eBay

I made a purchase as a guest of ebay and received an email with my tracking no. but to track the package you need to have a log in so i created an account but now the purchase doesnt link to my account so i am unable to track my purchase.  Is there a way to connect the two?   thanks ... View more

I am stuck -waiting on Auctiva to answer also I picked "small parcel or envelope "  entered the dimensions I thought -no good got error -so went to Canpost.ca - entered the dimensions they had for the small bubble envelope - they still didn't like it - with or without the height dimension. Cannot find in their shipping calculator - to send a bubble envelope - 25 grams - must be less than a parcel as goes through the slot ? oh trying for in Canada shipping first - but then to usa (chose small packets usa -air)  yes I am using cm's  very frustrating - so I winged some flat rates and posted anyway to get something up after 9 hours !! bet I can't edit it live now ??  I put in bold on the listing that shipping was estimated to check back tuesday or email me for actual. hopefully I can correct the amount through shipping discounts -but would like to get it right and run everything from home. If I don;t get answers on line -going to the post office tomorrow with several samples to find the best plan and have them measure it out any thoughts ? Melanie my first dimensions were 24x17.5x1.2 -- outside measure of the bubble envelope   ... View more

Can someone help me please. Would like someone elses experience selling or buying in the Dominican Republic! Thanks ... View more

Hello,    I purchased an item on November 9, 2013 from China and was shipped by China Post. It's January and it still has not arrived. The tracking number is RB941863328CN. The last update is from Dec 11 from the location PVG with a NULL status. I'm just unsure if the tracking China Post provides includes shipping updates after it leaves the country, like some other postal services do. Since the item did not arrive by the holidays the seller refunded me entirely, so it's not an issue about money. I just want to know if the parcel is most likely lost or not to see if I should purchase another one elsewhere.    Any tips are appreciated, thank you.  ... View more

Do I send it cheaply and risk my item being lost.  how often do items get lost? ... View more

i have sold an amplifier on ebay the person that bought it wants me to send it to a diffrent address how do you do that ... View more

The shipping calculator always gives the wrong amount for shipping through Canada Post.  I always get charged a lot more when I take the item to the Post Office.  How can this be fixed? ... View more

I am new to ebay selling and just shipped my first sold item.  I have marked the item as shipped and was wondering if the buyer is automatically notified that the item has been shipped?   ... View more

Seller quoted me a shipping price.  I asked for an invoice but they can not send me one.  They can not adjust the shipping charges either.  How do I get the items for the price they quoted?  Do I have to pay twice the shipping amount?  Which is twice as much as the items themselves?  I'm not okay with that. Thanks for any advise you may have as seller doesn't seem to know what to do. ... View more

Thats all i have to say on the matter come on guys the shipping is out of control around here, i have now only started to buy from Canada or cheaper from other places then the states.. ... View more

I HAVE BEEN TRYING TO LIST AN ITEM, BUT EVERY TIME I TRY AND UPLOAD, I KEEP GETTING AN ERROR MESSAGE THAT THE PACKAGE DIMENSIONS ARE TOO LARGE. I NEED TO CHANGE THEM TO KG OR GRAMS AND CM BUT WHEN I TRY AND UPLOAD IT COMES UP AS INCHES AGAIN....ANY IDEAS? ... View more

I clicked on the 'commit to buy' on an item on ebay.ca , knowing that the item was in Canada, as I also am. I was unable to complete the payment as the seller had not specified shipping charges. When prompted, I contacted the seller to send me an invoice. I then got an e-mail with invoice from E-bay, with a shipping charge as high as a similar item would be from the US even though no brokerage or customs was involved. When I queried the seller, they said that they charge a $5 handling fee plus the postage. Also I think the postage is too high for the weight of the item. I notice that the seller does not post shipping charges on any of their items. I have contacted the seller to again query this  but have not heard back yet. Am I obliged to continue with a payment? ... View more

How do you know which shipping option the buyer chose? I can see the amount they paid in EBay or PayPal but how do I know if they chose regular parcel, expedited, xpresspost, etc.? ... View more

Hello   I have attempted to get the seller to add shipping charges for an item I have purchased, but as yet hasn't done so -I have now been warned about an 'unpaid item' - what else can I do so that my account won't negatively impacted?   Thank you, jim ... View more

Hi,   I have had this happen to me before, most notably with a Kirby vacuum cleaner I purchased quite some time ago, and found that I had to come up with more shipping money.  This time it is shipping with Canada Post.  I received a Delivery Notice with an Amount Due of $17.82 and taxes on top of that.  I cannot have my item (which is a coat I purchased) until I come up with more money.  It looks like the Seller put a Collect On Delivery charge for the shipping people to collect more funds from me, which I think is unfair since I have already paid over $35.00 for shipping and handling and this extra cost seems to go back to the Seller from what I can figure out.  Please note that I have sent a message of enquiry to the Seller and have not had any response come back.  What can I do? ... View more

So I bought a game from the seller on DEC 4th. As soon as the payment cleared later that day, the item was marked as shipped.   I made sure before buying the item to take screenshots of the item description (the description did not mention the condistion of the disk ie if there were any scratches or not and I could not message the seller until AFTER I bought the item strangely) and I took screenshots of the shipping dates their store offered. Their store said that shipment to Canada would take 7-15 business days. To me the date sounded right since I've gotten packages from the states before and they've taken about that time.   So a few days ago I asked them who would be delivering the package so I could let my parents know who to watch for in case I was at work. The Seller informed me that it was USPS and the shipment would take 10-21 business days. After mentioning to them that that differed not only from their own store's delivery estimates but from e-bay's delivery estimates, meaning that with hilidays anf weekends factored in, i may not get my package until after the new year... meaning that i'd be waiting at least a month for it.    The Seller simply said blah blah just an estimate and to "give it some more time". They said no tracking number is provided for standard international shipping. At that point, I hadn't even received a custom's notice.   So after 2 days of either being sick or getting home late from work, I called USPS this morning and explained the situation. Here's what I was told by the kind lady at the USPS:   1. Standard International shipping is actually called "First class shipping" and 2. Both Standard shipping -within the USA- and "first class Shipping" come with a tracking number, 3. Since this is related to merchandise, if I'm not given a tracking number that comes with a package, I neede to be given a valid customs number (according to her this is REQUIRED) , and those numbers can start with LP or CP and end in US. 4. She also stated that it usually takes 7- 15 business days to get from the seller's state to my province. 5. She also advised that I contact e-bay if I don't receive it by the estimated delivery date and to try to get the tracking or customs ID from the buyer.   I messaged the seller back telling him these things and while i was at work, they sent me a customs ID. Tried tracking them on both USPS and Canada Post and both said it was an invalid number.   Seller tried giving me this and tried calling it a customs ID number: R000000201327   I messaged them back asking them for a real tracking number/customs ID anf if not to track and tell me where my package was, telling them that if they couldn't give me an actual customs ID number or a tracking number, I'd ask Ebay to fix the issue. I ended the message what if I didn't get the package by the 18th, I'd be filing a claim.   Should I just skip waiting for the package and tell e-bay what's going on or wait to see if the package shows up or not -and see if the quality matches up or not? ... View more

I have created a shipping template that specifies rates for Canada, US and Worldwide respectively. But when I use it in a listing only the Canadian rate shows up in the listing.  If the potential buyer selects another country it says contact the seller for rates??  When I try to revise the shipping template, it doesn't display what I originally typed into the template?  Very frustrating. ... View more

I am awaiting a parcel from ebay... I track the package thru global shipping number and the Status shows "Undeliverable- System Restriction" What do I do now? HELP! Nick ... View more

I just sold an Item, for $ 71 USD and I'm trying to print off the shipping label. After filling in the details, when I click continue, It gives me this message:   "Shipping insurance is not available for the combination of options you have chosen. Please change your selection(s) and try again."   From what I read, there should be coverage included for up to 100 dollars for Canada Post Regular Parcel, without needing to pay for signature confirmation.   From Canada Post Terms and Conditions: "Limitation of Liability: Liability coverage against loss or damage of up to $100.00 CAD of the shipment's value is included. The availability and the limits of liability coverage depend on the service selected, country of destination, and the nature of the items being shipped. Some exceptions and conditions apply. Note: shipments which are subject to liability coverage and which contain glass, ceramic, or perishable/temperature sensitive items are covered only for loss, not damage. Coverage for loss or damage is NOT available for the following items: cash, stocks, bonds, lottery tickets, negotiable premium coupons, traveller's cheques, and trading stamps, non-mailable items or improperly packaged items, etc. Canada Post's liability is limited to the lesser of the actual or the declared value; less any compensation received by the claimant from any other source plus postage and taxes. For details, refer to the Canada Postal Guide at http://www.canadapost.ca/personal/tools/pg/manual/default-e.asp "   The shipment is within Alberta, Canada, and meets all the restrictions stated above. Tried the link but just links to a 404.. Will I be covered If I enter $0.00? Is something else the cause of the problem?     Below are the options I have selected: Carrier: Canada Post Service Type: Regular Parcel On-Time Guarantee: Not Available Package Type: Parcel Envelope Dimensions: 11*8*9 inch Weight: 6 lbs. Planned Drop-off Date: 12/11/2013 Delivery Confirmation: FREE Signature Confirmation: No Total Insurance Coverage Value: $75.64 CAD (Total value of shipment) Purchase Additional Insurance Coverage: No     The item in question: http://www.ebay.ca/itm/171188390185?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649     Thanks. ... View more

Last transaction was to Pitney Bowes for import charges.     $20.79 ????       I`m getting ripped.  ... View more

Ebay would not let me charge more than $3.99 to ship a PC game via letterpost, which is far less than my actual costs.   I removed the game from the Jewel case, put it in a thin jewel case, and put it in a bubble mailer - no manual. Weight was 103 grams. Shipping cost $4.29. Cost of jewel case + mailer = $0.75.  Ebay fees on $3.99 = $0.49.Total cost to ship = $5.54.    This is ridiculous. I am losing money on the shipping, and not even able to charge any handling fees to cover costs.   Where is Ebay getting their data to set these maximum fees? Someone please show me where in Canada it is possible to mail a PC game with its normal components to the US for $3.99? ... View more

I didn't order with an account so I have no Idea how to track my order. Help? ... View more

I am so disappointed on what Ebay thinks shipping costs should be.  Just disgusting!!  I certainly will limit my cross boarder shopping online from now on.     ... View more

is there a program or policy to help get any of the shipping cost back? ... View more

Hi , I was wondering what kind of shipping is Standard Int'l Shipping ? Is it shipped via UPS or USPS? Thanks for letting me know ! ... View more

hello, i didn't receive my item yet,, how can i contact you to see when will it arrive? ... View more