Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Dropping parcels in post boxes

I have read on Canada Post's website, as well as these very boards, that you are able to drop your parcels into the big red post boxes instead of taking them to the post office (provided they fit, of course). I take all my outgoing parcels to the pos...

How can PayPal accept an e-mail as part of the address?

So I sold an item to a buyer in Nanaimo B.C. yesterday. But instead of putting a street number & a street name they put in their e-mail address. How can PayPal accept an e-mail as part of the address? They need to be more thorough in checking that ad...

Canada Seller, Ships from Canada, List as US Seller?

I was not sure how to title this. I am a Seller in Canada. I ship everything from here. List on Ebay.ca, because Ebay reps told me my items show on .Com & .Ca. I was paying the Ebay.com store price for a while cause I accidently signed up there, but ...

"Volume discount" sale, how do buyers know what items are on sale?

I just started a "volume discount" sale on 500 items (the max).NOTE this is on .COM I can see when a buyer goes into a multi item listing it tells them the various volume discounts (which will never work because they won't want to buy multiples of th...

PayPal packing slip

I have recently noticed that when I print out the Paypal packing slip that there is unnecessary information now being printed at the top and bottom. The top has the information that is usually at the top of Paypal pages, et. My Account Summary, Activ...

Wow where have the 500 or 1000 Free Listings Promotions gone to

I have not seen a 500 or 1000 Free listing promotion offer in ages. It use to help abit having that extra few large listings promotions I guess times are hard on Ebay to offer these Promotions on regular basis as they once did.

US State Tax Paid by Foreign Buyers is a “Windfall” for American States and eBay!

In eBay's October & November, 2019 announcement eBay.ca said:"Please note the applicable tax will continue to be paid by the US buyer and as a Canadian seller, you do not need to take any action." If that is the case, why did a Japanese buyer have to...

The RIGHT way to ship items

Just thought I would drop a little note here in case there are newbies to eBay who have questions on shipping items. We run a facebook group for resellers and I often see people asking how they should pack items - from mugs to posters to shoes to chi...

My rant for what it is worth.

You know the old story of the person banging their head against a brick wall and being asked, "why do you do it?" The reply being, "because it feels so good when you stop." That is exactly how I feel about my recent dealing with the automatons at eBa...

Shopping cart in store?

Hello, this is my first post, I beg patience if I don’t word this exactly right. I used to have a store, years ago, but have recently opened another to help a family member liquidate her mother in law’s estate. Anyway, I have had two US buyers buy mu...

Delivery Delay on a Batch of Packages Due to Weather- Can Seller Shipping Defects Be Removed?

I recently sent a large batch of packages with ChitChats from Vancouver to Ontario (4 to Toronto area , 1 to Ottawa area). All had a Canada Post Regular Post delivery timeframes indicated (4-7 business days). We had a snowfall last week so it delayed...

Resolved! Transaction number for non-tracking packages

A while ago I saw that someone said they put in a number for a non-tracked package, I think they said it was beside the price, can someone tell me where that number is? Is it "order number", "Authorization code"?

Resolved! Strange watcher numbers

Is anyone else seeing strange numbers in their watchers amounts? Beginning on the first page I have a couple of 10's, then a few 9's, then several 8's and so on until it gets to lots of 1's and then 3 pages of zeros. These are all in systematic order...

Sometimes it pays to pick up the phone

Pre phone call:-Got an ebay preapproved return request, buyer says they changed their mind they wanted a different lot than the one they purchased and apologized in the message in the return request.-A few minutes later they purchased a larger lot, p...

Resolved! Review Sent Offers not working

I have been using the Send Offers option lately, and having some success with generating new sales. However, after making the offers, there is no tracking of what offers were made. The option rightly appears called "Review Sent Offers", but no data i...

Why do Canadian shippers to the USA pay a VAT tax on our seller account

Why do Canadian shippers to the USA pay a VAT tax on our seller account? I pay 32.40 C for my USA store as a Canadian. I was told that the store is 21.95 US and that would make it $29.40 US and then Ebay.com adds a Vat tax of 3.18 Why do we Canadians...

Resolved! This is not my day, another wrong address. What do I do?

On top of the previous posts about an incorrect address to France, I now have buyer asking for a refund for an item not received. As I always do, I apologized and then copied and pasted her address on Paypal and asked if it was her correct address. I...

Resolved! Shipment Delay Requested

Buyer has paid for an item, but requested a one-month delay in shipment while they travel abroad. Is there any way to do this while avoiding the late-shipment black mark?

Unpaid Item Dispute

I sold an item on eBay back in January. The buyer sent a paypal transfer, then cancelled it after I shipped the item. The buyer also requested a refund because of a false claim that the item was not as described, the dispute was resolved in my favour...

Fake buyers everywhere.

Using the auction for any item of value results in the top bid being fake most or all of the time these days. Ebay, you need to fix this.

Wrong address

My husband just mailed a package to France for me, now I get a message from the buyer to say that the address is wrong. It was mailed with small package rate. He is on his way back, hopefully it hasn't gone out yet, but how do I change the address on...

PayPal Canada Policy Updates

email received from PayPal today outliningAMENDMENTS TO CERTAIN CANADIAN PAYPAL AGREEMENTSincluded in this update is the following: "We are establishing that if merchants refund (partially or fully) a transaction to a buyer or a donation to a donor, ...

vintage photo glass plate negative. A question.

Have a large amount of 100+ year old glass plate negatives. Among the images are a couple of the "on a bearskin rug type" images. What do?

About Layaways

Is there a way to do eBay layaways within the system? It's easy for me to take a downpayment and then issue PP payment requests when the buyer is ready but does eBay have a method for this? I'd really like to agree to this buyer's request.

This message is a glitch: Update your listings now to ensure they comply with recent security, polic

I got both a email and an ebay message with this title: Update your listings now to ensure they comply with recent security, policy and listing requirements updates. Inside the message is:Hi ricarmic, Some of your listings need to be updated in order...

Resolved! New Taxes to the US ??!!!!

On my 1st sale to the US (California) in a long time, My sale and payment info shows I’m paying a tax…on already slim profit margins on what I’m selling… I’m Canadian, Selling in effect personal items that should be except from GST or provincial taxe...

Promo Feb 8-9 - 3 Items Zero Fees

his just showed up in my personal email. Began last night at midnight. It was also ready to be activated in Seller's Hub but no sign as of yet of an email in eBay. For all that qualify, good luck. TERMS AND CONDITIONS *Insertion and optional advanced...

Couple Shipping questions

Couple shipping questions as a seller If you offer free shipping. How are fees handled, does Ebay not collect fees on shipping when shipping is free? I don't see UPS as a option when creating a listing. How does one notify the buyer that this is the ...

Resolved! Shipping cost cannot be calculated. Please enter a valid postal code.

Ok, again an issue with eBay $%?& shipping calculator. I enter the box dimensions and weight, select shipping service to USA from Canada and save the listing .... without any error message. But in the listing, if I try to ship to USA, it always says ...

ChitCats Tracking

For those of you that use ChitChats, what tracking number do you enter in ebay?Chitchats provides a link to their internal tracking (I'm guessing that's for the seller), but they also provide a tracking number that goes to the Canada Post website, bu...