Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

2 Different IDs with the same address. What could go right?

Hi, An item was sold today, and I searched the buyer's ID and address into my email inbox which I always do to avoid the scammers in the past. Then I've found more than a year old purchase with the same address. The address and the last name of the p...

Canada Post Small Business registration question

All I use ebay for is to sell my personal belongings as an individual, and I don't have a business name or registered officially or anything. If I put down a business name on Canadapost to register for the Small Business account and get the discounts...

.ca redirecting to .com on every search & unable to create a marketing sale. Whats Up eBay?

Resolved! Detailed Seller Ratings

As most sellers do, I try to keep my record 100% in all categories. I sell only a small number of items, and work with my buyers for the best of all. When I notice a notch in the Detailed Seller Ratings, under Reasonable Shipping Cost it upsets me. I...

You may want to check your Site Preferences to see if they are still correct

Just had an Australian buyer tell me she was unable to purchase one of my items even though I have always sold to Australia. I went and checked on my site preferences page (which seems different now) and found Australia was checked off as a place I d...

Managed payments - opt out?

A while ago I enrolled in: Managed Payments" it of course has not started yet. But after doing some research I would like to opt out. I don't see a way to do it. Anyone know it it can be done and how?

Wrong address Info provided by Paypal

I received an email from one of my buyers saying that "my order got shipped to some address I have no idea how that worked..I checked my address today & it is now not the same."This was a sale within Canada. I shipped to the address on my notificatio...

Resolved! got a negative feedback for sending wrong item

I just got a negative feedback today from a buyer saying that received wrong item.The Tracking showing that was delivered more than 3 weeks ago in Jan 13th, and left a feedback today and never contact me, leaving a feedback for receiving wrong item a...

SELLERS BEWARE OF E-BAY RESOLUTIONS ! THEY ARE LIARS AND INCOMPETENT .

I SOLD AN ITEM ( 284046442993 , FOR $499.99 PLUS SHIPPING TO U.S.A ) ALL WAS CLEARLY DESCRIBED IN THE LISTING DETAILS FOR ANY BUYER TO READ BEFORE PURCHASE . ITEM IS SOLD AND PAID VIA PAY PAL . BUYER RECEIVES ITEM AND THEN FILES A DISPUTE FOR ITEM NO...

Nasty Comment from buyer who is not doing business with me what do I do

I just got a nasty message from this buyer who is not doing business with me and never has before he just decided to leave me a message about my product. I responded with thank you for your opinion. What can I do to stop him from sending me more mess...

Print Labels bug with combined items

Hi, This image is what I see when I combined shipping on one invoice to a buyer who bought 2 different items. I chopped the URL ending digits where it was showing a single item number after the slash (which is not needed here). The workaround that I ...

Anyone still including printed receipts with purchase?

Im considering stopping since its all online. What are other people doing?

Managed payments - only registering US Bank info

What happens if I just register my US bank info only no Canadian Bank?

What Happened to Ebay Canada.

Ebay.ca is not working properly. I am on ebay.ca and when I select Coins and Paper money the site switches from Ebay.ca to Ebay.com now all the prices are in US. This does not work for me. I need the prices in Canadian like it used to be. How do I st...

Exchange rate fees report

Under managed payments under fees I'm looking for my exchange fee expenses for US$ sales converted into cdn$. But I can't seem to find where that is located? I want to know the amount I actually paid, not how it's calculated.

buyer claims item wasn't accurately described 9 months after sale

In May, 2020 I listed an item for auction described as Vintage William Kurelek print. It was a framed print which I was selling as I found it, and which I listed with a starting bid of $29 with no expectation of getting much more or of even getting a...

How to prevent Fraud from Buyers

I was wondering if anyone has any advice for me. Ebay has done nothing but side with the buyer is this case. Every time I call or message eBay its a new person and they don't have all the facts. They make decision based on a lack facts and its very f...

Switching account, how to get my selling limits removed?

I've been selling on ebay for a long time and have maintained a perfect feedback record throughout, but have recently decided to switch to a new account. This page says "If you have more than one seller account, you may also be able to raise your lim...

Managed Payments and Personal Bank Account

All: I am always loathe to allow any company to have access to my personal bank account and always prefer to link payments to a credit card. IMHO one gets a extra layer of protection with a credit card. As we all are now forced to use managed payment...

If i dont sign up for MP does ebay cancel my store subscription without charges

So if I cancel my store on my own I have to payout the store subscription till the end of my term. Now if ebay says I have to go to MP and I dont want to because I'm not selling anymore, will they make me pay out the remaining store subscription. Sin...

Is there even a point anymore?

I've been on Ebay for approximately 10 years. About 5 years ago I started selling clothing on Ebay.ca. Was doing well, selling 2 or 3 a day for a while. I maxed out my basic store limit and decided since I was doing well to upgrade to the next tier. ...

The sale requirement to become power seller

My question is about the sale requirement to become power seller. In ebay.ca help documents, it is said a seller needs to complete sale of $1000 and 100 transactions, but in my dashboard, it shows that I need to complete sale of $3000 and 100 transac...

Resolved! If I refund U.S. buyer they are still out the tax?

Shipped a glass to the U.S. and it arrived broken Feb. 1. They requested a return through eBay Feb.2. I clicked on the link in Overview to see how to proceed and got the message "you have accepted a return". I don't want it returned, I just want to r...

USPS/ Canada Post grind to near dead-stop. Packages taking over a month to receive

Canada Post ground to a near halt now that the union representing the customs processors in Mississauga walked off the job. In addition, the American USPS Chicago and L.A. transit hubs are hopelessly buried in the volume of packages. What this has me...

Resolved! Consequence when a seller cancel a buyer buy/winning bid on request?

So I had a buyer ask me to cancel for no good reason. I did cancel his bought and didn't fill a non paying complaint which would result in a strike at his request. 1-) Is there then still a consequence for the buyer since I didn't fill the non paying...

Tracking I entered does not show up

The tracking number I entered on my "Manage all orders" page does not show up... it only shows up when I click on the Order Details page... anyone else having this problem? I tried to enter it again, but it is still in the field where you add the tra...

Resolved! About Feedbacck Left for Others and the new Follow-up Comment design.

Is this ability to follow-up on a previously left comment totally new or was the feature always available but well hidden?Any ideas of good (or bad) uses for this feature?

Problem with eBay calcuated shipping and new Canada Post surcharges

Today I had my first US order since the new Canada Post parcel rates and fuel surcharges came into effect. I noticed a few problems, I am looking for advice. and perhaps someone at eBay will see this and explain. 1. Before the new rates the Small Pac...

eBay platform terms are designed solely with eBay's financial success in mind. Update your AD terms.

A listing with a powerful and complete terms can ensure the success of your listings with reduced stress on the seller's part and higher probabilities of success.eBay transactions are, to my knowledge, solely between the buyer and seller. This leaves...

Odd. Ebay Activated Offers on a Listing

I had a weird thing occur. Ebay unilaterally activated accepting offers on a simple fixed price listing. I got this email about this awesome thing they did for me, with a minimum offer floor at half my price -----------------Your chances of selling h...