Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Free Shipping

I am feeling kind of stuck right now and not sure what to do. Ebay really pushes offering "free shipping" but they also push tracking your shipments but tracking outside canada is crazy expensive. I have two international customers open a case becaus...

Hmm buyer email address no longer in PAYPAL or paypal email messages...

I probably missed the announcement about this, but I had occasion today to need to contact a buyer about a returned item (sent back in February!) that I couldn't use the ebay messaging system for because it was past 90 days and saying anything about ...

Resolved! Shipping postcards and photos

Hi everyone, I have recently started selling postcards on eBay.ca. I used special self sealing rigid mailers and acid-free sleeves when I ship. These mailers can be sent via regular post (with a stamp) for usually about CAD$1.00. The issue I'm facing...

Gee, Ebay's favourtism towards Buyers

I can't even leave neg feedback against buyers who don't pay? I have 5 total in 2 weeks alone. that open a dispute is completely useless since it doesn't show on the member's profile the number of unpaid strikes. it is a hassle to configure the requi...

PAYPAL Important Update: Upgrade Your Browser... IS THIS LEGIT?

To meet the new PCI Data Security Standard (PCI DSS) required by all websites that hold payment data, PayPal will no longer support outdated web browsers.During this shift, your personal financial info will remain secure. All you'll need to do is upg...

Ebay "sales summary" section of left-hand side of "my.ebay.com" page disappears

Up until about a week ago, I used to see this on the left-hand size of the page. Now what I see is nothing but my "Purchasing" activity (which used to be above sales and collapsed) on the left and I have to scroll down to near the bottom of the page ...

Item says deliverd but buyer says he was gone on vacation and says post office sent item back.

Hello, I sold and item from Canada that was shipped to Germany. It was delivered on May22 with confirmation. The buyer contacted me on June 4th saying he was gone on vacation and that the post office has sent the package back.... That if i receive it...

Sold listings not viewable any more...

When something sells I usually click on the link in paypal to see the item. Now I get: "The listing you’re looking for is no longer available. Check out this similar item we found for you. " I don't want to look for a similar item! I want to see the ...

Resolved! Canada Post Solutions for Small Business questions

Prior to eBay moving to Shippo, I never had a Solutions for Small Business number since I didn't need one. Any labels I needed I did through PayPal, which I always understood to have better discounts. Now that both Shippo and PayPal seem to require o...

Late Shipment Rate

Because of low sales and busy full-time work I have forgotten that Seller Dashboard existed. A buyer recently told me that her book still hasn't arrived after 4 weeks, but she was agreeable to waiting for another week or so, but because of this messa...

It really bugs me when ebay recommends a price, give me a break.

When you list something brand new, ebay recommends what you should sell it at. Where did they get that number from? When I list something I compare it with what is listed and put it near the middle on the lower side on .com and on .ca it is the lowes...

'As of June 30th, 2018, Seller Hub will replace our selling tools, Selling Manager....'

Looks like opt-out will be retired. Seller Hub will be mandatory.

Buy Shop Canadian

As questioned in the weekly chat: @happy_pigeon Please don't take this personally, but, Piffle. The sellers included in the Shop Canadian listings, offer Free Shipping (high caliber and excellent service doesn't seem to be a requirement) - once I dis...

eBay is phasing out "View Counters" on Listing Page

It looks like is eBay is phasing out the views counter at the bottom of the listing page. Some of my listings show 00000 in the counter while other listings are completely blank with no sign of the view counter. I have a feeling that eBay wants a mor...

Reminder: Weekly Chat is open

Howdy - The weekly chat is open now for your questions. Head on over and I'll see you tomorrow! Tyler

Resolved! Shipping calculator is broken

Hello, The shipping calculator doesn't work on my listing for US buyers. I selected 'Canada post international parcel - Surface' as the shipping method for US buyers, but no matter what ZIP code a buyer enters, they receive an error: "Shipping cost c...

New listing requirements are expanding to additional categories

Hi, all. In case you missed it, the most recent Seller News article talks about how the product-based shopping experience categories will be expanding in the future, with details to be provided in the May 2018 Seller Update. Please use this thread fo...

Return option deprecated?

I am getting this message every time I try to relist. Deprecated is not a word I use every day! I looked it up and it is "disapproved". Apparently my return policy on my listings doesn't include International returns, and rather than have to change e...

Paypal Payments

Received a payment today from a customer. The details show the correct amount of the sale but for shipping and handling shows a total of 0.00. Then the final total is displayed with the shipping amount included as it should. To my knowledge have neve...

I can't see how many views my listings have

For the past few days, 17 or my 44 listings are not showing any views even though prior to that they showed the number of views. The listings are showing watchers, but just have a -- (double dash) for views. The other 27 listings appear normal. Glitc...

Please help: there is wrong invoice in my seller account!!!

Hi, ebay employee and ebay sellers:I was back to work on ebay and signed a subscription for anchor-store on May, 1, 2018, I have more than 3K listings at present and I total sold in May is no more than $200. But in my invoice EBAY charge me with CAD$...

Where has the search bar gone in our stores..???

I have gone into my store a few times, and the search bar is gone.. This is a pain, for buyers I am sure as they will have to weed through many items, But it is even a bigger pain for me when I want to sell a similar item, I have to take so much time...

Need help with my store

I am finding that my store is such a mess. When I open it, the 12 items I have listed on .ca come up first every time, even though the other 680 are on .com. All the shipping is shown as the Canadian rate, but I am opening my store on .com. In my cat...

What happens if you know an ebay buyer died?

I hadn't heard from one of my best customers in quite a while (about 8 months). I know he was not very well, had Parkinson's among other things. I googled him and came across his obituary. Does his account go dormant or should I mention it to someone...

Seller Hub FAQ links do not work in either E11 Browser or Firefox 60.0.1 (64-bit), anyone else?

Is their a common solution to Seller Hub FAQ link problem?

How do Chinese sellers afford free shipping?

It's obviously a very cheap method, as it can take 6 weeks to arrive. The packages have pre-paid labels, some through Hong Kong, some through Singapore, some apparently direct, obviously they are paying something - I've heard they get volume discount...

Resolved! 'Start Using Seller Hub' but I cannot.... yet.... when?

I'm dying to have at Promotions Manager available only through the hub which is coming today. Except it isn't here yet. I've been trying since 6:30 am CST. Do we have an ETA? If it won't be available until later in the day, how much later should I tr...

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In actual news, can someone explain the implications of this to ebay Canada sellers?

I am at risk of exposing my ignorant underbelly again. Can one of the Ebay Canada Discussion Board's Big-Brained Boovs please explain to me what implications this stands to have to ebay Canada sellers? I do doubt many of us are routinely exporting in...

E-Bay Bucks 8 X Offer

I received this offer by E-Mail today June 3 to get 8 times E-Bay Bucks when you buy on E-Bay and when I went to activate it is expired on June 1 so it is all over 2 days agoJust a an other glitz in the great system to go along with the others.

How do I add a tax ID number on ebay.

I have recently decided to come back and sell on eBay I now have to charge sales tax . I can set the tax rate but how do I show my tax id number to buyers so it does not look like I am doing something which could be considered fraudulent ?