Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Would someone please tell me where to find how to refund a buyer?

Would someone please tell me where to find how to refund a buyer? Buyer purchased several items without asking for combined shipping.

A feedback for a cancelled transaction

A new bug? A buyer asked to cancel a transaction (chose "buyer asked to cancel"), so there was no payment, and the transaction was cancelled. Yet, I was surprised seeing a feedback from this buyer. The feedback was a positive one, but why it's possib...

Ebay Canada Problem with issuing invoices

Starting last night i am having a problem sending out invoices to new purchases.i am getting 2 types of errors when i try: The first is the red banner with:Something went wrong. Please try again later. The second says:You have not specified shipping ...

observation of sales since promo listing's taken away again word of caution

well since the 20th of last month my promo listings have been taken away again due to one refund i had to do -- now iam back at 2.51% bad boy rating so no promo listing allowed most of refunds i had are from last year june july and august so i guess ...

Want to sell and be paid in US funds....possible?

Hello, I am a longtime ebay seller (since 1996 and 1999) on 2 US based accounts. With the new rules and ebay not knowing how to implement a system which only should require a W-BEN to be paid as a non-resident, I am now forced to open a new account b...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Coming soon to eBay Canada and a theatre near you

Pictures followed by video..........down the road soon to be an option for buyers leaving feedback 130 posts and countinghttps://community.ebay.com/t5/Selling/Anyone-else-notice-Coming-Soon-Pictures-included-with-feedback/td-p/33713095 https://commun...

Resolved! Shipping to US when you need more than $100 insurance

I recently tried to list an item of jewelry that would be in the $300 value range so wanted to have the option of more than $100 insurance on the package. The only option for US shipping (with Canada Post) appears to be surface, airmail & tracked, no...

Negative Feedback with Incorrect Information- Chances of Removal?

I sold some face Cream which has an expiry date in 2024 (confirmed with manufacturer) - the batch code reads 2205 (shown in the listing photo) - which, upon receipt, the buyer interpreted as an expiry date May 2022, because they didn't think it smell...

INR Abuse and Exploiting of Ebay's TOS

In regards to a recent Item Not Received Return Request and how I attempted to bring certain concerns to Customer Support at Ebay. I sold an Item -- a video game (loose disc Nintendo Gamecube game). Item was sold and shipping method was Canada Post -...

International seller, need your help guys!

Hello everyone, I just sold my first item on Ebay.com as a seller from Pakistan and now I have to ship the item. I just have no idea how to go about things.. when I go to my profile to BUY the label this is the message I am seeing: ''Your ship from a...

Resolved! SHIPSURANCE BEST ADVERTISING

Hi all, We had here several conversations about 3rd party insurance. I was always against, and preferred the famous "jar insurance" (yes, I must admit, I did some expceptions, because sometimes I sell really very expensive items, so to just "sleep be...

Account Restriction for Verification

My Account has been restricted for over 2 weeks now. According to my ebay messages they indicated that once I send over the information it should take 3 days for them to confirm. Like I said it has been over 2 weeks. I called an agent and they confir...

Canada Post online customs form sender autolookup seems to be broken today

When I put in my address, autolookup shows it but when I pick it it changes it to some address a couple 100 KMs away. I put in my neighbours and it picked a different address a couple 100 kms away. The PO had to over-ride the address (even though I m...

No sales for 3 weeks..

I have close to 300 buy it now listings and have not had a sale in three weeks...I check similar stores and they consistently make sales...I've lowered my prices, offered free shipping, spoke to ebay about it and still nothing.I'm really starting to ...

Time away auctions and store shipping settings

I am looking to go to the summer cabin and will be running auctions of smaller items and cards that can travel safely. I am able to meet my committment of 2 day shipping and handling times for the auctions that I plan to run. My store will be on time...

Ebay Features for eBay Canada

What other features would you like to have access to on eBay Canada? A few that come to my mind below. CouponsReduced shipping fees like dot com sellers have with EIS. With no International selling fee.More/similar payment optionsFully functional cal...

Why is expedited pkg cheaper on Snap Ship than eBay labels? Thought eBay had bigger discount

Expedited parcel going within province 40 x 30 x 7 cm, weight 285 grams is 13.59 Cdn on eBay but only 12.07 on CP Snap Ship. I thought we got a larger discount now on eBay? Can anyone explain or have I misunderstood about the seller discounts? I only...

Ebay Cancelled a Sale Because Of An issue With The Buyer’s Account

I had a sale on (Friday May 5) for a piece of jewelry. The buyer has 8 positive feedbacks in the past month. They used a forwarding address in Portland Oregon. I have sent to that area many times before, so thought nothing of it. The buyer paid right...

Item Not received - Did I make a mistake somewhere

Hello,I am new to the selling side of things on ebay, having decided this was the year to get started on that. I mostly want to stick to video games for now and move on to other things as I learn the process. I started with 10 items on auction, 9 sol...

Fedex Shipping Label to the UK: No Customs Form?

I purchased a Fedex shipping label for an order to the UK for the first time today. To my biggest surprise, the label only had the address of the recipient on it. A few weeks ago I sent a package with a Fedex label to Greece and there was a separate ...

Intellectual Property Rights Threat

A few weeks ago I posted a jacket for sale on eBay. It's a jacket that someone gave to me and I never wore.I found a prior posting for the same jacket that had sold so I took their listing title and used that. The jacket is made by Orvis and is a bom...

Resolved! found a special candy

hey guys,Please nobody make fun of me if this is a dumb idea. But found something real unique in my bag of maynards gummie bears.I found a brown gummy bear which I believe is result of a perfecly even blend of orange and green.I once saw a silly webs...

Seller currencies

I am in Canada and have an eBay store. How do I change my prices from Canadian to US dollars. Thank you.

Can't add photos to listings

Been over a week when i open a draft or revise a listing, the photos part doesnt show up. I need to spam refresh the page until it show. It's like it doesnt properly load the page. Anyone else experiencing this or my computer is dying? It's really a ...

"Save 75% off trading cards final value fees" promotion not applied

I activated a promotion from the ebay landing page that expires May 7, 2023 to receive 75% off trading card final value fees for items listed after the promotion was activated, for up to 20 items.I have sold several items that were listed during the ...

Resolved! Are ebay messages working? I have a possible cancelation and have still not heard from my buyer.

Yesterday I had a buyer say she bought wrong size and did I have the item in her size.I replied to her immediately through ebay messages and said I didn't have any more and asked her if she wanted me to cancel but have not heard back. I have also sen...

Downgrading your store level

For anyone considering downgrading their store it is VERY important to remember when renewal date comes up it is done AUTOMATICALLY. There is no warning. It is noted in the fine print with the previous renewal. You are able to upgrade at any time but...

Authentication feature at what value

I knew back in the day that high end items like running shoes or some clothing had to be Authenicated by Ebay before it would go to the buyer. Then Ebay introduced on cards of $700.00 or more.Now though seems they started with cards of value $250.00 ...

Canada Post Expedited Lite for Collectibles

Noticed we could not post on the announcement thread so. Here the announcement: https://community.ebay.ca/t5/Announcements/Introducing-Canada-Post-Expedited-Lite-for-Collectibles/ba-p/494115 For those not knowing, eBay acquired the trading cards plat...