Seller Central
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Ask Us Anything: eBay International Shipping Canada
Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...
Resolved! Can I still ship to Denmark?
I need to ship to Denmark by lettermail. Paper item. Canada Post says cannot ship by International Parcel Air but Small Pkt., etc are still okay. Does that mean Lettermail is still okay to ship?Has anyone sent anything there recently?
Greece and Switzerland?? Who is the moron?
Who is the moron at ebay dot ca that decided to block Greece and Switzerland? We ship to these 2 countries all the time. We also sell on dot com in USA (USA account with a USA address) and these 2 countries are not blocked there. Also we sell on othe...
Report form improvement : add the reason "Title and pictures does not match description"
I would have a suggestion for improvement of the “Report item” form. I sometimes would like to report listing that are misleading in the following way : the title and pictures does not match the description. I come across these listings relatively fr...
Seller hub down morning April 23
As of 8:30am EDT seller hub returns service unavailable on both .com and .ca. Checked in multiple browsers, on both DSL network and mobile LTE network.
Resolved! Worldwide Shipping
I notice that when sellers ship Worldwide, there is still a list of exclusions Shipping to: WorldwideExcludes: India, Brazil, Israel, Philippines, Ukraine, Indonesia, Jamaica, Qatar, Singapore, Greece, Saudi Arabia, Switzerland, Nigeria, Sri Lanka, C...
Exclude shipping locations
I got some buyers told me they they were not allow to buy from me for their location.But I looked at the "Exclude shipping locations" under "Site Preferences", their locations are not in the "Exclude shipping locations" list.But buyer look at the lis...
Fee Deferral Program
Hello tyler@ebay Do you have a basic example of what a seller will see when they receive this months invoice based on the Fee Deferral Program. And will the payment automatically be removed based on the updated invoice and/or will a seller be able to...
Did I do this right?
A new buyer contacted me stating that they received the CD and that they didn't like it and wanted to return it and wanted to know how to do it. It is world music Cesaria Evora. I responded to them that I was sorry that they didn't like it and that a...
How can I be responsible for a transaction return claim with another seller's item ??
I hope for advice from my fellow sellers. I sold to a ship forwarding company in California 30 Stamp Sheet.order is still in transit. The forwarding company/buyer informed me to write a specific registration number on the parcel, which I did.Few days...
Resolved! Monthly selling limit
Hi, I am looking for help since the eBay call centre is closed due to pandemic. I am a new seller at eBay, I can only sell 10 items in April. I have sold 9 items but two items were cancelled at the request of the buyer. Buyer made two transactions fo...
Remove automatic payment method
If I choose to remove my automatic payment method, in this case, Paypal from my eBay account, will I still get the funds that are on hold in my Paypal account that are from a recent sell I made on here? Not sure how connected eBay and Paypal are duri...
Is there letter mail service to Russia?
Is there letter mail service to Russia? One Canada Post link says yes and another says no. YEShttps://www.canadapost.ca/tools/pg/manual/PGIntDestDetails-e.asp?table=tblCountry&txtLetter=RUNOhttps://www.canadapost.ca/cpc/en/our-company/news-and-media/...
User Harassing Me for a Refund on package sent to the wrong address
Long story short back in January someone messaged me about a pair of boots that I had listed and wanted a cheaper price on them. I had them up for a while so I was happy to come down on the price. Buyer purchases the item and immediately msgs to say ...
ebay Cards only promo: 50000 free listings, ends June 15
https://pages.ebay.ca/promo/2020/TradingCardZIF.html Needs to be activated. Items must be listed in the Sports Trading Cards, Collectible Card Games, or Non-Sport Trading Cards categories to qualify for the promotion. -..-
Is Canada Post Really That Backlogged?
This is the message on the Canada Post tracking page:"Deliveries may be delayed at this challenging time. Our call centre agents have no more information about your item."I have a problem with this message because it's not true! I've called in numero...
Ebay charging tax on out of country purchase
Hi folks, im having an issue that seems to be a massive flaw in the ebay selling system for Canadian sellers. I have a few items listed that i am willing to ship within Canada, and to the US. Typical stuff. On my listings it gives me the option to ch...
Question for sellers that are entering small packet tracking numbers on ebay
When you enter the small packet url number on ebay the packages doesn't get scanned until is in the US.....is that correct? If that's true, the package is likely not scanned within your handling time so if the package arrives after the estimated deli...
Feedback page messed up!
Noticed the last few days my feedback page is messed up. Seems the past month ebay pages go "wonky" and then usually fix themselves within a week or so. I haven't changed any settings. Have hardly been on here the past few weeks. Below is a screen sh...
Resolved! Shipping to Japan? Canada Post says OK, anyone foresee any problems?
I have to ship an order by Small Pkt Air to Osaka, Japan. Canada Post says it is Okay, no problems except may take longer. I’m thinking it’s alright to ship, I haven’t heard of any problems and what do others think?
Shipping exclusions glitch
Since yesterday, a list of shipping exclusions appear in the listing I create. My business shipping policies haven't changed, I never created a shipping exclusion list. Anybody have the same problem?
Canada Post Underpaid Shipping Charges
Has anybody had any luck dealing with Canada Post on underpaid shipping charges that are being charged both on Paypal and Shippo labels? I get these charges quite regularly, but my packages are correctly weighed and measured. In fact, if you compare ...
Resolved! can't remove International shipping option from listing
I have changed this so many times, different ways, and the listing still states "Ships worldwide". I don't and I don't want to. What on earth am I doing wrong? I revised all of my listings to state ships to Canada and US. I'm in Canada, listing#23176...
Sold item marked as unpaid
Hi, I received confirmation that one the item I listed was sold, as well as paypal's notification of payment for the item. I understand that since I am a new seller the money will be accessible to me only when the item has been delivered. However, wa...
Error Code ME200
For the past 2 days whenever I try to download a picture for a new listing I receive the Error Code ME200 and message "Oops, we're experiencing technical problems, Please remove this file and try again later" I have called EBAY support who suggested ...
Estimated delivery date extensions?
I've been amazed at how quickly my shipments have been received.I've been fortunate, but do have concerns when I note the estimated delivery date from Ladner, B.C. to Texas, New York, or Florida is less than that to Ontario or Quebec. (Yes, all is se...
Possible not as described issue
Hi. I was careful to describe an item but now that it has sold, and I'm about to ship I see a broken piece that is now obvious that I didn't describe it correctly. What is fair for everyone? Should I Just refund the buyer? Will eBay honor an agreemen...
possible to setup to sell only to USA?
Hello,If i want to change my auction to sell only to USA customer, how should i do that?
Any success with refunds from Shippo to original payment method?
Hello, I'm new to selling on eBay and had a question regarding the use of SHIPPO. Has anyone every successfully been able to get a refund back onto their credit card or PayPal account? I ran into an issue trying to purchase a label to send a package ...
Account restriction.
Hey guys, I’ve been selling on eBay for about 2 years now and I just received a message through eBay that my account is restricted. The reason is for a possible discrepancy during my account registration? I’m very confused because I am doing very wel...
is GSP shipping to Canada right now?
I only ship int'l via GSP. I have a buyer asking me if they buy something ...........if GSP is shipping it. I hadn't really thought about it (honestly don't sell that much through gsp and other than shipping it to KY I don't pay that much attention t...
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