eBay

lakewaytruckcentreltd

We are an old company starting a new venture on eBay for overstock. The issue we are having is shipping from Canada to USA. Our prices are competetive, however shipping usually is the deciding factor on whether a page visit converts to a sale (in my opinion). For smaller less affordable items sometimes our shipping is more expensive than the product itself. Do you have and hacks, or tips on how to keep shipping down? I currently pay for signature on delivery and use FedEx Ground for international shipping. Most of our items are bigger than the 500g, 2cm letter mail as they are new commecial truck parts. Thank you in advance.

choobtcgandcollectables

Hello everyone! My names Adam, and I am brand new to selling on eBay. I'm honestly new to selling online in general! I recently found a bunch of my old trading cards in my basment, and pulled out all of my binders. I want to sell off my entire collection. Does anyone have any tips, tricks, or advice for selling trading cards on eBay, for individuals who have never done this before? I want to thank everyone in advance for any help provided! 💕💕💕

msau4301

Hello, Woke up to a previously frequent buyer from Italy (who hasn't bought for a while since eBay stopped allowing Buyer to Contact for Costs feature) asking if I could ship there again. I had stopped since there kept being more and more problems and didn't want the extra hassle. With no one asking I stopped investigating it any further. I know I had received an email from Canada Post saying effective October 1st there were going to be changes to Shipping to Europe with a new Electronic Advanced Data being put in place to have items pre-reviewed before they arrive. From what I could see in the email from CP, along with all the buyer and seller info (which has always been there and not a problem), the HS Tariff Codes most be used (I can do this for dolls) but the thing that concerned me was they said the details on item had to be very specific. Example they gave is you can't just say "Shoes" you need to also include Brand/Material/Colour, etc. In my case I sell dolls (which is what I would have described) now they need all the extra specifics? Anyone shipped to Europe recently (October) and come across the extensive item details? I looked back a bit because I thought it was talked about here but couldn't find it. Thought I'd check before I start working on the dinner! And if you are reading this today Happy Thanksgiving! Thankful for all you helpful folks out there!

lud-4367

The buyer backed out at the last minute while I was preparing it for shipping. I really don't mind cancelling the order and giving a refund since the item is not cheap and now there's a higher chance of "item not as described" if I ship it. The problem is this shipping label I already paid for. I know I can cancel the transaction of the shipping service if I purchase it at the post office, but I don't think it's possible with snap ship since I can't even get a hold of customer office. I wonder most is that is it possible to change the receiver's address? I have another sale that the buyer's location is only a hour away from the original address. The province is the same, but of course the postal code is different. The original packaging is much heavier and bigger, so the cost wise, it's covered. Is there any way I can salvage this label? Thanks in advance.

cacaboudin16

Hello, I have just encountered a problem with a sale that I made yesterday Sunday October 1st to the buyer: katherine Richerkathric-6018. Ella bought me a box of the game yesterday: The Legend of Zelda Oracle of Seasons (Game Boy Color | GBC). The problem is that today is the first time I have shipped by paying a label on Ebay! I'm really not used to it and without knowing it I paid 5 times for shipping: Canada Post Expedited Lite at $8.57 instead of just 1 time. I apologize, I didn't think that the payment would go through so quickly each time without going through any other steps and I didn't realize that I had paid for shipping so many times. Normally shipping should have cost me $8.57 and here it cost me: $42.85! Could you please reimburse me for the shipping costs of the 4 other transactions that I should not have paid, i.e. $34.28? I apologize, this is my first time creating a shipping label myself and I only wanted to use it once, not 5! Usually when I make transactions on Ebay it is to buy items and before paying for it I have to go through other steps such as connecting to PayPal! And there the payment was done automatically after printing the label, I didn't expect that and it was the first time I was confronted with that! Ebay told me to contact you: Shippo to request a cancellation request for the 4 other labels and a refund.

s.m.stasiuk

Looking for help with a reocurring issue I'm having buying and printing labels from eBay. For reference, I'm using Munbyn ITPP941U thermal label printer that uses 4x6 labels. I have tried both Canada Post and Fedex labels through eBay and am having similar problems. Essentially the preview looks fine, it's filling the entire page. When I generate the shipping label (doesn't matter if I click print or download) I get a page that has the 4x6 label up in the top left corner of the page (essentially taking up 4x6 on a 8x11 page). I have tried many things to get the label to fill the page: - Custom dimensions/zoom -> print goes off the page and left margin is massive - saving as a pdf to try to edit -> need to pay for acrobat pro to crop a pdf (not willing to cut into my margins to do that) - selecting the label to try to get it to just print the label and not the white space -> doesn't work on my computer the way it's shown on Munbyn's youtube help channel - making sure 4x6 paper is selected -> it is and doesn't matter - screenshotting the label and adjusting the size in paint and reprinting -> not scannable at the post office My inclination is that the problem is with the pdf generating from eBay because the preview shows a label that fills the page but the label I get only fills 1/4. However, since this is my first thermal printer I don't know if it's a problem with the printer settings? The only advice Munbyn had was selecting the desired print area with your mouse but it didn't work for me. I would buy another printer to alleviate the problem but I'm hesitant because I don't know if its eBay or the printer (or me). For reference, I'm a millenial as is my partner. We both work on computers all day and neither one of us could figure it out.

jcorn79

Is anyone else in Canada having trouble printing shipping labels right now? On my PC I can fill in the all the detials but when I click to purchase it takes me to an error screen: "something went wrong". When I use the app on my phone it won't even get through to the screen where details are entered it just hangs and I need to restart the app. This is super frustrating because the best shipping rates for Canada Post are available through Ebay. Otherwise I need to buy from CP directly and try to claim the difference because Ebay's system is broken. Is anyone else experiencing this issue or have you resolved it?

bst555

Shipping 3 DVD's from the U.S. to Italy. While buying a postage label from the Paypal Shipstation I am asked for an HS code. Please let me know what code should I use.

tomor5857

Hi everyone! Last spring I sold an antique here on eBay and the buyer was from China. I sent the piece and then waited and waited, the shipping took forever! eBay had estimated delivery in a matter of weeks and when that passed the buyer requested a refund. My first big mistake, I never contested the refund even though I had explained to the seller many times and allowed eBay to settle the claim. So I refunded the buyer out of pocket which was quite a lot of money, almost $700, and quite a loss since I do not have the item back and I had to still pay eBay fees. I'm a student at university and do this part-time to support myself. Well, surprise surprise the item has arrived! And now I need to know my options. I would like the money back, or even just the piece itself, but as it stands I have nothing to show for this whole ordeal. How do you all think I should proceed? Never shipping to China again!!

edsel4460

Hello eBay sellers in Canada, I'm diving into the world of e-commerce and eBay, and I'm particularly interested in refining my shipping strategy. I've heard about carrier subscriptions and various shipping services, but I'd love to hear your experiences and insights: 1. Carrier Subscriptions: - Have any of you explored carrier subscription programs like Canada Post's Solutions for Small Business or similar offerings from other carriers? - What kind of discounts and benefits have you received from these subscriptions? - Do you believe they are worth the investment for small to medium-sized eBay businesses? 2. Shipping Services: - Beyond standard postage options, are there any specific third-party shipping platforms or eBay's own shipping services you find particularly advantageous for your eBay business in Canada? - How have they simplified your shipping process? - Have you noticed any significant cost savings? 3. Common Challenges: - What challenges have you encountered when shipping items within Canada and internationally? - How did you tackle these issues? - Did the challenges involve shipping costs, customs, tracking, or customer satisfaction? 4. Tips for International Shipping: - For those who ship internationally, what advice do you have for navigating customs regulations, duties, and taxes effectively? - Are there any essential considerations or resources you rely on to ensure smooth cross-border transactions? 5. Free Shipping with Large and Small Items: - If you offer free shipping with both large and small items on eBay, what strategies do you recommend to manage shipping costs effectively? - How do you factor in the cost of shipping when setting prices for these items? - Any specific carriers or services you prefer for large or small item shipping, and why? Your insights and experiences will not only help me but also fellow sellers looking to enhance their eBay shipping processes in Canada, whether they're dealing with large or small items and offering free shipping.

reallynicestamps

They were at Toronto Fan Expo last week and next comes Edmonton. https://fanexpohq.com/edmontonexpo/ Outreach to a younger collector demographic? Is there a Comic Con or Fan Expo in your area? Will eBay be there? BTW- I continue to see ads on FaceBook in my feed, not pop ups since I have AdBlockPlus.

hurosells

My item has been stuck at 'Item accepted at the Post Office' for 7 days now. What do I do? Do I refund the buyer and contact Canada Post? Ive gotten no updates after.

marcos-online-store

Hello, I plan on listing some comic books and Trading cards and want to use the new Canada post expedited lite service for shipping under 200g. I have two questions regarding this: 1. Once I print the shipping label and affix it to the package/letter mail, can I just drop it into a Canada post mail box or do I have to bring it to a Canada post postal office? 2. Is this shipping price only offered if I sell to people in Canada? Are there any options to make tracked shipping cheaper for USA and international buyers or will that continue to be Canada post rates? Cheers

georginashoes

My shipping address is correct A buyer recently sent a refund package to my prior address! How do I fix the refund shipping address?

electronicifycanada

eBay randomly raised my PL rates to 15.5% on fixed. I'm wondering if anyone else is experiencing this issue?

stevie19yzerman

Since yesterday, I have had an issue listing items with Canada Post Expedited Parcel - USA as the shipping option for U.S. customers. Even though the weight & dimensions were entered & the Expedited Parcel calculator for domestic (Canada) shipping works, the U.S. equivalent is not providing a shipping quote. It just simply says for the U.S. customer to contact me for a shipping rate. Has anyone else had this issue?

omgb_16

Hi I am in Canada, I want to start selling on Ebay and shipping seems very hard to understand. I have a bunch of questions starting with, 1. If I am shipping inside Canada can I use lettermail service with a bubble mailer to send TCG cards which are goods, because I only heard that you can't ship goods internationally with letterpost is this true? 2. I saw shipping inside of Canda for only 3 dollars when I try to do calulated shipping I can only use FedEx shipping, which is at least $18 BUCKS!! If I use lettermail with tracking it is about $15 bucks. (INSIDE CANADA) 3. If I want to ship inside Canada with Canadapost Ebay only allows me to use a flat rate, but dosent the cost depend on how far away they are? How can I set a price if I don't know the cost (lettermail service [using bubble mailer]) If I choose to ship with Canada Post lettermail and I can only take a flat rate (inside Canda) how do I know that I will lose money if the persons in lets say PEI or is the price the same all over Canada. 4. If I don't ship with tracking how do I know I won't get scammed. (can I ask for signature or do I need to pay the same price that it would have been with tracking) 5. (probably a dumb question) but lets say I do use Ebay and I select CanadaPost LetterMail do I have to buy tracking and stamps on the CanadaPost website? Thank you everyone for helping me out, and thank you in advance.

ellerevasser

I need to purchase a return shipping label for the buyer. Assuming he's using the same box, is there history on the weight and dimensions of the package I sent. The initial shipping label from Canada Post was originally purchased through eBay.

in-need-of-cash-too

How long will/does ebay allow the buyer to return the item, from the time a buyer receives the item. Is it 10 days from receipt of item, 30 days, 60 days, 90 days. Can/how does seller specify a set time frame (from date of item receipt) or is it ebays decision to force a return.

lotzofuniquegoodies

Anyone else seeing major lag time in how long it takes for an eBay Label to get billed to released funds? Standard pattern? Since switching over I feel like my funds are being held hostage. It appears they can "normally" process in 2/3/4 days. Most recent label is at 5 days. As per CP it has been processed(registered into transit). -Lotz

mdouentertainment_2

Hello there: I have to try verifying my bank info for selling items, but I never got the two microdeposits. I live in Canada. My account is a chequing account. EBay said: my payouts are on hold until I update your account details. Please update by Jul 14, 2023, to avoid further restrictions. Thank you very much!

hazelnut3

Hello I want to sell to buyers in Canada but when they bis it says I do not ship to Canada. I am in the International program. Not sure what to do, I have checked everywhere in Ebay. Thanks for any heko !!

williamf6194

Hi All. This similar question was asked in 2019, but it just arose again from a recent transaction of mine (255265124214). I have sold an item to a buyer in the U.K. who is naturally expecting that he may have to pay the U.K. VAT of 20% on the item he purchased from me, plus any import duty. This is not guaranteed as it may slip through for free as a few of my sales to the U.K. have done in the past (lucky for the buyers). I do not recall being charged this import tax previously. Ebay calculated that the Import Tax on $99.00 Canadian is $21.96 and based their fees on $120.96 Canadian, but the U.K. VAT is 20%. I tried various combinations of exchange rates (if they actually apply?), but do not see how ebay arrived at this amount - seeing as how I am exporting - not importing. I tried the chat line for assistance, but it wasn't working very well. The chat agent told me he was busy helping other ebay customers, and apologized, noting that he didn't have time to respond to my query (which I sent to him very politely), as he hadn't received it? Yet he was able to advise me of this following on from my question to him that appeared on the chat trail of Q and A with his comment following after it (if this makes sense?). The site noted that a live agent would phone me back in 1 minute, but I never received a call back. Is ebay falling apart at the seams? Any and all advice greatly appreciated. WF

ericsells75

devon@ebay Was in the middle of adding some listings this morning when eBay suddenly made me login again. After doing so I am seeing a ton of glitches so posting in case anyone else sees them and to bring them up. Obvioulsy they seem to be doing some sort of update as a few things have been corrected but most persist. 1- My seller overview is now inviting me to open a store. I've had a store for years... 2 - My store shows 299 listings. I have almost 500 i can see them from seller overview but not in store view 3 - My sales in seller overview now show 0 over my history 4 - My listings eligible for offers is gone. 5 - Seller overview has a getting started window that when you click customize you can't remove 6 My traffic history is gone. Shows all 0's 7 Everytime I start a listing i get the "welcome to the new listing tool pop-up' 8 On said new listing page it's wiped out my 'defaults' and the shipping measurements are now in lbs and inches with no apparent way to change it. 9 - Saw this mentioned already but just noticed - Similar items now appear in the middle of our listings. That's ridiculous. Does no one do any QA before releasing updates? I have some background in QA I'm open to a contract position as a part time job I'm pretty sure i can test better then what you are doing.

audiodogs

Even though Fedex may offer a cheaper rate than Canada Post in some cases, i now refuse to use it due to their practice and almost policy of making sure the item is completely damaged beyond repair. I have shipped speakers with lots of styrofoam and padding only to have a corner smashed in due to reckless handling. I even had an item where the box was undamaged but the guts inside a tape deck was scrambled eggs. I havd no idea what they do to stuff but they seem to go the extra mile to make sure the item is destroyed. Anybody else experience this with Fedex?

greenmangoes

I have the "14 days return" option, yet the buyer has over 30 days before they can ship back the item. Am I misunderstanding something? Example, I have a request return date of May 4th yet the buy has until Jun 8 to ship the item. That is way too long. I'd like them to ship it within 14 days not 30? Thanks!

Anonymous

I have a buyer that is telling me to buy a gift card to include to the thing I’m selling. I knew it was a scam, and so I decided to cancel the order. I was wondering if I did anything wrong

ericsells75

devon@ebay Hi Devon, I have an old issue that has reared it's head. Last time this happened a year or two ago the only way I got it corrected was talking to your predecessors on the forums so I am going to go this route again as support did not understand the problem. In a nutshell the issue is when you search for an item i sell and you are on the summary screen you are presented with the price and a cost for shipping. For example search Star Wars Ravensberger Puzzle. You get a summary screen with several vendors, they all say 30 + 22 for shipping or 35 + 20 for shipping etc... On this summary screen my listing will appear as well and says 30.99 + 21.39 for shipping. Here's the problem, if you click on my listing the actual shipping there is listed at 20.26. And from what I can see it only really happens with my listings. if you click any other listing that i found on the summary screen the shipping there matches the detailed view. Previoulsy this was identified to me as a postal code issue but now I think it has something to do with the discount i offer on shipping in my shipping preferences but i can't get the math to work there. My educated guess is that the summary screen shows the non discounted shipping price and the detailed listing is applying a discount but the amount doesn't equal so I'm not 100%. I had a 10% shipping discount so that would be 2.14 off of 21.39 for 19.25 but again it shows 20.26. I removed all shipping discounts and on detailed listing my price went up but the summary stayed at 21.39. So long story short it would appear the summary screen is getting the value from somewhere and the detailed is getting a different one and from all of the listings i've looked at it's really only happening to me that i can find. Can someone look into this because again, when a user does a search and see my shipping price it's higher than it should be and it probably has cost me a few sales for however long the issue has been back. Here's the listing i used as an example, but it happens on a lot of mine: https://www.ebay.ca/itm/193945301322?hash=item2d280a714a:g:la8AAOSw-tZgSBit&amdata=enc%3AAQAIAAAA8MbT4qr0uGzPsrGj8UjxjIbZGcXRjSe5IRG39m3dGwWED9i0tJVePTvXQf5QsQKRNpZWT5KmIViPkAENK2%2B%2FGjHjrwntwHQKTxXq9vcgmkgj0jam%2F7WPRxZQcHXWpjco9U97QHZ1KV8g2sSMF92GjCOXTqFecZN3GzvIsnOfZcgSNVTUMAXAn9rR%2BtRdgPA1tCcufgodsVXh0r6qaF0NiXYrPuyh%2FKeRjHUwvOKPI5mhfSjGiovSnBPYTslqM53S2MDuD67e03Rx53EUj03ewgeK3aOfCCEwJiFbY7PkEkM7rlV7hiAvQnBnaIDmacPlnQ%3D%3D%7Ctkp%3ABFBMpvbipPdh

42ros345

I sold an item and was paid, then I shipped the item. Ebay now informs me that they are cancelling the listing. I cannot get the package back as it is now in the US, what do i do now.?

metricscaler6469

Hi just recently sold my first item ever on eBay.ca and for the life of me I can’t seem to add a chequing account that they will except!!! Any thoughts?

Selling on eBay