Seller Central

contacting eBay via phone

Hi I was wondering if you longer can phone customer support on eBay ??

Understanding ebay for Charity?

There was a post about it earlier (https://community.ebay.ca/t5/Archive-1/Where-is-the-list-of-current-Canadian-Charities-approved-for/m-p/366998) and it also arose in the Listing Optimization webinar (https://www.gotostage.com/channel/01b9e2c4413743...

Seller Hub error

Hi everyone - There is an intermittent issue impacting Seller Hub. The right team is aware and working to restore full functionality. Thanks!

NetParcel pickup

Just used NetParcel for the first time.They didn't give any information about pickup so I sent an email rather than calling a 1-800 number.Any idea how long it will take for the pickup? It 2:30 here on Vancouver Island.

Video message from Jordan Sweetnam

Hi everyone - Jordan Sweetnam recently did an interview with Griff to share some perspective and keep people up to date on what he and his team are doing to help your business through this time. Link to the post here. Thanks!

More advice needed on shipping to France

I received a reply from my buyer about mailing the package to France."I think you are right... better wait until all this is finished. Keep the pattern for the moment. They indeed announced yesterday that the post will be on reduced service from now ...

Abusive Buyer

My wife is pretty shaken from an interaction with an extremely abusive buyer. I had heard that we should never sell any items of value on eBay, but we took the chance and here's what happened... We accepted an offer for a new luxury item. Two days af...

Buyer fraud during the pandemic

I'm sure I'm not the only one, but, I have noticed a large increase in "Item not delivered" cases recently. These buyers will open a case without ever messaging me. It really feels like I'm being taken advantage of and I have no recourse. I understan...

Now this is fast shipping. Vancouver, to Blaine Washington to NY in 3 days.

I use a courier service to Blaine Washington to send my mail USPS. I dropped it off on March 1, they take it over the border on Mar 2 and it goes out that evening. It was delivered on Mar 4/14 to the buyer in New York, across the country and it cost ...

Prevent Fraud Scam ??

Hi folks, i put one item for auction several weeks ago. The winner tried to have a better shipping rates i cut off 50%. After that no payment, 2 weeks later i opened a case and the buyer pay me after 4 days. Go to my post office and the agent told me...

List of "Essential Service" businesses/Services.

Hi everyone - Here's a link to a extensive list of "Essential Service" businesses/Services. Take note that mail services ans sellers who deliver goods through the mail are on the list, which is good news. https://www.richmond-news.com/news/b-c-releas...

Free listings on .com for store owners - may apply to .ca stores as well

https://pages.ebay.com/promo/2020/0323/Stores50KInsertions.html I know that some .ca store owners were able to accept the promo but don't know if they have tried to use it yet. I'm sure that it will only work for listings done on .com. Disclaimer..I ...

Slow parcel movement on tracked parcel to USA

FYI. Mailed a parcel from Calgary to NY, USA - tracked on Mar 17 - it showed on CPC as in transit until last night Mar 24 when it now shows "International item being forwarded to destination country - Richmond, BC. Very slow and today has not been up...

I see March 24th us non-essential Ontarian sellers are having to shut down anyway...

Just saw an announcement that I'd have to shut down tomorrow anyway, all non-essential businesses have to shut down! (The list is to come, but alas I don't think "stamp dealer" will be on the essentials list).

Let Us Choose The Amount For Fixed or Auction Insertions

Hello eBay, All these years that I've been paying for store subscription (250 fixed / 250 auction), I can count on one hand how many auctions I've sold. I feel like the 250 for auction is been wasted. It would be nice if you would make the subscripti...

Kudos to the Canada Post's Carriers and contracted carriers

I heard someone knocking at my front door. It was the Postal lady and there was box on my doorstep. I have made arrangements to only have my packages delivered to the Shoppers Drug Store outlet. She was standing back about 10 feet and said: I know yo...

Canada Post and COVID-19 service reduction

March 24: Canada Post to reduce hours, install clear barriershttps://www.cbc.ca/news/canada/nova-scotia/canada-post-reduces-hours-install-barriers-covid-19-1.5507868 -..-

Lots of scams and mail just not being delivered .

all in 2 weeks .3 Charge backs / disputes .2 parcels with tracking and signature have not moved from Mississauga in 5 days .2 parcels have not moved from buyers hub in 5 days 2 items opened as not delivered but signature given . 100 % increase in pro...

Resolved! A question about using stamps

I usually take all my mail the the P.O. but now I am using stamps. My question is about tax on the shipping. I have been adding tax it to the cost of the item,like 100g lettermail to Canada, 1.94, and have been putting 2.19 in stamps, but then I real...

There's a scammer going around.... message from eBay

I don't recall the message-- but nice to know TPTB are watching out.... Our records show that you recently received an email through the Ask Seller a Question or Contact eBay Member features. This email may be fraudulent and an attempt to do one of t...

Buy It Now (Invoic?0

Hi, someone from the U.S. has asked me about buy it now and his cart. If he has items in his shopping cart and then adds some buy it nows, will the system allow me to send an updated invoice? Or will ebay add the shipping cost from every item and the...

Resolved! How long do we have to cancel subscriptions

Mine is due for renewal on May 1st, I don't want to be caught out paying the fees if I decide to end my subscription for now. Can I wait until the end of April, or do I need to cancel before then?

Got my first "Temporary Suspension of Postal Service" package back today...

It was sent to Spain on March 16th, I guess it never made it out of the country in time. Interestingly, it has a nice "Resumed Service Postage Paid" sticker* on it that says I can remail it again for no additional charge when the mail service to Spai...

Update From Canada Post

An update from Doug Ettinger on Canada Post’s response to COVID-19 To all Canadians, To say we are living in a time of unprecedented change has become an understatement in just the last few days. It’s an anxious time for all Canadians as the way we i...

Silver lining to COVID caused shipping procedure change...

Regular readers here know I'm a "stamps on the box" kinda guy. I've always just been a "lick em and stick em" kinda guy. I figured with the COVID situation, licking the stamps and envelope flaps probably wasn't a great thing to do, so I armed myself ...

Really?

Received a message today from eBay advising me they are here to inspire me with products available for sale. First thing on the list was toilet tissue at an exorbitant price. Oh well...

Can't log in to the proper site. Get a "Our server is down message"

Can't log in to the proper site. Get a "Our server is down message" I'd add a screenshot, but ebay won't let me show how messed up they are!!!!!!!!!!!

Resolved! Avoiding Post office at this time

I want to avoid going into the store that has my postal office in it if I can help it. I am planning on purchasing a bunch of stamps on my next visit for my letter mail so I have just drop them in the mailing box. My question is about small package a...

PROCESS FOR CHANGING INTERNATIONAL SHIPPING OPTIONS QUICKLY

hello fellow sellers, I decided like many other sellers to shut down international sales due to the crisis and had started doing this one by one...I emailed ebay about a way to change my international shipping options quickly about 45 minutes ago and...

In Other News - eBay App Has Feature To Remove Background

Interesting feature. It basically allows you to remove the background of your photo.I wasn't having too much success, but then without thinking I started using my new scale to start photographing my watch movements.My new scale is a green scale, like...