Seller Central

RETURNS NO ACCEPTED

Did eBay removed the "Return Not Accept"? I am unable to find it as I want to use "Return not accept" as many of my items are easy copyable and because eBay changed from 7 days to 30 days which is not acceptable and absurd!!

Refund Gone Wrong

Made a big mistake today, looking for advice I guess.Woke up to a nice sale today, the buyer bought all 3 of the items and the shipping was significantly cheaper than I billed them. I was in a good mood and sent a partial refund for the difference, o...

Lost Parcels in the U.S.

I have a tracked packet that was undelivered to a buyer in the U.S. because of an incorrect Zip Code (which she insists was correct). That was 6 weeks ago. The USPS website indicates that it is moving to the next destination (? it's now in a differen...

Slow Sales

I have not had a sale in April except for one cancellation sale. Do you think the forced GTC listings could be having an impact on slow sales? The market is being flooded constantly with listings now. Before sellers decided which items to relist or w...

Listings From .CA to .COM?

HI....Does anyone know of a shortcut to place listings created on .CA on to .COM without recreating them all? Right now I'm just copy and pasting between the two and it gets very tiresome...and annoying. Thanks in advance....

Canada Post International shipping coverage automatic coverage of $100

I recently discovered that all international mail including Europe has an automatic $100 liability coverage. I used to think that only surface mail had some sort of coverage. But I just now check Canada Post's web site and it indicates automatic $100...

Resolved! I have one - Chronic INR Refund Buyer! What to do?!

I ship mostly cosmetics and about half my sales go to the US using cookie jar insurance. I've had one item go missing in the past year (and that was to the UK during the strike). Honest buyers, for sure.From time to time, I sell video games. That (to...

Resolved! Advice needed on shipping to the UK? Do I have to pay VAT

I have an expensive pattern to mail to the UK. It will be about $90 Canadian. I am planning on sending it with tracking, but I find confusing info on the internet on having to have a VAT number and paying VAT. Does anyone else have info on this?

What is the carrier name for Canada Post to add the tracking number ?

Hi ! I shipped 2 items today to USA Im trying to add the tracking number but i can't see Canada Post in the carrier... Is it CPC ?

Resolved! 2 misidentify feedbacks in 2 weeks

Did ebay recently change something to cause confusion in how the buyers post feedback? 20 years ive never had a misidentify (oops wrong seller) feedback, in the last 2 weeks I get 2 feedbacks from totally unrelated buyers quoting a products I dont se...

Long delay in Paypal case...

In February I had a case open in Paypal "The buyer reported that someone made the order without their permission.The buyer has filed a case with their financial institution for a payment of $70.95 USD you received on Jan 26, 2019. We've opened a case...

Not received dispute opened!

I sold some yarn to a first time buyer late this afternoon. Packed it up, did the Paypal label ready to mail tomorrow. 2 hours later I get a Paypal dispute opened to say that it hadn't arrived, well, I am not surprised, it's sitting on my kitchen tab...

Canada Post Flat Rate Boxes + PrePaid Xpresspost

I live in BC and sell to a lot of buyers in MB, ON, QC and further east. Sometimes I sell to some pretty remote cities, and small prepaid Xpresspost seems to be cheaper in some cases (mostly for regional envelopes).I love that they have National flat...

CANADA POST IS A JOKE!!!!!!!!!!!!!

Canada Post is a joke!!!!!!!!! I checked the tracking information to see where my packages to. It should arrive at small town in Manitoba. It shows Winnipeg, Manitoba then Calgary, Alberta! What kind of employees who don't read the package properly a...

another dishonest buyer another negative feedback

Here is the situation: I sell my own digital images. These are of course high resolution images sent by email to the buyer. This is very clearly described in both my subject line and listing content. Almost 2 months after a recent sale, I get a negat...

"This board is closing" ? On 3 days response? Whole community or just seller updates? New; don't get

I'm somewhat new to eBay & completely new to the community. Don't understand the post. I don't know if the correct "locaton" to post this is "Seller Central" -- anything better? Some questions: Is this reference to the board closing meaning only Sell...

Seller Stanards - Late Shipment Rate

Does anyone else have an issue with how this is calculated. I went from below 3% and being a top rated seller and because of a multiple item purchase (which counted 8 times against me) my US late shipment rate went to almost 7%. Because these items w...

Recent Experience - Asking eBay to remove Negative Feedback as a Seller

I've only had a couple of negative feedbacks left for me since I started selling on eBay (and as I recall those were mistakes that the buyers' later revised). So imagine my shock when I log on a few weeks ago and find I've had 2 negative feedbacks on...

Unintentinal 'Return Accepted' & fraudulent buyer

Hi. Sorry for the length of this question but...i recently received a return request on a vintage turntable, even though the listing stated no returns and that i chose no returns when the listing was created. When i went to see the details the screen...

Add items to an existing promotions on ebay.ca

Hi there, I have an issue with promotions on .ca and I'd like to know if some people experience the same , and if it's indeed a site glitch. I have set a promotion (15% off selected items on my ebay store). Then I wanted to add items to this existing...

Action Required -- Credit/Debit Card Payment Declined

The first attempt was the day after I made a payment on the card, so wasn't all that surprised it was blocked because that's happened in the past the day after a payment. I've used the card since with no issues, even today about two hours after eBay'...

question about blocked bidders

Can a blocked bidder still leave me a personal message on ebay ? In other words does blocking bidders only prevent them from buying from me ? I ask this because I blocked my last buyer and since I haven't heard from him since (regarding the sale), I ...

Performance standards

Not sure about others but I signed up to eBay to sell items from my collection. I thought I was signing up to work for myself and pay a fee for using the site. It's unfortunate performance standards means selling more and not just selling good qualit...

Review timeline

For sellers...when do you write a review for a transaction? Immediately after funds are received or do you wait until the buyer writes a review?

Combined shipping - Help would you give a refund and how much?

I have a repeat buyer that buys from me a couple of times a year, usually 5 to 6 CD's at one time. I have it set up on .ca that the first CD is 4.25 and every one after that is $2.50. Normally that works just fine when someone buys 2 CD's but when th...

Ebay is brutal to new sellers

So I've had an ebay account for like 10 years but only as a buyer. Last night I go and try and create my first listings to sell some stuff I have no need for that might sell well on ebay. Have some issues that require me to call in to support to fix ...

New Auction Promo by invitation April 26 to May 5

List up to 500 auction-style listings for FREE!Start Date *End DateList auction-style, plus add BIN for free. Excludes 1-day and 3-day listing durations. Learn More - List up to 500 auction-style listings for FREE!- opens in new window or tab26-Apr-2...

Sell for $1 promo -- April 27 to April 28 (5 items)

Applies to first 5 listings made after the promo is activated.Listings must be made April 27 or April 28 (Eastern Time zone). $1 cap on item sale price FVF plus a $1 cap on item shipping FVF.Same as all previous offers of this type. From the Terms an...

Ebay forcing “Best Offer” & auction relists

Suddenly, in the last few weeks or so, the following is happening:1) “Best offer” is being added randomly to listings even though the best offer button is turned off. I just noticed that when I’m about to confirm a new listing, it says this:By tappin...

No "watchers" until last day of auction listing. EBAY CANADA - anyone else experiencing this?

Since late 2018.. when I list items, no matter if they are newly listed, or recycled, I'm finding watchers are not showing up until the last minute. I do end up getting bids (sometimes) it's a strange phenomena. It's opposite to what was happening to...