Seller Central

Resolved! International shipments Chit Chats Asendia Priority Tracked to EU post July 1, 2021?

Does anyone have any experiences of shipping with Chit Chats using Asendia Priority Tracked to EU (such as Germany, UK, France, etc) after the July 1, 2021 changes? On a recent order, the buyer paid VAT and eBay provided the IOSS number. On Chit Chat...

Resolved! Promoted listing mystery!

There is something that is bothering me on my page and I can't figure out what the issue is - it's not a big deal but nonetheless, I am finding it irksome... I have 935 listings - 934 of them are eligible for promoted listing - so what is the other 1...

Europe VAT?

So I just saw this "warning" when I was about to print a shipping label for Germany... Please be advised that Canada Post has not yet updated their services to follow the new EU VAT regulations (IOSS) which went into effect on July 1, 2021. If you se...

Final Value Fee CREDITS??

Transactions don't always go perfectly, and in the past eBay did not necessarily charge us when they went south.That seems to have changed, Refunds and creditsYou’re responsible for final value fees whether you complete a transaction or not, but in s...

Help with signature

Can anyone help me identify the signature on this piece? thanks.

Buyer claiming they never received item despite canada post tracking saying delivered.

Auction ended Feb 13, shipped the next day, tracking says it was delivered( via the canada post site, not eBay’s buggy tracking) feb 21.Buyer waited until March 31 to message me and asked where the item was.I opened a ticket with canada post, they tr...

Unable to list new item because shipping service keeps disappearing

This is the second time I have encountered this bug. On listing an item, I get an error message saying that I need to select a shipping service, except when I do, it disappears right after clicking submit button.https://youtu.be/2nxYu1998u4Screen rec...

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buyer changed their mind on returning for partial refund

Buyer has changed her mind on returning and wanted partial refund, I agreed but now we both don't know how to do that. Does the buyer have to cancel returns? first then ask for partial refund? Please help someone.

Is anyone having constant non payments or buyers asking to cancel orders after they win auctions?

Hello, the title says it all, Im really struggling with this and not sure if I want to keep selling items on ebay if I cant rely on consistency. Im at about 50% of the time right now where buyers just dont pay, or ask to cancel after the fact. Are th...

Ebay Returns and Shipping Cluster

I am fairly new to ebay and shipping and the post office, but here is what is going on in my situation. 1. sold a star wars comic for $134.99 + $18 for tracked shipping. so the buyer paid $152.99 in total.2. i got to post office, and shipped the book...

Partial refund

I sold multiple items to a single buyer, left feedback, printed out the orders, marked them shipped, and then went to pack them.One was missing.I shipped the other two immediately and Messaged the buyer that I would refund the third.However, I don't ...

Free items

Can ship an item tracked , but if post man forgets to scan the tracking when delivered , then you are giving your stuff away for free !!Item was shipped with tracking , possibly lost in mail ?? Posted track number and item did not show delivered.Ebay...

Canada Post shows item picked up 4 business days ago but eBay says not yet delivered

Item was shipped out and a "left for pickup" at post office card was left after a delivery attempt. It was eventually picked up on Monday the 9th by the buyer, and now it is Thursday and eBay still says it has not been delivered and thus is holding m...

Combining items into one listing?

Hi! So I've been selling on ebay for about a year or two now, and mostly just been putting up singular listings. However, I'd like to make a listing that allows a drop down menu to select items, like I've seen some other sellers do. For example, I ha...

Purchase and print FedEx shipping labels directly on eBay Labels

For anyone that hadn't spotted todays announcement, it is now possible to purchase FEDEX labels from within eBay. In checking with their shipping labels team the labels are not tied to a shipping calculator but do offer substantial savings. Enjoy dis...

can you block customers from out ports in labourdor and newfoundland and same with very very far nor

i have been getting a few orders lately which i lose money on each order about three a month- they are always from northern outports of bc outports from lab/nfld/ and a few new Brunswick locations these locations always have even for small packages f...

Buyer wants to use their prepaid shipping label via UPS - nearest UPS is 3 hours away

Buyer said they wanted me to use their shipping label, i told them ok, but has to be a canada post label. The buyer paid and sent a UPS label and said they would schedule a pickup. I don't have a civic address; just a township and section number. tha...

Resolved! Sellers: Did Canada Post Raise Their Rates Recently?

I started selling over the summer here on eBay Canada. I sell movies and music albums in any format. This venture is a hobby and to make a little money on the side. The issue I'm having is with with shipping a single DVD or Blu-ray to the United Stat...

Manage Payments for Canadian sellers registered on .com

I currently have an account that is registered on .com eventhough i am a canadian seller. Since switching to managed payments, ebay is not able to verifiy my business documents because they are not USA documents, they are Canadian. I've spoken to mul...

Quarterly Shipping Supplies Coupon Discontinued??

I signed up for a Basic store subscription a couple of weeks ago. It was my understanding that this included a $35 quarterly shipping supplies coupon on the eBay Shipping Supplies Canada store. After receiving no such coupon I reached out to eBay for...

Best offer being Automagically added to listings.

We've all heard random reports of items suddenly having best offers added mysteriously. On my Hub page, from past views I had approx 600 to 800 with Best Offer added. In checking today I suddenly have just over 1000 out of 1250 that have best offer a...

Can't find unpaid item button.

I have a buyer that is not paying. Haven't had to do an unpaid item in ages and can't find the option to do it. Can anyone please tell me how to find it. Would be greatly appreciated. Thanks!

Canada Post, this time it's good (or will be next year)

Canada Post today unveiled its new leading-edge zero-carbon parcel sorting facility that will have the capacity to process more than one million packages a day. The Albert Jackson Processing Centre will be a key hub for the company's national network...

Resolved! Is there a way to view a monthly or yearly breakdown of sales in Cdn funds?

The sales overview page shows only my last 90 days sales in Cdn funds. The sellers dashboard gives me a monthly breakdown in US funds. I just realized, even as a small seller, I have to report my sales to the CRA. So how do I get a breakdown of my sa...

Top Rated Seller sales numbers way off

So I'm working my way to top rated seller. I am well past the sales amount, just not quantity. But the sller dashboard reflects thousands less in sales and dozens fewer items sold. Can anyone shed light on this issue?

How to get PayPal in USA?

Hi folks! Was anyone able to get a verified US Paypal? For the business purposes, to get money in and out. For that one needs a SSN otr ITIN. DId anyone manage to finish that route and get one?

"Late Shipping Defects" due to Canada Post Delays

Hi All, I wanted to post about a less than favorable experience with eBay defect resolution I had yesterday. I currently have a 1.33% "Late Shipment" rate on my account. This is due solely to Canada Post issues this season, likely due to the Christma...

Anyone else having trouble printing labels with Shippo this evening??

Hello,Anyone else having trouble printing labels with Shippo?? I have two recent sales I've been trying to print labels for and both I have tried repeatedly and get the dreaded spinner that never ends! Anyone else having trouble this evening?!? I hav...

Changing a Listing (adding photos, etc) resets views and creates new listing

Hi, I'm new to eBaty selling and I did not know that if you make any changes to your listings now, that it resets the views and watchers and wipes out the listing and creates a new listing. To me this is dumb. I am not creating a new listing I am mod...

Canadian ebay needs to ship from the USA

Good day fellows, Question for the experts. I am a Canadian ebayer. I live in Canada (close to US boarder). I am plannig to get and store my product in the US. I also plan to ship it from the US. Can anyone point in the right direction for the most e...