Been on ebay since 1996 and this is a first. Sold a pair of booties, Fly London, vintage, so the numbers are kind of curvy. They are marked 37 but not super obvious as part of the 3 is worn down, so I added measurements and said they were a definite 7, because I am and they're perfect. Buyer requested return because they didn't fit and says there's no way they're a 37. However, before she requested return, she left me a nice negative saying hope the refund process is easy. Her negative fb was "The shoes are too large. The posting said they were a size 37. These are perhaps a 47? It’s difficult to read. I love the shoes and the seller was very kind to work with me on the price. I hope the return will go as well." I don't do refunds and I had the option so while seeing red I declined her return. In messages she also said "The good news is that if I get a full refund, my review will be deleted…" My first goal was to get fb removed...seemed a good candidate for removal but ebay thought otherwise. Fine, I'll live with the fb and my response was professional. Now she's opened a payment dispute with her financial institution as not as described. Obviously, the shoes are not a 47 or 67 as she now claims and she's gone a little batsh*t crazy, calling me beach-bum23 etc...I refused the payment dispute showing her own photos that the shoes are 37...the description and our messages. What are the chances ebay has my back on this for seller protection. Keep in mind it was a "remorse" "not fit" return request initially. I know I made my life harder by not just accepting the return but she wanted a "full" refund including both shippings in order to revise feedback. May I also just say that ebay "help" is anything but.
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