Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Save 30% on final value fees when you sell seasonal favorites PROMO

A seasonal 30% off FVF Promo:Valid on up to 1,000 qualifying listings created by 10/21. Auction-style listings must sell within first listing period; Buy It Now and fixed price listings must sell before the listing is automatically renewed.Via email/...

Screenshot_2019-10-11 Cozy up to lower fees eBay.png

NEW FORCED TAX FOR USA BUYERS - what do you the seller or buyer think of this?

I told myself 20 years ago when I started on Ebay that if the platformstarts forcing TAX on USED OLD ITEMS - that were already taxed once in acommercial environment... I would leave the platform. So it appears Ebay is making a prophecy unfold. This i...

Resolved! How much time does a buyer has to cancel a transaction?

I have sold a camera to a buyer more than 2 weeks ago. Since then, the guy has been reporting imagined problems one at the time. I answer him and tell him what to do. A few days after, he asks another question and I answer him again. How long can tha...

Anyone else not getting their payment received notifications from Paypal one time

I sold an item on October 9th. Received the usual notice from eBay that it was paid same day & I should ship. No email from Paypal. I checked my Paypal account & yes the money was there so I shipped that day. This am I received the payment received n...

Resolved! Insurance question

I recently mailed a package to the US with $500 insurance, expedited. It took 4 days longer than than the quoted date, but did eventually arrive. I didn't hear from the buyer, so I sent an email and said that I was happy to see that it had arrived. S...

Why do buyers do this?

Why do buyers leave remarks like this on the order telling me how they are not satisfied with shipping prices and handling time but then buy my item...Am i protected by eBay incase they leave me a negative feed back too?

Anyone Using ChitChats / Stallion Express Or Similar In Kingston, Ontario -ish Area?

Hello Fellow eBayers, Just curious if anyone in the Kingston, Ontario general area is using Chit Chats / Stallion Express or something similar to get their packages to the US? If so, how are you getting them there (to Pickering or Markham or wherever...

will not be a seller any more again

had a extremely bad experience as seller, listed a thing (stamp), give out very accurate description(not brand new, gas soft bend) and the right price(half price of a new one ) for the condition ,delivered , buyer opened a dispute saying :damaged : a...

Reporting in mysterious invoice emails

Curious to know why trying to report receiving phantom emails invoice would be a problem? Now have received for June, July, August and Sept 2019. -Lotz

I figured out why I haven't been selling anything. I don't show up on the searches.

I had come to the board as I came across 2 sellers who were selling CD's like me and had 1/2 of what I had listed and were selling double what I was. I compared a lot of what they were doing and I wasn't. They had a 2 day handling, I changed mine to ...

Resolved! Terapeak no longer working

Tereapeak has been working fine but today it says "We don't have any records of a Terapeak subscription associated with your eBay credentials. Please subscribe here." when i try to resubscribe on ebay.ca it takes me to ebay.com where it says I don't ...

Resolved! Having a store vs not

Is it better over all to have a store and what’s the difference in the all about experience

Promotion Sept. 24 to Oct. 6 for 10 new Listings

I have listings which will be automatically renewed, as they do every 30 days, during this period. Will they be counted as one of the ten allowed listings.I have experienced this in the past when they had this promotion.

A hole in the system where seller loses 100%?

I sold my gucci shoes to a buyer in UK and shipped it in a timely manner the next day.They contacted in a week saying that they need to pay 20 pounds in customs to their country. They also said that upon refusal they will reject package and claim mon...

how to set-up Canada post on our selling page

Hi ! I'm Canadian , have a E-Bay account with all my info as a Canadian , I try to come back to selling , but seems that I cannot set-up any Canada post for shipping , the only shippers option are from US .always have an error message It looks like t...

Resolved! Frustrated

I’m a seller from Calgary and I have 170 listings and I have been in here since June I have good reviews but my listings don’t get seen I called eBay and they say my content is good and so on so I’m confused on what I’m doing wring

TRENDING AD RATE % ON A LISTING?

I was in my Seller Hub looking at my listings and I noticed a trending ad rate % beside the listing. One listing for example was 550.00 obo has 13,830 views, 16 watchers and a trending ad rate of 7.4% while the listing just below it was 95.00 obo had...

Return requested from US

I am a bit of a rookie here for returns as this is my first return request. I sold a phone new in box to the US. Buyer messages me saying the because the seal is broken, he wants to return it because he says it doesn't match the description. But it d...

Free Tuesday Packages in October with Canadapost

The promotion is back again every Tueday in October 2019 with a Canadapost Small Business account for 1 (one) free shipment anywhere in Canada by Expedited/Xpresspost up to 5 KG. You will receive a coupon code just prior to each Tueday and need a val...

Which countries qualify for Canada Post Small Packet International?

Hello everyone, As a Canadian seller, I like to use small packet international to mail out international orders, but I don't know the destination countries that qualify for it. I checked the website, but couldn't find any list. Does anybody all the c...

Old address comes up when I try to print an invoice

Hi all. I moved 3 months ago. Now when I try to print a packing slip from ebay, it still shows as being shipped from my old address. I've changed every setting I can find on both Canada & US site. All my ship to & from addresses in my account setting...

Once I upgraded my store nothing has sold.

I upgraded my store from the $25 to the $65. And since I did that nothing has sold in my store. Very upset about this. Any help out there to what may be going on?

Sales tax for US buyers

I got an email that outlined the internet sales tax. I sell on .ca and .com. Does anyone have a clue how they are going to make us collect sales tax on our US sales or will ebay do it all like they do for Australia?

Help Needed Before Unsold Listings Disappear

I am in a quandry of what to do. I closed my store Aug 1/19 as I need a break. I have had 2 close family members pass away & am not able to deal with selling full time right now. I know that my unsold listings will be saved for only 90 days. I have o...

I am confuse about the "send offer" tool...

I do not understand how functions the "send offer" tool. I have sent offers to a lot of watchers for a lot of items. Today, a client wanted to buy something he received my offer for, but he has no way to apply the discount offered. Same thing happen ...

Can we no longer combine items after payment?

I used to be able to go to my Sold items and the menu would allow me to combine items (or even to uncombine them). I recently had a buyer pay for two items about a minute apart and wanted to ship them in one pkg. This seems to have disappeared now on...

Help with refunding buyer

Hello! Last month i posted up some baseball cards onto my store but i decided to give them to a mate of mine, i then forgot about the listing entirely, until i checked my ebay and realized that it had sold a few days before, i cancelled the order imm...

Another Glitch???

When I tried to click "See more" and nothing happen. I need to be able to click and check my Sold History. It has been like that for 2nd days now. eBay needs to fix it up and for good, no more so called glitchs!! Thanks.

Is there anyone that would like to help me do an analysis of another seller?

One of my competitors that sells CD's similar to what I have, is selling way more than me and I want to figure out why/how.The differences.He has 643 listed, no store, all listed on .ca shipping is 4.00 Canada; 10 to US and 13 to UK . He has sold 176...