Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Late shipment from Canada to Netherlands - insurance claim?

I sold an item worth around $400 from Canada to the Netherlands a few weeks ago and it has been sitting in Netherlands customs since last week with no new info. The item was a handmade oil paint set for artists. (nontoxic, non hazardous). I had a pro...

Stallion Express USPS partner origin scan?

What happened to the origin scan at Stallion Express?Just as recent as April 27th, when I dropped off USPS labels (purchased from Stallion), they'd show this: Arrived Shipping Partner Facility, USPS Awaiting ItemShipping Partner: STALLION EXPRESS Now...

Resolved! Ebay listing removed for violating rules

This morning, I listed Similasan Allergy Eye Drops Homeopathic 10mL. Almost immediately, I received a message that my listing violated Ebay Prescription Drug and OTC products policy and my listing was removed, I am guessing by the algorithm and not b...

Chit Chats No Longer Providing Acceptance Scans

Chit Chats has changed their policy regarding acceptance scans without notifying users. Rather than providing ‘acceptance scans’ they will provide an ‘electronic information received’ scan when you drop a package off. Then, over the course of the nex...

Post Office gave offer to workers. Now what?

Post office gave workers an offer and they have 2 weeks to respond. I put my store on vacation on the 12th to ensure mail doesn’t get stuck and now this is extending the possibility of a strike further down the road. This is driving me crazy. What do...

Resolved! Now forced to create business policies?

I changed my handling time during the strike and now wanted to edit it. Seems like listings created shipping policies by itself and i cannot edit anything shipping related anymore. I can only select a shipping policy.Same thing seems to happen for pa...

I am surprised that there are a lot of Canadian still selling with postal strike looming.

I am surprised that there are a lot of Canadian sellers still selling CD's with postal strike looming. I closed my stores on the 12th to not take any chances. Maybe they know something I don't or just wishful thinking on their part. They show that th...

Stallion Express Country of Origin Marking

Apologies if this has been answered already.I have 4 things that need to be shipped to the US by May 21. I have since excluded the US from where I can ship to. I can't print labels through Canada Post anymore due to the strike. Even if I could, it ma...

Resolved! Late mailing, 3 days without moving

I mailed a tracked package to the US around 2 p.m on Friday, and it is still saying that it is not mail when I check the tracking. Nothing I can do, it is gone, and the buyer is asking if I have mailed it. I anyone else have slow shipping?

eBay Labels options to USA vs Fedex/UPS

For anyone interested here is a comparison for available showing with ebay labels vs Fedex/UPS or by another name, where have all the shipping options gone. eBay Labels - Approx twice the price for Fedex/UPS compared to CP UPS to Calgary to LA Fedex ...

Ebay collects sales tax on my behalf - how do I report this to CRA?

I am a small seller. Ebay collects sales tax on my behalf. I did under 30k in gross sales. Don't want/need to register for GST/HST for this year. I have the understanding that If I had $20,000 in Total sales (Includes taxes), and ebay collected $2,00...

Resolved! Buyer asked for refund, package arrived the next day, no repose for removal

I had sent a small package rate item to buyer without tracking because it was less expensive. Buyer asked for refund after a week for item not recieved. I explained that mail from Canada to the US takes longer than that. She sent a message 2 days lat...

Country of Origin marking - what are the exceptions when it is not required

Stallion Express asks shippers to put white stickers on the items shipped. https://help.stallionexpress.ca/portal/en/kb/articles/us-shipping-guide I did some digging and realized that slapping a country of origin (COO) sticker onto a product isn’t al...

Canada Post to US shippers - please post here with your experiences post May 2nd

Would sincerely appreciate any feedback from sellers using Canada Post to ship to US customers given the changes that have recently occured for de minimis post May 2nd - good or bad. Would like to avoid any posts for cross border shippers using ChitC...

How do you charge extra for the additional shipping cost?

So, if a buyer is willing to pay extra for the additional shipping cost, how do you charge extra? It seems that there's no option to charge additional fees on ebay. During the paypal era, people were able to send additional invoice, but I don't use p...

Resolved! SEARCH IS WORKING STRANGE

I was seaching to see what items had sold and for what price. i sell collectible postage stamps. i put in china 2015 with scott number to identify it in stamps. i got shoes, car parts, electronics. it tells me that china has no issues for 2015 which ...

Getting Ready for Canada Post Strike

So, I spoke today with my trusty CP delivery guy. He delivered my order from Japan (the one that was stuck at Customs in Vancouver for over a week, but it turned out was released and sent forward- not showing in the tracking), and mentioned that the ...

Report of the Industrial Inquiry Commission on Negotiations between Canada Post and CUPW

The full report has been made available by commissioner William Kaplan if anyone is interested.It's 162 pages long but I've seen a few news reports already about selected passages and recommendations. https://williamkaplan.com/wp-content/uploads/2025...

Extra long delivery times being displayed?

eBay is displaying incredibly long estimated delivery times on all of our listings. We haven't changed any shipping/handling settings at our end. Is this an eBay glitch?

Exporting eBay Listing data

For those looking for an effective way to export their eBay listing data in detail and in bulk, I have found a solution for scraping this data. It's a good idea to have this as a back up in case listings go missing.Reach out if interested.

Mexico and Tax ID

Hi guys, Maybe someone can help me understand or maybe there's a field missing in the orders. I had an order for Mexico. Now, we need to add the TAX ID for their customs. I couldn't get this info in the order page. Contacted the buyer, no answer. So ...

What do you think is going to happen to our shipping on May 2?

So de minimis on China/Hong Kong made goods goes away May 2. If history is any lesson, there's going to be bedlam at the border. I'm wondering what the shippers like Stallion and Chit Chats are going to do, while we are allowed to continue to ship no...

No label purchase option for return

Just accepted my first return i'm not used to it and i can't see any option to buy a shipping label on ebay The only options i have in return details is to upload my own label, confirm i already sent a label, or that i can't send a label I find this ...

Shippo/Netparcel savings higher than ebay savings on Canada Post domestic expedited labels?

I'm getting lower estimates on Shippo/Netparcel domestic CP expedited labels when compared to ebay labels. I had one charge lower than the estimated amount though, so perhaps ebay estimates are just not reflecting actual label costs again? On a CP Ex...

Ebay changed the delivery time frame?

I'm confused as to why Ebay suddenly shrank the delivery time frame for all shipping methods by a large margin? Take a look at this listing for example. I've set my handling time to 5 days yet the earliest delivery date shown to buyer is only 3 days ...

Resolved! Using Canada Post Snap Ship where do I put country of origin?

I had a package of yarn to mail yesterday, it was made in the US but I couldn't find on Snap Ship where to put the country of origin. I tried several times but I couldn't wait with the looming mail strike I had to get it mailed.Today I have some knit...

Anybody used the Stallion Express DDP option? How to get this to show?

A buyer spent money and prepaid the tariffs in advance and really wants to receive the item, it's China origin though. Looking at the DDP option for Stallion, it doesn't look like something I can use here ad-hoc. This is really ment for sellers selli...

Ebay returns system is a disaster. A JOKE compared to Amazon

AVOID any returns on large and/or expensive items, coming back from the U.S. to Canada. With Amazon.com, you slap a return label (provided by them) on the package, mail it, or whatever, and it's done. With Ebay, there is ZERO assistance. They got the...

eBay pictures not loading (sitewide problem, dot com too)

Seems there's a very big problem with pictures right now. Some are loading in thumbnails but not loading otherwise. Many are missing. There's a LOT of posts on the .com forum about it. Been happening for the past 2 hours maybe? Even more? It seems th...

Beware returns to Canada from the U.S., they can cost a LOT

While inter-city and state shipping in the U.S. via USPS is very inexpensive, especially if you ship in quanitity, U.S. to Canada shipments can be double the cost of Canada to the U.S. shipments. I recently shipped a product there that had to come ba...