Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Trying to get help on misappropriated item put up for sale by other seller

I sold and shipped an item to a customer. The customer didn't get it and filed a case, customer then informed me the SAME item has shown up for sale by another seller. Tried to report this via the reporting item system but all options are greyed out,...

Resolved! Will be still be able to use Paypal when Managed payments start?

This really is getting too complicated for me, I am not sure I can still keep selling on eBay. I don't want to sell on .ca, I tried that a few years ago and the .com sales in US dollars was much better. I don't have a US bank account and I don't know...

Buyer opened refund case about not received item...item was delivered a day after opening the case.

Hello, so last night I got a message from eBay saying that a buyer has opened a refund case, went to check and it was about a non received item, thought it was weird so I went to check the shipping code and it stated that during that day (May 26th) t...

Bid from a country I have blocked

I have a few auctions listed at the moment, and I have a bid on some china and the buyer is in a country I have blocked. I am wondering how that can happen? I have sent them a message a couple of days ago saying that I don't ship to South Korea, but ...

Resolved! offer settings on items listed

HiI am trying to figure out the best way to set my offer settings on my items. On the listing form (basic form as I don't have a store). I always use the buy it now feature add a price and then options shows up when i click on that it says what is th...

CA-CHING ! cash register sound for sellers

About the 10th of May, as I remember, the eBay app on my older android phone was missing from my home screen, and when I sold something no CA-CHING ! sound of the cash register occurred.Not knowing why, I attempted to re-load the eBay.ca app, and was...

Minimum spending requirement

Hi, Im new to eBay and was wondering if there was any way to make it so buyers must spend a minimum amount at my store. I want to be able to sell multiple small items and hopefully save on shipping by sending multiple small items to the same place. T...

Resolved! Solutions to shipping

So I ship from Calgary and I ship to the US a lot so I was getting frustrated with shipping calculation and the pricing so I decided the get three boxes of the sizes I use most of and i generally have the same size for most items. I decided I’d rathe...

Buyer Returned Item - Didn't Tell Anyone - What to do?

Has anyone dealt with this situation previously and what would you recommend?A buyer asked, over a month ago, to return an item under highly suspect posturing. (To be specific, they asked to keep the item and get a full refund for they wouldn't have ...

Do you find having a sale % off helps with sales?

Do you find having a sale 10% to 15% off helps with sales? For the most part for me I don't find too much of a difference in sales but really wanted to hear what others have to say?

Buyer can’t see Request Total when adding items to cart. What to tell her?

USA buyer, buying my items listed on .Com.I know I can tell her to just pay for all items and I can then refund the difference through PayPal or I could make a special listing for her (don’t want to do that, can cause worse problems), any other sugge...

SOMETHING HAS TO BE DONE ABOUT THIS...

Good morning ebay community, buyers and sellers and friends! I had my account restricted this morning because Ebay sent me a message stating that my 1982 Small Date Doubled Die Reverse was a fake. REALLY? A FAKE? Why, because I choose not to send it ...

Chinese Sellers Stealing & Selling Others Intellectual Property while EBay stands by doing nothing

EBay is becoming just as bad as the thieving Alibaba website. I produce and sell 3D resin models. But I now fear listing them on EBay due to the insane amount of stolen models by nearly all the Chinese Model Sellers on EBay. Why does EBay allow all t...

Can’t find item i’ve posted when i search

I’m getting frustrated. I randomly audit my ads to ensure they are coming up, that key word searches work, and to assess competition.Today i type in ‘Lego batman city cycle’ in the search bar find my ad titled: ‘LEGO 76053 Gotham City Cycle Chase Bat...

Creating return label from Lithuania to Canada

Hi was anybody able to create a successful return label for a buyer from Lithuania back to you in Canada?If yes what services did u use?Thank!!!

Nothing but dishonest buyers if you don't ship with tracking?

Hello all, This is my first post here (I think), and may very well be my last. I have been using eBay since roughly 2004-05. I can't remember my original ID, but I made it when I was 14, so I can't remember the login details, let alone the e-mail I u...

GST/HST/PST and INCOME TAX for eBay Sellers

If you sell your own used personal items on eBay (and elsewhere) this thread is not for you. Sales of used personal items are generally not taxable. Here is a quick summary of taxation rules in Canada as they apply to sellers who purchase goods for r...

ebay phone lines are open

Finally ebay has opened their phone lines at least for dot ca. Too bad they cannot find anyone competent enough to use them.

German Customs, what does one need?

I've heard German customs are very thorough when it comes to inspecting parcels. What sort of paperwork do I need to get a used DVD processed quicker? My last shipment (which was my first) I sent a packing slip both inside and outside the package. Th...

Resolved! How to request: limitations selling multiple similar items

just puzzling over how to best do this, forgive the stupidityI have a truckload of loose action figures, including many duplicates which are the same but maybe not exact due to condition (scuff, loose joint etc)I had considered putting them as variat...

How to add something to Description of all of my items?

I would like to add something to Description of all of my hundreds items.For example :"Due to covid-19, it may takes a bit longer than usual to arrive."I do not want to add it one item by one item, it takes time.

Resolved! Message about $5 discount

I had a sale by a new buyer last night, and there is a message on it saying that the $5 discount didn't go through and giving me the code. There is nothing I can do about that can I? What should I tell them to do? I presume it is an eBay discount not...

Stolen Property on ebay - Macbook Pro

I just saw a listing on ebay for an iCloud locked Macbook Pro.The serial number was shown in one of the pictures.When I checked the serial Number on CPIC stolen database it came up as stolen. CPIC website: http://app.cpic-cipc.ca/English/searchformpr...

USPS delays and lost parcels, "inbound out of customs"

Hi everyone, I know there are significant delays due to COVID-19 in both Canada and USA. Even during strikes, it was never this bad in terms of mail delay. Has anyone noticed that USPS is tragically unorganized and slow as of late? I called USPS twic...

Resolved! About Possible Promotion for FVF Discount

I seem to recall that someone posted that there is a current promotion which gives the seller a reduction on FVFs but I can't find the post. Does anyone know if there is a such a promotion going on at this time?

only way to login is using the one off password

today, l cannot login to ebay. l get as far as entering my password, then is says, error comeback later. So, l got in using the one off password to my cell phone. All’s fine this way, l can get in. so, l suppose this is what l have to do in future no...

PROBLEMS SIGNING IN

tyler@ebay Hi Tyler, I'm having problems signing in to access features on eBay like seller hub or switching from one account to another when I am on Internet Explorer and Google Chrome. It finally accepted my sign-in on Google Chrome. I keep getting:...

Resolved! About FVFs and Discounts

When an item is listed via Best Offer, does the seller pay final value fees on the original price or the discounted price?

Anyone else missing sale notifications again?

Had a sale 2 hours ago, still no notification, Paypal one came through.

Alberta Gov. "considers" No Returns Policy

Pro's and con's on both sides of this argument!! https://globalnews.ca/video/6961926/alberta-retailers-told-to-consider-no-return-policy-amid-covid-19/ -Lotz