or inquiries or anything! All came back after 4 or 5 or so m...

custom form to USA

Hello all,i am planning to start selling through ebay now and need to understand how custom form works.say, if i ship 2 dvd items in one package & write as '$10' in custom form as value and say i sell this for $25 to buyer, what exactly should i writ...

NON-Payment and NO Communications with Buyer

On June 8, 2020 at 5:54:51 made offer to purchase item. On June 8, 2020 at 8:06:23 (......................) offer was accepted. Sent invoice from EBAY to buyer. No Answer, No Reply. June 10, 2020 at 21:31 Sent an EBAY Contact Letter and Invoice to Bu...

Resolved! Managed Payments Registration and information

Hello,So I completed my registration for MP on May 7th and received an email from eBay stating it was completed. Since then I have received no information about my registration, is it OK? or if there are any problems etc. Does anyone know when eBay w...