Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

ebay tracking

I have heard of fast delivery of items but if what ebay.ca is showing me right now is true I have beaten the Record for time arrived at destination Sold a item to Philadelphia PA yesterday. Took it to a Canada Pot Substation at 1:05 PM today. Canada ...

Shipping Supply Coupons Here

Received my shipping supply coupon just now with a link to the new Canada-only store. Used it and then noticed the store has received some harsh feedback since establishing in November. My stuff has never arrived mangled that I can recall.

About Returns

I'm curious: a while ago there was a post about returns and the buyer hadn't opened a case. Sellers seemed to prefer it that way but my feelings are that I'd prefer if the buyer opened the case and proceeded by the book. When the buyer isn't requesti...

International site visibility seem not working.

I ship worldwide, but none of other eBay site such as eBay.fr or eBay.co.uk show my other item when you press over "view other seller item". Any idea what I am doing wrong?I can only see those item when I list from from .fr or co.uk. Any advice will ...

Niagara Area: Cross Border Shipping Service?

Has anyone used a drop-off service in the Niagara Area to send parcels from Canada via USPS? If so, which would you recommend? And what are the going rates? Any pointers would be much help and greatly appreciated. And perhaps useful to others conside...

Japanese address

I just sold something to a buyer in Japan, they indicated their address in Japanese characters. I will be sending it through Asendia USA, Will that work? They are a new buyer. 3600017 Japan

Resolved! Shipping options to the U.S. not showing up.

Hello All,I cannot get calculated shipping options to the U.S. for some of my listings. It appears to be size and weight related as the smaller/lighter items don't have the same issue. I know this has happened before, and I have searched some of the ...

Changing store format to "new style"

I mistakenly switched to the new format and don't like it at all. Can I go back to the traditional look and if so how ? Thanks.

Selling through link

What is selling through a link , ebay states that you don't pay fees if you sell through a link ??

Resolved! Fraudulent return

What do I do when I sell a service, complete the service and the buyer leaves positive feedback then after 20 days he claims that he never got my service and opens a case and eBay sides with him because there's no tracking number involved? Not only d...

EBAY FEES PAID BUT IT STILL SHOWS AS OWING? ANOTHER GLITCH?

OK fellow sellers, anyone else had this happen lately? Paid seller fees though Paypal. The funds went out to ebay. I received the usual ebay email thanking me for my payment. The problem is on ebay's website it still shows as owing. What the heck is ...

Resolved! Hinky address, can I still acess buyer phone number

Hi seller community. Recently sold item to new user, signed up today, based in US, address in Val Dor Quebec, on ebay and paypal has two different street addresses. Would like to confirm which is correct before I ship. I know sellers used toge able t...

Recover Draft

Hello: Had a listing in my draft folder that I had been working on, Now it's disappeared, I don't believe it was deleted accidently, but it could have been stale as I had been working on it last month and forgot about it. Does Ebay delete or archive ...

CP cheque quirk

I got a refund cheque from Canada Post for a late delivery,only to see it was written to my "account username" for myCP online profile, but nothing else, such as my name or address,both of which are in my CP profile as the "owner". I thought the "acc...

Resolved! Shipping label missing part of address - can I just add the numbers?

Went to print a shipping label on Shippo and the street numbers are missing. The complete address shows up in eBay and PayPal I could just hand write the numbers to the label I guess or is there any way to edit before printing? The street name is qui...

Sold item has disappeared from my eBay solds How to mark shipped?

I sold 2 items to a buyer, she paid and requested for me to ship together to save on shipping. No problem so I then refunded her the shipping amount for one item. I did a partial refund through paypal and I checked and it is correct, however the item...

Suggestions for a photo booth

One of my goals for the New Year is to set up a proper photo booth for taking pictures (obviously). I'm currently using the top of my freezer with a white backdrop and natural lighting and this is working "fine" for me, I suppose, but I would like to...

Happy_Pigeon news

Hello everyone - It saddens me to let you know that Happy_pigeon is no longer with eBay as of yesterday. I'm still here as your point of contact if you need anything, so always feel free to give me a tag - just please bear with me as I adjust to bein...

Resolved! Are automatic returns now forced?

Today eBay approved the return of an item "automatically" stating this is as per eBay policy. I checked my site preferences to see if anything had changed. As always, I have selected the option to handle returns manually. I am assuming that automatic...

Resolved! Canada Post Small Packet USA and Tracked Packet USA max weight changed to 2kg

I can't seem to list my 1.6kg item with the Tracked Packet USA shipping option even though it is within the new 2kg limit as of January 14, 2019 seen on the Canada Post web site. eBay, please update your site to support the new maximum.

WOW sometimes the stories behind day to day problems are amazing!

Mailed a package to a repeat customer a couple weeks ago. Comes back return to sender unable to deliver to this address. What?? "!@#@!$@#$ USPS" I think, this has happened before for no apparent reason. However I take some pictures of it and send an ...

US Tracked 1 to 2 Kg Issue

It appears the issue with adding 1 to 2 Kg's for USA Tracked parcels HAS been resolved. Have updated 3 items with no error messages and the applicable rate displays as it should. -Lotz

Problems with UPS

I have a Zebra 450 printer for my shipping labels and just found out that the power pack has been recalled as it is unsafe and can create a fire. The company is sending out a new one for free to replace the one I have and I have to send back my old o...

when will ebay do something positive with non payers?

it seems to me that non payers are allowed to not pay without any penalty at all. there should be a list of non paying bidders which could be accessed by all sellers to cross check that they are not on a blacklist, to prevent frustration and acceptin...

No sells, what now, need help

HiSeems to me ebays dead, I have 650 items and no sells for 2 weeks. I do have the lowest price, added shipping in us, international to tracking countries, check every text for cell phone compatibility, 30 Days Returns Accepted buyer pay, I day shipp...

File Exchange _ How to use it?

Where does one go to learn how to use this Ebay program?

February's business article live now!

Hi everyone - Just wanted to share a link to the latest article in our Business Blog section, featuring a pretty thorough breakdown of Cookie Jar Insurance with @ricarmic. Thanks for letting me pick your brain!

Resolved! Feedback for buyer not going through

Hi all -- I just went into my "Overview" tab on my account and saw that I had three items indicating shipped and awaiting feedback. I pride myself on giving positive feedback the same day or the day after I ship an item, so was very surprised that th...

New Listing Promo 500 Auction or Fixed by invite Feb 11 to 17

Create 500 FREE auction or fixed price listings Start Date * End Date Pay no insertion fees on up to 500 listings. Excludes 1-day and 3-day duration. Learn More - Create 500 FREE auction or fixed price listings

Return Shipping Label Within Canada Through PayPal

Hi, we're still printing out our labels through PayPal. Nothing against Shippo, just not a huge fan of their work-flow. We have plans eventually of migrating over that way however. We -will- use Shippo, and occasionally Canada Post's snap ship tool w...