Seller Central

Question for sellers that are entering small packet tracking numbers on ebay

When you enter the small packet url number on ebay the packages doesn't get scanned until is in the US.....is that correct? If that's true, the package is likely not scanned within your handling time so if the package arrives after the estimated deli...

Feedback page messed up!

Noticed the last few days my feedback page is messed up. Seems the past month ebay pages go "wonky" and then usually fix themselves within a week or so. I haven't changed any settings. Have hardly been on here the past few weeks. Below is a screen sh...

Resolved! Shipping to Japan? Canada Post says OK, anyone foresee any problems?

I have to ship an order by Small Pkt Air to Osaka, Japan. Canada Post says it is Okay, no problems except may take longer. I’m thinking it’s alright to ship, I haven’t heard of any problems and what do others think?

Shipping exclusions glitch

Since yesterday, a list of shipping exclusions appear in the listing I create. My business shipping policies haven't changed, I never created a shipping exclusion list. Anybody have the same problem?

Canada Post Underpaid Shipping Charges

Has anybody had any luck dealing with Canada Post on underpaid shipping charges that are being charged both on Paypal and Shippo labels? I get these charges quite regularly, but my packages are correctly weighed and measured. In fact, if you compare ...

Resolved! can't remove International shipping option from listing

I have changed this so many times, different ways, and the listing still states "Ships worldwide". I don't and I don't want to. What on earth am I doing wrong? I revised all of my listings to state ships to Canada and US. I'm in Canada, listing#23176...

Sold item marked as unpaid

Hi, I received confirmation that one the item I listed was sold, as well as paypal's notification of payment for the item. I understand that since I am a new seller the money will be accessible to me only when the item has been delivered. However, wa...

Error Code ME200

For the past 2 days whenever I try to download a picture for a new listing I receive the Error Code ME200 and message "Oops, we're experiencing technical problems, Please remove this file and try again later" I have called EBAY support who suggested ...

Estimated delivery date extensions?

I've been amazed at how quickly my shipments have been received.I've been fortunate, but do have concerns when I note the estimated delivery date from Ladner, B.C. to Texas, New York, or Florida is less than that to Ontario or Quebec. (Yes, all is se...

Possible not as described issue

Hi. I was careful to describe an item but now that it has sold, and I'm about to ship I see a broken piece that is now obvious that I didn't describe it correctly. What is fair for everyone? Should I Just refund the buyer? Will eBay honor an agreemen...

possible to setup to sell only to USA?

Hello,If i want to change my auction to sell only to USA customer, how should i do that?

Any success with refunds from Shippo to original payment method?

Hello, I'm new to selling on eBay and had a question regarding the use of SHIPPO. Has anyone every successfully been able to get a refund back onto their credit card or PayPal account? I ran into an issue trying to purchase a label to send a package ...

Account restriction.

Hey guys, I’ve been selling on eBay for about 2 years now and I just received a message through eBay that my account is restricted. The reason is for a possible discrepancy during my account registration? I’m very confused because I am doing very wel...

is GSP shipping to Canada right now?

I only ship int'l via GSP. I have a buyer asking me if they buy something ...........if GSP is shipping it. I hadn't really thought about it (honestly don't sell that much through gsp and other than shipping it to KY I don't pay that much attention t...

Quebec store sellers, what store fees are you paying?

Are you paying the lower yearly rate on a monthly subscription or are you paying the yearly rate like everyone else? Back then when the changes occured, Ebay did switch my subscription to monthly but the fees also increased to the monthly one. I had ...

Email from Canada Post-- flat rate boxes

For those of you who find these useful: Stock up on supplies. Get stamps, prepaid envelopes, and now, order flat rate boxes online. From today's message about shipping.Canada Post is also reaching out and offering to help B&M stores to set up online ...

Invoice vrs immediate payment issue.

I am into my 4th week of selling. Some buyers can ask for and or wait for my invoice, others are forced to pay immediately. What is causing this? I have googled and tried to research this problem but find no definitive answer. If eBay has a immediate...

Resolved! Advice about using stamps on packages

Is it alright to tape over the stamps, they sometimes don't seem very secure. Also, what happens it I accidentally leave the postage a little short, will it be returned to me?

Selling to US, TAX question

I saw there is a specific TAX field in the shipping invoice to be sent to buyers after purchase. Do Canadian sellers suppose to charge tax from US buyers? I am selling on eBay.com mostly rather than on ebay.ca Thank you for all the answers

Ebay listing process fails. Posting images fails on Ebay.com 3:00 EST

Tried it with Firefox and Chrome, fails on both attempts once I reached posting images. Internet connection is fine, no issues connecting with other websites.

First time seller

As a first time user, can I sell just one item? Do I have to sell 25 items before I am paid?

Canada Post International Service Delays (COVID-19)

As of March 23 -- Canada Post has discovered how to sort alphabetically!https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page Now with 60 countries red flagged with no shipping allowed. ALBANIAARGENTINAAUSTRIABELGIUMBERMUDAB...

Resolved! Stores

I have a basic store. I have always had 250 auction & 250 BIN on .ca & on .com. I just noticed today that on the .com sellers hub it is now saying only 200. Did I miss something somewhere? I do not recall seeing this anywhere but possibly missed it.

Buyer Abusing eBay Returns Policy

I sold a large, expensive and not-easy-to-ship item to a buyer in Lincoln, Nebraska. The item was a brand new truck seat. Buyer responds item damaged, please refund. After a week of back and forth, will provide no pics or even state what the damage i...

Resolved! Worried my buyer will not return item

So. It was my first time selling on Ebay and I made a rookie mistake, I accidentally posted my item as an open box instead of used because that's what ebay defaulted on it for my product. The seller has asked for a return which I accepted and on the ...

ANY PROBLEMS SHIPPING TO FRANCE

I have a expensive package going to France on Monday. I will ship it using Tracked Packet-International. I'm wondering if there will be any problems shipping to France right now?

shipping supplies illegal taxes

eBay shipping supplies charging taxes on the complete order. Recently ordered supplies with the coupon 35$, after the coupon my order total was 2.38$ but was charged an additional 5.60$ taxes.The correct charge of tax is 14.975% Or 0.36$. This is cle...

ebay buyer returns broken item - We ask ebay seller protection for help - Selling on ebay

I was recommended this to watch, all eBay Sellers should... https://www.youtube.com/watch?v=g2dAa-afItU ...and this is the follow-up. https://www.youtube.com/watch?v=miJwqkAM1NE

Ebay Shipping Supplies Coupon January 1 and April 1 2020

Hi. Is everyone getting their store subscription shipping supplies coupons? I didn't get one in the first quarter at all. Haven't got a second quarter one either but under the circumstances things may be complicated. Just wondering if anyone else has...

Resolved! Did anyone activate the 50,000 good till canceled offer?

I activated it, and now I see a real problem. All my new listings and the relists from my store are going into that offer. I send an email to eBay, but it's hard to understand but I think it can be a problem to anyone who has activated it. Here is th...