Seller Central

Resolved! How to Avoid Defects with Canada Post Combined Shipping

Hi everyone, I have a quick question about combined shipping with Canada Post: I just received my first defect due to combining two items in one package -- even though I uploaded the tracking number to the second item + marked it as shipped. Based on...

Advice on Refunds with Proof of Arrival

Hi, This is a long shot but I am just curious about any advice. I refunded a buyer (highly rated, clearly active) in March, and long story short I received proof of arrival of the item from a third party after I refunded the buyer. I also evidently p...

Does eBay EVER come to the assistance of a seller when they are being abused by a buyer?

A few times in the past year we have been accused of things of which we are not guilty. We have been harassed by a psychotic buyer who because we would not provide handholding to solve some ridiculous problem, were then rewarded with neg FB. Today, s...

Incomplete Address: What Do You Folks Do?

Hello all, Sold a listing last week and while entering the address in my CP app, it showed that the building they want this shipped to is a condo or apt. block & they did not include a suite number. This buyer has 0 feedback and has not seen/responde...

The NAICS Classification has Changed for 2022.

I just found this when filing taxes this year. There is no longer a separate NAICS code for online/electronic shoping "Internet retail, direct selling, and mail-order retail are not separately classified from traditional in-store (also known as "bric...

Why is the US shipping standards not held to the same standards as everywhere else.

I purchased an item on March 10th and paid promptly. Item was shipped by seller on March 12th. Since then its been travelling at a snails pace. Hasn't even left the US yet. Picked up to bring to the Hub where it sat for days and now finally moving bu...

How to do a Variation Listing but With a Minimum of Buy 5

Hello,I’m adding new products to my listings and want to do a variation listing but would like to list a minimum of buy 5. These items are very small and not worth it sell just one not to mention the shipping cost.It is possible to list it this way? ...

Resolved! Buyer opened an INAD for color...what to do?

Hello...I recently sold a designer handbag that is that weird color between beige/gray/taupe. I listed the item using accurate photos which the buyer said looked like off white on her phone. In item details was listed as grey/gray neutral/taupe. She ...

Elizabeth II 10 dollar

Hello I have a coin and I want to sell it.

Item disappears when sorting search results

Trying to get serious about my store and get some stale items moving so I was doing some research and came across an issue that I wondered if anyone was aware of. I am using a specific example of Fantasia VHS, Canada Only that I have listed for 10 pl...

Business Policies

So I learned something new today. Thought I'd share and see if there was something i could have done differently in hindsight. I wanted to add a return policy to my listings. I eventually landed in Business policies and create a Return Policy and add...

Loyalty Discounts

Wow. Great news. eBay is showing sellers a little love. Beginning today, running until 4-15-2024, eBay is recognizing sellers, especially those who have been on the platform for extended years. Program is automatic, you do not have to click a link. F...

Resolved! The fees are outrageous!

Is it just me or the amount of money ebay is taking from sellers now making it not worth selling anymore? They are even putting fees on the sales tax??? What on earth? They are being extremely greedy

Can't List Items (eBay.ca)

Hey all,This morning, I listed about 12 items on eBay.ca without issue. I came back a bit later to do more listing but each time I click the "List item" button, the usual successful pop-up window doesn't show and instead, I'm redirected to my Active ...

Is chitchats manifest scan at Canadian branch recognized by Ebay.com? re 1 day handling time

Hi, Anyone using chitchats and have handling time set at same day or 1 business day? I have my handling time set to 3 biz days to cover the time CC takes to get items over the border & the USPS scan in. I recently read that chitchats tracking is now ...

Issues listing?

Anyone else experience issues listing right now? When i confirm to list a listing it brings me to my active listings but don't post it. I go back in my drafts, click to edit to try again, then listing is broken. Gets an error. And i have to delete it...

Where Is eBay Hiding Monthly Tax Invoices?

Hello all,Working on taxes and was hoping to pull each month's 'Tax Invoice' to verify my eBay expenses. Not referring to the Financial Statements, as that doesn't summarize what the Tax Invoices did pretty well in previous years. I grow tired of nav...

Seller contacts me after shipping to change address. Item gets sent back. What do I do?

Hey everyone! So I'm relatively new to selling on ebay(canada) and I just had a weird situation happen to me and I'm looking for advice.I'm selling a somewhat expensive trading card (150$) and it was purchased by an account with no rating. They paid ...

Seller Fees and Lies

I was way over charged fees for selling an item, spoke to many different customer service reps and was confirmed that I was approved to get $323 back, that it was approved by a manager, I have patiently waited months and have spoken to several differ...

Woo Hoo I've survived to ebay selling 25!!

25 years ago today I started selling here! Given I've been selling for 46 years now, one must remember that ebay is simply a "branch" of the stamp "empire" but it is a significant one at that for me. As with everything here and everywhere else for th...

charged twice for a shipping label

hello. i printed a shipping label twicw in error. i did cancel it hoever the net amount i am expecting in my account shows that i am charged twice the shipping! instead of $31.60 it deducted$63.20. what do i do?

UPS Shipping Discount rate working fine on listing but not on Search Results

Good day,When I put UPS as my primary service for canadian buyers, it shows the undiscounted rates on the search results, but when I click on the listing, it shows the discounted rate ( see the two pictures attached for an example.)When I select Cana...

Random non-descript Neutral Feedback. How would you address?

I sold an item ages ago and yesterday recieved a neutral feedback. -- "." -- That's all, a period. This is our first neutral in nearly 20 years of selling. No reasons and a full month after they recieved the item. The buyers FB record is atrocious ba...

Slow sales March 2024 providing suggestions to improved traffic on eBay Canada and United-States

Hi I think the sudden raised in cost of shipping has taken away the customers to shop online, spending less money on eBay. Correct me if I am wrong, but I think eBay could have a radio and television campaign to bring customers back to the website So...

GST

Hi, I know that eBay collects GST. I just want to find out if eBay sends the GST directly to the government or gives it to us (the seller) ThanksFirst year in eBay

The best way to deal with suspicious cases

Those reading me on the community know how i deal with suspicious cases and potential scam attempts. I started doing this a while back and i can't count how many times it worked. Basically i reply in a way that would scare a scammer, while staying a ...

Hmm looking at sellers sold items, a glitch or can't look them up any more??

Just noticed whilst I went to look at my watchees (ie search by userid), that if I have a query for running items, the options along the left hand column are missing now, the ones I normally use are the ones to tag "sold" items so I can see how they'...

What to do if you ship to a buyer by CanadaPost and it appears USPS has lost it?

About a month ago I shipped a small package to the US via Canada Post Small Packet. It got to USPS 4 weeks ago and tracking says presented to customs. Tracking has not changed and buyer has not received. It is covered (value less than $100). Anyone h...

Unable to purchase Fedex label on ebay CANADA. Customs info is STILL WRONG for all ebay labels

I just tried to buy an ebay shipping label. It won't go through wiht purchase, I get the something is wrong try again later. Support is stumped and said it seems to be temporary, or go and try buying another label that is not Fedex. I do not want to ...

Input Tax Credits (ITC) Query for Taxes

Hello all, I was just wanting some layman clarification on what we can claim as ITCs. The GVMT has listed the below as options:-business-use-of-home expenses-business start-up costs-delivery and freight charges-fuel costs-legal, accounting, and other...