Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! How to request: limitations selling multiple similar items

just puzzling over how to best do this, forgive the stupidityI have a truckload of loose action figures, including many duplicates which are the same but maybe not exact due to condition (scuff, loose joint etc)I had considered putting them as variat...

How to add something to Description of all of my items?

I would like to add something to Description of all of my hundreds items.For example :"Due to covid-19, it may takes a bit longer than usual to arrive."I do not want to add it one item by one item, it takes time.

Resolved! Message about $5 discount

I had a sale by a new buyer last night, and there is a message on it saying that the $5 discount didn't go through and giving me the code. There is nothing I can do about that can I? What should I tell them to do? I presume it is an eBay discount not...

Stolen Property on ebay - Macbook Pro

I just saw a listing on ebay for an iCloud locked Macbook Pro.The serial number was shown in one of the pictures.When I checked the serial Number on CPIC stolen database it came up as stolen. CPIC website: http://app.cpic-cipc.ca/English/searchformpr...

USPS delays and lost parcels, "inbound out of customs"

Hi everyone, I know there are significant delays due to COVID-19 in both Canada and USA. Even during strikes, it was never this bad in terms of mail delay. Has anyone noticed that USPS is tragically unorganized and slow as of late? I called USPS twic...

Resolved! About Possible Promotion for FVF Discount

I seem to recall that someone posted that there is a current promotion which gives the seller a reduction on FVFs but I can't find the post. Does anyone know if there is a such a promotion going on at this time?

only way to login is using the one off password

today, l cannot login to ebay. l get as far as entering my password, then is says, error comeback later. So, l got in using the one off password to my cell phone. All’s fine this way, l can get in. so, l suppose this is what l have to do in future no...

PROBLEMS SIGNING IN

tyler@ebay Hi Tyler, I'm having problems signing in to access features on eBay like seller hub or switching from one account to another when I am on Internet Explorer and Google Chrome. It finally accepted my sign-in on Google Chrome. I keep getting:...

Resolved! About FVFs and Discounts

When an item is listed via Best Offer, does the seller pay final value fees on the original price or the discounted price?

Anyone else missing sale notifications again?

Had a sale 2 hours ago, still no notification, Paypal one came through.

Alberta Gov. "considers" No Returns Policy

Pro's and con's on both sides of this argument!! https://globalnews.ca/video/6961926/alberta-retailers-told-to-consider-no-return-policy-amid-covid-19/ -Lotz

Question about selling practices.

Is it allowed by Ebay or at least common practice to sell damaged goods under a "Like New" condition banner? If you received such products in such a scenario where the seller noted the damage but you missed reading it beyond the "Like New", would you...

Why are many of my listings advertised with "SAME DAY SHIPPING"?

Why do many of my listings have a "Same Day Shipping" disclaimer when I have a 5 day handling time? I do ship many of my packages the next day but my handling time is 5 days..... https://www.ebay.ca/itm/Original-1986-MADONNA-Biker-Blonde-TRUE-BLUE-Pr...

Ad Fees Promoted Listings

Made an interesting observation on looking at the fees on my Account Activity Page. All of my listings are created on dot ca. I sold a book tonight that was a promoted listing with the 1% rate. This is what displays. The FVF's are based on 10.00 CAD....

Address by buyer was wrong, package came back, WWYD?

I sent off a CD to a new buyer and it came back as no such address. I double checked and that is the address on ebay/paypal file. What to do now? I checked google and she put in the wrong postal code. I have emailed the buyer regarding the address. W...

Message From Canada Post To Help With Shipping Costs

Just got this message from Canada Post. Hope it applies to labels made through PayPal too. Get significant discounts on shipping services for the next 3 months Dear, We want you to know that we’re doing everything possible to support small businesses...

Is the USA "international"?

Normally I ship worldwide, but today I found that somehow my standard Flat Rate of $9.99 has been dropped . I don't know what is happening with Calculated Rates for tracked items, but since those start at $14.15, I'm feeling nervous. I know I can edi...

Listing with TL2 and need to migrate to Wonder Lister - how do I move items over?

Almost time for Turbo Lister to go poof! I read an article on how to migrate over to Wonder Lister but it sounded very complex. Has anyone done this and how do I do it? I do need some help. Would appreciate hearing from some users.Wonder Lister asked...

ebay.CA 25% OFF FVF promo for listings sold by June 11

https://pages.ebay.ca/promo/2020/0511/hotproducts.html Invite only. Check your email or promo section.25% off FVF on up to 1000 sales.Listing fees do apply if you are over your free limit(s). Only for items listed (after activating) and sold in the f...

how to copy my Title in my ebay Description.

Hi, I would like to know if there is a HTML code for being able to copy my listing title into my listing description, because mostly of the time I only need to change the name of my item in my description in order to make is successful. Example: TITL...

Don't tell them youre back from AMAZON- no animals were harmed in this story

Disclaimer- there is no concrete proof of retaliation, but there is no concrete proof of Aliens so you be the judge....Years ago, had an account for 13 years, Ebay erased my account by accident costing me 500 100% positive feedback score. The respons...

Resolved! Views Not Showing Up

Hello,None of the views are showing up on any of my listings. It just shows up as a dashed line, however all my watchers are still showing up. Any idea why? Josh

What a bunch of Ebay balony get 50000 Free Listings only now to be taken away

About 5 days ago i received a promotion offer of 50000 free listing on sport cards, i had been working on them and storing on Turbo Lister to up load this weekend, what a bunch of bull that now its gone from my account, completely disappeared.No wond...

ebay blocking Israel and Switzerland?

Who is the idiot at ebay dot ca that is in charge of blocking countries for no reason? We regularly ship to Israel and Switzerland with sales from the other platforms we sell on but are prevented from selling to these 2 countries on here. These 2 cou...

Sales and Covid-19

I was having my best four months ever (I only sell 5 months a year) and it just quit.Then the US woke up re: Covid-19 - not one sale in the last 2 weeks.eBay thinks people staying at home will increase sales.My wife thinks people just don't want to s...

Is Buyers remorse an excuse for seller to have to refund??

Im in a few sports cards collectors groups and its now happening more then ever that buyers are using Ebay flaw return policy and are getting away with it. A buyer will purchase an item thinking they can resell for more only by the time they get the ...

eBay...Paypal ... Skype

It is time read about the history of eBay in relation to Paypal, and Skype. And now it will be the new... Managed Payments option ... The links are Paypalhttps://en.wikipedia.org/wiki/PayPal Skypehttps://en.wikipedia.org/wiki/Skype eBayhttps://en.wik...

Same day listing message

I sent an email to eBay about this problem, this is the reply. I understand that you are worried about your listings. Carol, I have reviewed some of your items but I did not see "Same day shipping" rather I'm seeing the "4 business day" handing time....

Weekly Chat follow up: Shipping Labels

Hi @flyhooks4less - would you mind getting me the steps you took to get to that error? The Shipping team wants to make sure that folks aren't able to get to that until it's ready so they don't get their hopes up. Thanks!

Cannot promote my listings or access seller hub

I started my ebay account yesterday and since have listed a few products. I wanted to promote my listings to gain some initial traction but found out I am "ineligible" for promoted listings and cannot access the seller hub either. I do not have any s...