Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Negative Feedback with Incorrect Information- Chances of Removal?

I sold some face Cream which has an expiry date in 2024 (confirmed with manufacturer) - the batch code reads 2205 (shown in the listing photo) - which, upon receipt, the buyer interpreted as an expiry date May 2022, because they didn't think it smell...

INR Abuse and Exploiting of Ebay's TOS

In regards to a recent Item Not Received Return Request and how I attempted to bring certain concerns to Customer Support at Ebay. I sold an Item -- a video game (loose disc Nintendo Gamecube game). Item was sold and shipping method was Canada Post -...

International seller, need your help guys!

Hello everyone, I just sold my first item on Ebay.com as a seller from Pakistan and now I have to ship the item. I just have no idea how to go about things.. when I go to my profile to BUY the label this is the message I am seeing: ''Your ship from a...

Resolved! SHIPSURANCE BEST ADVERTISING

Hi all, We had here several conversations about 3rd party insurance. I was always against, and preferred the famous "jar insurance" (yes, I must admit, I did some expceptions, because sometimes I sell really very expensive items, so to just "sleep be...

Account Restriction for Verification

My Account has been restricted for over 2 weeks now. According to my ebay messages they indicated that once I send over the information it should take 3 days for them to confirm. Like I said it has been over 2 weeks. I called an agent and they confir...

Canada Post online customs form sender autolookup seems to be broken today

When I put in my address, autolookup shows it but when I pick it it changes it to some address a couple 100 KMs away. I put in my neighbours and it picked a different address a couple 100 kms away. The PO had to over-ride the address (even though I m...

No sales for 3 weeks..

I have close to 300 buy it now listings and have not had a sale in three weeks...I check similar stores and they consistently make sales...I've lowered my prices, offered free shipping, spoke to ebay about it and still nothing.I'm really starting to ...

Time away auctions and store shipping settings

I am looking to go to the summer cabin and will be running auctions of smaller items and cards that can travel safely. I am able to meet my committment of 2 day shipping and handling times for the auctions that I plan to run. My store will be on time...

Ebay Features for eBay Canada

What other features would you like to have access to on eBay Canada? A few that come to my mind below. CouponsReduced shipping fees like dot com sellers have with EIS. With no International selling fee.More/similar payment optionsFully functional cal...

Why is expedited pkg cheaper on Snap Ship than eBay labels? Thought eBay had bigger discount

Expedited parcel going within province 40 x 30 x 7 cm, weight 285 grams is 13.59 Cdn on eBay but only 12.07 on CP Snap Ship. I thought we got a larger discount now on eBay? Can anyone explain or have I misunderstood about the seller discounts? I only...

Ebay Cancelled a Sale Because Of An issue With The Buyer’s Account

I had a sale on (Friday May 5) for a piece of jewelry. The buyer has 8 positive feedbacks in the past month. They used a forwarding address in Portland Oregon. I have sent to that area many times before, so thought nothing of it. The buyer paid right...

Item Not received - Did I make a mistake somewhere

Hello,I am new to the selling side of things on ebay, having decided this was the year to get started on that. I mostly want to stick to video games for now and move on to other things as I learn the process. I started with 10 items on auction, 9 sol...

Fedex Shipping Label to the UK: No Customs Form?

I purchased a Fedex shipping label for an order to the UK for the first time today. To my biggest surprise, the label only had the address of the recipient on it. A few weeks ago I sent a package with a Fedex label to Greece and there was a separate ...

Intellectual Property Rights Threat

A few weeks ago I posted a jacket for sale on eBay. It's a jacket that someone gave to me and I never wore.I found a prior posting for the same jacket that had sold so I took their listing title and used that. The jacket is made by Orvis and is a bom...

Resolved! found a special candy

hey guys,Please nobody make fun of me if this is a dumb idea. But found something real unique in my bag of maynards gummie bears.I found a brown gummy bear which I believe is result of a perfecly even blend of orange and green.I once saw a silly webs...

Seller currencies

I am in Canada and have an eBay store. How do I change my prices from Canadian to US dollars. Thank you.

Can't add photos to listings

Been over a week when i open a draft or revise a listing, the photos part doesnt show up. I need to spam refresh the page until it show. It's like it doesnt properly load the page. Anyone else experiencing this or my computer is dying? It's really a ...

"Save 75% off trading cards final value fees" promotion not applied

I activated a promotion from the ebay landing page that expires May 7, 2023 to receive 75% off trading card final value fees for items listed after the promotion was activated, for up to 20 items.I have sold several items that were listed during the ...

Resolved! Are ebay messages working? I have a possible cancelation and have still not heard from my buyer.

Yesterday I had a buyer say she bought wrong size and did I have the item in her size.I replied to her immediately through ebay messages and said I didn't have any more and asked her if she wanted me to cancel but have not heard back. I have also sen...

Downgrading your store level

For anyone considering downgrading their store it is VERY important to remember when renewal date comes up it is done AUTOMATICALLY. There is no warning. It is noted in the fine print with the previous renewal. You are able to upgrade at any time but...

Authentication feature at what value

I knew back in the day that high end items like running shoes or some clothing had to be Authenicated by Ebay before it would go to the buyer. Then Ebay introduced on cards of $700.00 or more.Now though seems they started with cards of value $250.00 ...

Canada Post Expedited Lite for Collectibles

Noticed we could not post on the announcement thread so. Here the announcement: https://community.ebay.ca/t5/Announcements/Introducing-Canada-Post-Expedited-Lite-for-Collectibles/ba-p/494115 For those not knowing, eBay acquired the trading cards plat...

Canada Post Expedited Lite for Collectibles

Just got email on this new idea by Ebay to offer with in Canada cheap tracking with Canada Post3 questions i have1) How many sellers will use it2) How many buyers will pay say $10.00 shipping cause online it shows as estimate the cost then need to ad...

tracking required , not required

Hi , so I guess my question is why does Ebay allow and accomadate shipping options with NO tracking included and then hold it agaisnt you becuase the customer didnt pay for a tracked shipment ? sent item from Nova Scotia on April 3 to the united king...

listings

listed several item today noticed half went to ebay.com in american dollars and says I don't ship to Canada and only ship to the US. It;s the other way around I ship to Canada not the US is there any way to change this

Question about buying my labels through ebay

I have been buying my labels through Canada Post SnapShip but today I purchased a label through eBay which I haven't done in years. Two questions:1. Does eBay automatically send an email to my buyer saying the item has been shipped? Or do I continue ...

Printer suggestion

I print a label only once in a while but i'm tired to have to go to nearby stores for it. I'd like a black ink only one to avoid having to pay for ink colors, i'm not even sure if it exist. All the printers i see online are $75 and over. It's just no...

Buyer fraud? Requesting gift cards and sent direct paypal payment

Seller: meBuyer: (no longer registered user)item: $50 boots Buyer messaged me about the boots requesting I respond via email/text... responded via email and she requested I ship the boots overnight and send $200 of Steam wallet gift cards as well. Sh...

Why do I keep getting an incorrect date?

Sold an item this morning and this date comes up, this keeps happening. Date sold: Jun 04, 2025

Resolved! Confused about auction visibility when selling (because I'm not getting much at all)

Hi folks, I've noticed my auctions are not getting very many views despite matching the right keywords (I sell painted miniatures for Warhammer so I use things like "Warhammer 40K Painted Army" etc in the titles). I list on ebay.ca...I'm starting to ...