Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

25 years and No free listings special?

Well, one would think that there would have been a celebration with sellers by having a large free listing offer. Doesn't seem like that is important to eBay the sellers earn extra money. No, I don't want a store and yes I get the 200 free monthly bu...

New Seller Requesting Help With Uncooperative Buyer

I sold an item that the buyer requested signature confirmation for, but USPS attempted delivery and he must have not been home since the last shipping update reads "reminder to schedule redelivery of your item." However, the buyer keeps asking when t...

Item Shipped to Closed Business

I sent a package CP expedited, and delivery was attempted - but it was undeliverable. Anyone know what this means in Canada Post tracking details:"Business temporarily closed, item on hold."Why would a buyer have a package is sent to business that is...

Glitch This Morning- Sold Items?

Anyone else having trouble seeing sold items this morning? The 90 day total is missing, too! I wanted to check shipping progress on a few sales and i can't see anything!!!

Kentucky USA

Seller says he cannot complete his purchase. I sold 90% of my items in the USA. Maybe 150 sales so far.

Can't access store from Seller Hub

Hi tyler@ebay you said in the past to tag you on bugs and broken links. I've been behind doing it but here is one that's bugging me lately. I cannot access my store from the Seller Hub. If I use the 'door' icon or click See my Store from Selling tool...

Beware Canpar - They Suffered Cyber Hack August 19 - Site Disabled

As the title says, Canpar has disabled their site and even advised sellers to cancel shipments. If you are currently shipping with CanPar they don't think the hack will affect your credentials etc., but I would be aware that this is always a possibil...

New Shipping Label tool

This is a question for anyone at eBay.ca, Has the new shipping label creation feature that was announced as part of the eBay spring update seen any progress? Since I will be moving to managed payments, I would like to use a shipping label tool that w...

Tracked item missing in the US - not sure what are the options.

Hit a brand new situation, not sure what to do. US customer in central TN bought an item July 20, I shipped it with tracking July 21. It entered the US via San Francisco and was scanned by USPS there on July 24. Oddly, the scan does not register a US...

When Do The Shipping Supplies Coupons Normally Circulate?

Like the title says I'm looking to find out when the coupons are normally sent out and how we receive them as Ebay.ca members. Thanks in Advance

PayPal Information Request warning

I want to warn everyone that If you receive the following email from PayPal concerning your Canadian business account:"We work hard to make PayPal a place where you can do business safely and securely. When you confirm your business identity, you'll ...

Paypal payment emails dropping Country from address...

Every day seems to be something new, but I've several PAYPAL payment emails today that have dropped the country name. I can't see any consistency to what ones it is dropped from. It is about 1 in 7 doing this. It is a pain to me because I've adapted ...

Will the new Return policy for MP sellers on .COM also apply to MP sellers on .CA?

a discussion on the .COM boards:https://pages.ebay.com/seller-center/service-and-payments/returns.html Will this process also apply to .CA MP sellers? https://pages.ebay.com/seller-center/service-and-payments/returns.html

EBay advertising

I've been seeing the occasional ad from eBay on my FaceBook page and one turned up today. Didn't open it because the spokesman was Ben Mulroney.Who thought that smarmbucket was a good choice?

Canada Post domestic rates

Can somebody please explain to me why it costs more to ship a 2-oz. parcel to St. John's ($17) than it does to ship to Australia ($11)? Just curious.

Resolved! slow arrival to the US

Shipped a customer a golf visor to the US on July 27th (small package air)) As of today it's still not there. Does Ebay protect sellers from receiving negative feedback for slow delivery during this pandemic? If so how?

Listing pane quick edits

Hi Everyone, Has anyone else noticed that the quick edits feature in the listing pane is no longer working. I have been unable to update quantities on my listings using this method for 2-3 days. I have tried Firefox and Chrome to no avail. If I click...

I can't create a listing.

Anyone else experiencing this problem? It started this week. Some of my options under Orders in the Seller Hub Overview became unavailable for a short period of time. Yesterday same issue with the addition I was unable to create an item listing. Agai...

Customer having difficulties paying

An FYI for sellers having problems with buyers paying. (PayPal) I had a sale earlier today from a repeat customer. Customer tried to make payment with their credit card( which I accept). The buyer was blocked from completing the payment. In speaking ...

Canada Post - what to do?

I shipped an item to Germany - with tracking - expensive. The item's tracking stated that the delivery agent couldn't locate the place to deliver. The buyer has completed several transactions on eBay with no issues. The tracking says the item is bein...

Cannot accept offers or see purchase history

Every time I try to see an offer it takes me to Pre - approved Buyers Page?Same as when I try to see purchase history.

Policy Warning when trying to answer customer inquiry - eBay stop bullbleepting

I had an inquiry from a customer today who wants to order a whole bunch of parts and had some questions. Regardless of what I answer, eBay shows the following warning: "Please remove contact info. If you proceed, you’ll be charged a final value fee, ...

WWYD for this combined shipping. $1.75 refund or less or nothing

Hi everyone. I do offer combined shipping but state on my listings as shown below to contact me first and pay all together. They would have saved $1.75 should they have followed my instructions. When a buyer pays together I only get one fee from payp...

Is it possible to Distinctively sell on eBay.com and eBay.ca (two accounts?)

I will appreciate some suggestions from experts here.1) Can a person (dual citizen) have two separate seller accounts, each on eBay.com and eBay.ca ? if (1) is possible then(2) can Fulfillment be done by having your stock at one place e,g. in US only...

Suspicious buyer

Please Help! I sold 3 lots of action figure toys on Saturday to the same name and address but different usernames. I offer combined shipping so when I noticed that they were all going to the same place I gave them a partial refund for the shipping ov...

Local Pickup Conundrum

Sold an item to a person from out of town who had a relative pick it up locally and paid cash. Relative delivered the item to the buyer who later informed me it was the wrong item. I have dealt with the issue and received the item back and refunded t...

New Observation with Promoted Listings

An FYI for anyone using Promoted Listings In the past, if you had a listing that was previously promoted and you ended it, then if you went to relist the promotion did not follow along. You would get an error message stating that promotion DID NOT re...

Do Buyers See Ebay the same as Amazon?

It's rare that I have a buyer request a refund for a low priced item shipped by lettermail (usually they just INR) but one did, citing a "defect". They stated the product I sold was expired and smelled different (when in fact it is new and fresh, and...

SCOTTONLINE DOWN ???

Scottonline as well as Amos has been down for a couple of days for me. Is it just me or others as well ? Bill

Ebay assisted a scammer in ripping me off

Recently sold a used camera lens to a buyer with a 0 feedback score (my mistake). When the item sold, I received the usual notification from ebay that it had sold, and was provided with a name and shipping address for the buyer. Note this is importan...