Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

eBay Payout vs PayPal

Hello everyone,Does anyone face the same problem after switching from PayPal to eBay payout?PayPal used to charge 5% and eBay 10% total of 15% from the total price fixed but now eBay charge not clear and couldn't figure out how much exactly they char...

Question About Flat Rate Shipping Table

Hi Everyone,A new Chit Chats branch opened in my city last week and I am able to get deeper discounts for shipping.I have used flat rate shipping in the past when combining several items for customers and putting it in one bundled listing where I wou...

1099-K for Canadians

I'm a Canadian who has a US Ebay & PayPal account. My address on file is a US one because I used to live in the US. I exceeded the limits ($20k / 200 sales). I've been living in Canada for a few years now. Do I need to file? I have a US SSN. If so, w...

Mark Item as Shipped

I sold my first ebay item and I cannot for the life of me figure out how to tag the item as "shipped". This was 3 weeks ago and I know is affecting my credentials. I'm experienced with ETSY where this was easy but not with Ebay. Thanks for any help!

Why is EBAY's T&C Legal Agreement for Managed Payment Bidirectional?

Please correct me if I am wrong. I reviewed the latest T&C agreement relating to Manage Payment. By the Seller providing bank account information and allowing EBAY to transfer money directly to the seller's bank account, the agreement also indicate t...

Resolved! Buyer opened case item not recieved but shows delievered

So I sold this $249.99 gamecube gameboy player disc and buyer opened a INR case and demands a full refund because he never got it. I have tracking on the item with Canada Post showing it was delievered. it shows it was delievered the day before he op...

Managed Payments - USD Payouts

So the time has come where I am forced into managed payment. I received the invite April 6. In the fine print bellow appeared this: """If you wish to receive your payouts in US dollars, register here to avoid account restrictions. Please disregard th...

PDF Report

Hi,I would like to get a monthly report of my sales and fees paid in PDF format. I believe it is like the basis of having this information. What is the way to get it? Thank you!

New eBay Label Service

Used it today for the first time. There are a couple of bugs to fix: This was for a package going within Canada.Package weight is in pounds and ounces ; but the package dimensions are in cmDoes not show you how much the added package insurance cost i...

Promoted Listings not promoting

I have been running promoted listings campaigns without issue since November 2020. On April 5th, I was getting 110,00 impressions daily with PLs. On April 6th and every day since, I am getting less than 100! I changed nothing. After 6 chat and phone ...

wow, not even 1 day into managed payments.. Why are there so many issues????

Seriously why haven't these issues been fixed, prior to onboarding more seller's...No payment cleared emails, right after payment has been received,,yet i am seeing item is suppoosed to ship.. Why can't i copy and paste from emails to make my labels,...

Do payment cleared messages have delays sometimes, same as paypal had??

So i just went into managed payments early this morning, i have sold 7 items, and got an email from ebay saying payment cleared o.k. to ship.. then i sold 3 items, and have not received the payment o.k. notices , but in my awaiting shipment folder it...

Resolved! UK buyer claims he never received package from February

Hello, I have a buyer from the Uk who made a purchase on Feb 17 2021 who is now claiming he never received the package. I regret selling to him in the first place as I only sell within Canada and USA so not sure how he was able to contact me or view ...

Lighthearted camera milestone approaching!

Me wee camera has continued to hang onto life, I see in old posts that in April 2019 it achieved the 125,000 pictures milestone, today we're at 145,000* - will it make it to 150,000???? Since the 125,000 milestone, the on off button spring half broke...

Insane request

Whoever at eBay is idiot!! I got insane request: your payouts are on hold until you update your account details. Please update by May 8, 2021 to avoid further restrictions". They wanto passport or license. The problem is I don't have a passport and d...

Resolved! Deleted questions ?

Do some questions on this board get deleted?

Voiding Shipping Labels

Just wondering if anyone has had any luck voiding shipping labels lately? Back a few years ago there was never an issue with voiding labels until one day, I had a label which was for an overseas package with no tracking (International Parcel - Air). ...

Do you need to use Shippo initially to create return labels?

Hi, I've never used Shippo because most items of mine are shipped in lettermails. I did sign up for Shippo, but I haven't linked it to my ebay account yet. My question is, to create and send the return shipping labels to a buyer, was I supposed to cr...

chitchats exchange rate too high

Anyone else notice the very high exchange rate used by chitchats?ie: A USPS 1st classs thick envelope that normally costs 3.49USD on shippo is charged as 5.38CAD which is a 54% exchange rate when the real rate is closer to 1.28

seller cannot send return label

i have stated to a buyer that "seller cannot send return label" however i can now, but i can't attach the label because i have stated that i could not send label how do i reverse that and where

eBay Labels is now Live

Just received a message that eBay Labels is now live. It does not specify if it is possible to connect your current savings with CP or if they are a stand alone system. Specifics from the email were limited. Anyone interested in "kicking the tires" a...

Buyer's remorse sale & wants to return items

So, I just received a return request for 2 lots of jewelry. The buyer is saying it was not as described. All the things they have an issue with were outlined clearly in the listings. Of course they do not want to pay for the return shipping. Should I...

Resolved! Concerned about possible scammer

A buyer with 0 feedback just purchased a computer graphics card from me for $649 using the buy it now feature. Their username is the first 3 letters of their first name, and first 4 letters of their last name, then a number. They paid within 1 minute...

Managed Payments NOT WORKING for local pick up

Ebay just put my account into managed payments. I wondered how that would work for local pick up. In the listing creation, there are two boxes you can tick to allow for local pick up (they result in an option on your listing which reads FREE LOCAL PI...

Buyer swapped my item out for a cheaper version and now is issuing a return

I sold an unopened computer processor on ebay and now the buyer is claiming that it arrived with the wrong processor inside the unopened box. The processor he's claiming was inside is $200 cheaper, and I'm guessing he replaced it with his old used on...

Resolved! Can't attach tracking number to mulit site purchase, a bug?

I'm sure I've done this before, but buyer purchased 2 items, one on .CA and one on .COM Both were shipped together of course in the same box, however I can only attach a tracking number to one - ie I attached it to the first item (.CA), now it doesn'...

PayPal not Refunding the PP Fee Comission?

A buyer recently decided to change their order so I did whats done and cancelled, refunded, relisted and they then purchased a slightly different order. This has got the job done for decades, I have to pay a .30 fee, but the buyer is happy - a sale i...

More Shipping Options Available

Just spotted this on the eBay dot com discussion board. Hopefully this go back in thinking will help out both buyers and sellers going forward. These announcements don't always filter their way to dot ca. https://community.ebay.com/t5/Announcements/M...

Setting up US cross border acct

When setting up my bank acct, my RBC US bank is not shown, only the CAD RBC bank is available. Is there any way to have my funds deposited to my US bank acct? Or are all USD converted to CAD now with the new system and at what exchange rate?Thanks

Resolved! Can you use Canada Post postage stamps even on small packets and tracked packets?

Hi all, I'm curious as to whether or not Canada Post accepts postage stamps to be used on small packets and tracked packets. I have postage stamps which I'd like to use. I did call Canada Post but the answer the agent provided me on the phone didn't ...