Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How do I purchase a shipping label QR code?

I can't figure out how to ship without a printer. How do I pay for the shipping label and then get a QR code so the post office can print it out for me? I thought that it was possible to do this but all I can see is "print shipping label" and then I ...

eBay Canada Post Label changed Country of Origin

Hello, I printed my first eBay Canada Post Label last night since it was around $1 less than my Shippo discount, and I specifically chose the Country of Origin as United States while choosing the dropdown boxes (since that is where the item originate...

Resolved! "Signature required" conandrum

I recently sold an item worth more than $750 to a Florida resident. I had posted the item with shipping with Canada Post. When I ordered the label, I got an eBay warning to the effect that items worth more than $750 will only be covered by seller pro...

Resolved! I can't find a way to cancel an order, help needed.

I have a buyer that wants to cancel a transaction. I just can't find the way to do it. I have gone to "awaiting shipping" and scrolled down but there is nowhere that it says cancel order, just cancellations, where there are none.

What happens if international buyer do not pay taxes and fees ?

I hardly sell to international but sometimes do buyers buy from Canada and England.I am roll in ebay global shipping thing.i sold one item to Canada Buyer for $199 plus shipping...but it go through ebay shipping center first...I shipped Priority Mail...

Resolved! Keeping funds on hold even after buyer leaves positive feedback

I've been selling on eBay for the past year and a half. Usually the funds are released as soon as it ships out. I recently found out my two year old dog needs heart surgery, and if he doesn't get it soon he may not make it through the next few months...

Don't trust "price + shipping- lowest first" in Ebay search anymore

In the last couple of days, while casuallly looking for things of interest on ebay, i have noticed that the 'price plus shipping lowest first' refinement on ebay search does not give accurate results. Three times i found cheaper items by scrolling do...

Where to find record of offers i've sent to buyers???

A buyer emailed me with an offer. Note, this is NOT Best Offer on the listing. I don't have Best Offer on any of my listings. I emailed the buyer back with the lowest price i would except, sending it as an offer. But there is no record of it anywhere...

New test on eBay. Sellers name being removed in search. Posted on dot com June 24,2024

https://community.ebay.com/t5/Report-eBay-Technical-Issues/eBay-search-results-are-now-displaying-the-generic-word-Seller/td-p/34533877 Ummm enjoy!!! See comparison included within and below. It was already bad enough that promoted listings display s...

Sneaky Price Increase on Canada Post Extra Small Flat Rate Box - July 8, 2024

Just a head's up if you haven't noticed.On July 8th Canada Post stealthily increased the price of the Extra Small Flat Rate Box from $16.99 to $17.99. The other boxes remain the same price (for now). We were only given a couple weeks advance notice o...

Why Are We Paying the 13% Fee on Shipping & On Tax?!?

This is ridiculous . We pay the 13.25% or w.e it is fee on the shipping cost and on the tax. ON THE TAX?! wow . I dont even get that money, the government does. Why is the person buying the item taxed, then I'm taxed on top of the tax?! this is liter...

Resolved! "nothing" Feedback

I received a feedback yesterday, the only comment was "nothing". I have no idea what that means, it was positive, so I guess that is good, but why leave feedback if you have nothing to say. So I checked feedback left for others, and the last 3 from t...

how are your sales these last two weeks ?

my sales these last two weeks are one sale for 12 days -- and a small sale at that -- slowest its been in 2 months -- my impressions and look sees are all in the red so they are down quite a bit -- i have reduced all my items by 65% off my already lo...

RETURN REFUND

Hi All, I have to refund a buyer for a return. I've never had one before so I'm wondering which bank account eBay will be withdrawing the funds from. My Managed Payments Account or My regular Chequing Account which I make all my purchases from.... ? ...

buyer requesting invoice in USD

I have a buyer with no feedback who was the only bidder on something that went cheap and I don't care if it sells. They're asking for an invoice in USD because they're having trouble paying. Why would they be having trouble paying? I don't see any wa...

Overview Page on Sellers Hub Jumping

The last few days when I go to my overview page, the page automatically scrolls down to about half way down and it is very annoying as I want to start at the top of the page. The only way I could figure out to make it stop is to remove the eBay Acade...

July shipping supplies coupon code

I swear I go through this every quarter - I never seen to receive the message with the code directly so I have to go hunting for it - google where to find it and then I'm usually good. This time I can't seem to find it at all - it is not above my wat...

Customer tried to pull a quick one

Firstly, I am a seller and a buyer on ebay, and although this isnt in the rules nor is it policy. its more so just etiquette, i believe if there are issues from either parties for sales, they should try contact each other before instantly trying to c...

How does shipping get paid?

So I sold my first item through eBay and I had the buyer pay shipping since the item is pretty hefty, 717g. I saw that I can print the shipping label and I did. My funds for the sale are currently on hold. I saw $62 and some change were deducted from...

Promoting items

A little heads up one and all. The tool/interface for creating promotions has just changed. Saw a post about it on dot com. It definitely has!!!! Tread with care!!!! -Lotz

New to selling coins on ebay...any suggestions?

I apologize firstly, if my query is been asked a 1000+ times.I had to retire early(heart issues) and needed to supplement my income,and seeing as I had collected coins for over 40 years...here I am.As I have yet to have any customers, popular e-bay a...

Resolved! Any way to avoid GST/HST for items mailed to me from the US?

I have an uncle in Florida who heard I was selling stuff on eBay, and he asked if I would sell his coin collection on his behalf since he doesn't know anything about computers and eBay. From what I have read, I'll get charged HST/GST on any 'gift' en...

Buyer wants to remove or revise their feedback. How do they do that?

A buyer left me a negative but it was not for my item. When I asked them to please delete or revise it they replied: "Absolutely .. how do i do that .. or can you .. not IT savvy"

Resolved! Customer says item not delivered, tracking says otherwise

I'm a fairly new seller and up until today, everything has been going well. It's definitely a learning curve to get it all right, but I'm okay with that. What happened today is I got a message from Ebay saying one of my sales was reported as not deli...

Tax remittance on two ebay stores

I understand ebay remits taxes on our behalf. So I'm assuming if I have two separate stores, ebay remits taxes separately.Is there a way to combine the two for tax purposes?

eBay.ca vs eBay.com

I've decided to list more now (been here 1.5yrs) and have reached the 250 free listings limit. My choices look to be either open a store or use the free 250 listings on .com. Read through the posts here but most aren't very recent so hoping to get yo...

Anyone sold to Spain recently?

Just wondering if there's anything like Germany’s VerpackG with selling to Spain (or any European countries) at the moment. I got an offer from Spain... Thanks. This is my first sale outside North America in quite a long while!If it's gonna be more w...

I encountered the '737 Error - Please enter a valid postal code' while uploading listings.

Dears,I am encountering an issue when trying to upload listings to eBay. The error message I receive is:"737 Error - Please enter a valid postal code."I have verified the postal code with Canada Post and ensured that it matches the correct format for...

to hose who use UR tracking numbers: Have you noticed they've become much less reliable recently?

In the past several weeks i've noticed that UR tracking numbers, which have been so reliable, have become much less so. Often there are many missed scans, especially in the first half of a package's processing, with the first scan not showing up for ...

6 month review of promoted listings testing

I thought I would share my results over a longer time sample. During this time I tested some products with a higher ad rate but consistently found that sales did not scale with increased ad rates in any meaningful way, the vast majority of sales were...