Seller Central

Need some advice re a return

I sold a Sterling silver (was marked 925) bracelet last month. Yesterday i got an item not received notice from eBay. When i checked it was for this bracelet & there was a message from the buyer saying she was disappointed as when she polished it, it...

Resolved! does anyone know how ebay calculate gst on fees?

does anyone know exactly how HST on ebay fees are calcuated?on a sale of $31 the fees are $3.21 for a store they should be $2.79 + 13% .46 = $3.15can anyone answer this question. I called ebay and spoke to Reg said she doesnt know. she tried to find ...

Pictures Disappearing From Listings

I have noticed another glitch in eBay the last 2 days. Pictures are disappearing not only from some of my listings but also when I am searching for items from other sellers on eBay. Very annoying as showing pictures sells your items more than just de...

How can I offer free shipping top both Canada and USA?

A lot has changed over the years at eBay. I want to sell something and have free shipping to both US & Canada buyers but there does not seem to be an option for that. I don't care that I'll be losing money; I just have to clear some items out - if th...

It's easy to make an eBay seller happy!

Bought some IK EA furniture to update my guest room. Only an eBay seller would get so excited about the nice really thin but strong cardboard inside the boxes! Took the best part of 2 days but managed to put the 6 drawer chest together myself. DH kee...

Closing then re-opening store

Just wanted to share a little something I hope will be useful & save you all some money!I have 2 stores (one Premium Yearly & one Basic yearly). My Basic store yearly contract ends on Sept 1. I wanted to make a change now that there's no more early t...

'eBay to Launch New Question and Answer Feature'

This is interesting. http://www.ecommercebytes.com/2017/08/10/ebay-launch-new-question-answer-feature/ I wonder how it will work. Like once it's implemented. Providing it applies to ebay Canada.

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Can I list an item in the US from Canada but in US dollars?

My previous attempts have only allowed me to list in Canadian dollars that Ebay will convert to US dollars for US customers. That means that I can't list a round number (for instance, $300.) on my Buy-It-Now listings. To me, if it's not a round numbe...

Resolved! Question notification does not go away

After answering a couple of question from a potential buyer, the notification is still there. Does it take awhile to disappear, or is there something I can do to make it go away? Tia(thanks in advance)

Anyone else having problems listing??

using .caFor 2 hours now spinning "creating listing" this is right after entering the title, scrolling down to "Continue without selecting a product" (98% of product info wrong)I have phoned and reported but very if/when we get to it attitude. Do I e...

Shipping To The USA from Canada, Can I use Oversize Letter Mail?

I have a lot of products I want to sell internationally. Technically, they fit as an oversize Letter Mail to the USA, but it is not paper. Has anyone used this service before to ship goods to the USA? What was your experience like? Have you ever rece...

Fixing images using the revise item image loader on .com

Having major issues with images for .com listings. Both show in Turbo lister but only 1 seems to upload to Ebay. I can muck around with TL, delete all images, readd, synchronize, and both images will be on the listing. I am trying to revise the image...

Do any other eBay sellers out there still show a 20% discount on FVF yet are only getting 10%?

I posted in April that my seller status still shows I'm to get a 20% discount on Final value fees 2 months later yet eBay is not honoring what's noted on my seller dashboard? Anyone else have issue with this??

Payment Reminders: auto-generated

Has eBay changed its policy on the auto-generated Payment Reminders sent to buyers? It used to be one was sent 48 hours after purchase if no payment has been submit. Today, I see that hasn't happened when it should. According to my Sales Record which...

no recourse to refute lies

I had an item 5 copies of a photo magazine cover and sent them to a friend which I have done for years Now I get them back and list on ebay and some buyer says it is a fake and a photo copy .If he is not happy and wants to return item no problem but ...

'Sell as a Lot'

How does it work, to 'Sell as a Lot'? I've tried for the first time today and every time I added it to my multiple-qunaity item listing, it didn't 'take'. I had ten that I wanted to group together.

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New "Item Sold" Notification Email PT II

Just noticed that of course, not only is the buyers name/address missing from the new notifications but, the eBay sold email only shows the item cost, Nothing at all about the shipping/handling/etc. Example. eBay Notification Email Congratulations, y...

Where's Waldo? I need him.

OK, I give up, and I'm so busy today I admit I don't have the time to look through all the recent shipping threads to find this information. So guys, where did Light Packet labelling end up? Is there still anywhere a beleaguered eBay seller can get a...

Resolved! Uggghh another change? Can't "hide" listings while on vacation anymore?

Hmmm I'm starting my "summertime ebay holiday" and changed my store over to the option on the vacation settings screen (on .COM) which now says it prevents buyers from buying the items. It doesn't say that it hides the items anymore. Since I applied ...

Promo 500 Fixed or Auction Aug 4 to 10 CDN by invite

Create 500 FREE auction or fixed price listings Start Date * End DatePay no insertion fees on up to 500 listings. Excludes 1-day and 3-day duration. Learn MoreAug. 04, 201711:09:25 am EDTAug. 10, 201711:59:59 pm EDT

How do I PM tyler at eBay?

Asked tyler a question on today's weekly chat and have to send him a message. How do I send a message to him? Having a senior moment here I guess.Thanks!

The July 2017 invoice, FVF, Store fee and GST

Just got my invoice for July, 2017..... and it took me a while to figure out what the numbers meant.. The new fees included ....... Final Value fees..................................$____.__ Subscription and one time fees........$ 314.95 ------------...

Resolved! Snap Ship

Today I was unable to get Paypal to print a shipping label - after shutting down & trying 2 browsers, I gave up. I went to Canada Post website - they have (new to me) Snap Ship with a promo extra discount when you use it, until July. An expedited par...

No More Name and Address on "Sold" e-Mail

Whenever I saw the e-mail that I had sold something, the first thing I would look at was whether the buyer was in Canada or the U.S. The last couple of days, the e-mails I've received simply state "Congratulations, your item sold and it's been paid f...

Another way for Ebay to filter listings they show - off the US boards and gets more scarry every day

"We are going to create a filter that allows buyers to look at only those products that have free returns, and only those products that have returns. "We think that's a great way of delivering on a new kind of buyer expectation. ... "Our sellers then...

Resolved! need help with return

A buyer purchased a book from me and then found that she already has it. She wants to return it, I am fine with that, but I need to know how to go about it so that I get me fees refunded.

Do you get an acceptance receipt for tracked parcels at the Postal Outlets?

I have been taking my parcels to the same Rexall postal outlet for over 10 years. The staff changes often but there is always one experienced person on duty who can answer questions. Whenever I have a tracked packet or an expedited parcel, I always a...

10 Offers on Best Offers

It occurs to me that allowing ten offers on Best Offer backfires more often than it doesn't. Where I would once counter with my best Best offer (because the buyer and I only had three chances to work it out) now I counter with my ninth best Best Offe...